When evaluating survey tools for small e-commerce businesses, it's essential to consider how well they integrate with Shopify, their feature sets, pricing models, and overall ease of use. In this comparison of Gojiberry vs Retently for small e-commerce businesses, we'll delve into these aspects to help you make an informed decision.
Gojiberry
Overview
Gojiberry is a Shopify survey app designed to gather post-purchase feedback and conduct customer polls. It aims to provide insights into customer satisfaction and product performance directly within the Shopify ecosystem.
Features
- Post-Purchase Surveys: Collect feedback immediately after a purchase to gauge customer satisfaction.
- Customer Polls: Engage customers with polls to understand preferences and opinions.
- Customizable Surveys: Tailor surveys to match your brand's look and feel.
- Survey Link/QR Creation: Generate links or QR codes to share surveys across various channels.
- Unlimited Interviews: Conduct as many interviews as needed without additional costs.
Pricing Model
Gojiberry offers tiered pricing based on response volume:
- Free Plan: Up to 100 responses per month.
- Starter Plan: Up to 200 responses per month at $18 monthly or $9 monthly when billed annually.
- Growth Plan: Up to 500 responses per month at $46 monthly or $23 monthly when billed annually.
- Premium Plan: Unlimited responses at $180 monthly or $90 monthly when billed annually.
All plans include unlimited survey creation, customizable surveys, and all survey features. The Growth and Premium plans offer additional benefits like white-label support. (gojiberry.app)
Pros
- Shopify Integration: Seamless integration with Shopify for easy setup.
- Affordable Entry-Level Plans: The free and Starter plans are budget-friendly for small businesses.
- Unlimited Surveys: Create as many surveys as needed without extra costs.
Cons
- Limited Advanced Features: May lack some advanced analytics and reporting found in other tools.
- Scalability Concerns: Higher-tier plans can be expensive for businesses with large response volumes.
Best-Fit Customer Profile
Ideal for small e-commerce businesses seeking a straightforward, cost-effective solution for gathering post-purchase feedback and conducting customer polls within the Shopify platform.
Retently
Overview
Retently is a customer experience management platform that specializes in NPS, CSAT, and CES surveys, with applications in e-commerce. It focuses on measuring customer satisfaction and loyalty through various survey methodologies.
Features
- Survey Types: NPS, CSAT, and CES surveys to measure customer satisfaction and loyalty.
- Multi-Channel Surveys: Distribute surveys via email, web pop-ups, and more.
- Customizable Surveys: Brand surveys to align with your company's identity.
- Advanced Reporting: Analyze trends, benchmarks, and AI-powered feedback classification.
- Integrations: Connect with platforms like Shopify, Zendesk, and HubSpot.
Pricing Model
Retently offers three main plans:
- Ecommerce Basic: $49 per month, includes 1,000 surveys, 10 campaigns, and 1 user seat.
- Ecommerce Pro: $299 per month, includes 20,000 surveys, 10 campaigns, and 10 user seats.
- Enterprise: Custom pricing for larger teams, offering 10,000 surveys per month.
All plans include features like multi-channel surveys, custom FROM domain, email and Slack alerts, free data migration, and custom survey design. (retently.com)
Pros
- Comprehensive Survey Options: Offers multiple survey types to measure various aspects of customer experience.
- Advanced Analytics: Provides in-depth reporting and AI-powered feedback analysis.
- Scalability: Plans cater to different business sizes, from small to enterprise-level.
Cons
- Higher Entry Cost: The starting plan may be expensive for very small businesses.
- Complexity: The array of features might be overwhelming for users seeking a simple solution.
Best-Fit Customer Profile
Suitable for small to medium-sized e-commerce businesses that require advanced customer experience management tools and are willing to invest in a more comprehensive solution.
Side-by-Side Comparison
| Feature | Gojiberry | Retently |
|---|---|---|
| Survey Types | Post-purchase surveys, customer polls | NPS, CSAT, CES surveys |
| Integration with Shopify | Seamless integration | Available |
| Pricing | Free plan; paid plans start at $18/month | Plans start at $49/month |
| Ease of Use | User-friendly, designed for Shopify users | May require a learning curve due to advanced features |
| Advanced Analytics | Limited | Advanced reporting and AI-powered feedback analysis |
| Ideal for | Small e-commerce businesses seeking a cost-effective, straightforward survey tool | Small to medium-sized e-commerce businesses needing comprehensive customer experience management tools |
Which to Choose
When deciding between Gojiberry and Retently, consider the following:
- Gojiberry: If you're a small e-commerce business looking for an affordable and easy-to-use survey tool that integrates seamlessly with Shopify, Gojiberry is a solid choice. It's particularly effective for gathering post-purchase feedback and conducting simple customer polls.
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
