Gojiberry and Retently are survey applications designed to enhance customer feedback for small ecommerce businesses. Gojiberry focuses on post-purchase attribution and customer polls within the Shopify ecosystem, while Retently specializes in NPS, CSAT, and CES surveys tailored for ecommerce use cases.
Gojiberry
Features
- Post-Purchase Attribution: Analyzes customer behavior post-purchase to attribute sales effectively.
- Customer Polls: Collects customer opinions through customizable surveys.
- Unlimited Survey Creation: Allows creation of multiple surveys without restrictions.
- Customizable Surveys: Offers flexibility in survey design to match brand identity.
- Survey Link/QR Creation: Enables sharing surveys via links or QR codes.
- Unlimited Interviews: Supports conducting unlimited customer interviews.
- White Label Support: Provides options for rebranding surveys.
Pricing Approach
Gojiberry offers tiered pricing based on response volume:
- Free Plan: Up to 100 responses per month.
- Starter Plan: Up to 200 responses per month at a discounted rate.
- Growth Plan: Up to 500 responses per month.
- Premium Plan: Unlimited responses per month.
Each plan includes all survey features, unlimited survey creation, and customizable surveys. The Starter and Growth plans offer discounted rates for a limited time. (gojiberry.app)
Pros
- Affordable Entry-Level Plans: Competitive pricing for small businesses.
- Comprehensive Survey Features: Includes all essential survey functionalities.
- Flexible Survey Design: Customizable to align with brand aesthetics.
Cons
- Limited Advanced Analytics: May lack in-depth analytical tools.
- Shopify-Centric: Primarily designed for Shopify users, limiting cross-platform integration.
Best-Fit Customer Profile
Ideal for small ecommerce businesses using Shopify, seeking an affordable and straightforward survey tool to gather customer feedback and analyze post-purchase behavior.
Retently
Features
- NPS, CSAT, and CES Surveys: Measures customer satisfaction across various metrics.
- Multi-Channel Surveys: Distributes surveys via email, web, and other channels.
- Custom FROM Domain: Allows surveys to be sent from a custom domain.
- Email & Slack Alerts: Notifies teams of survey responses in real-time.
- Free Data Migration: Assists in transferring existing data to the platform.
- Custom Survey Design: Offers design flexibility to match brand identity.
- Ecommerce Integrations & API: Integrates with various ecommerce platforms and provides API access.
- Survey Branding & Personalization: Enhances survey engagement through personalized branding.
- Advanced Reporting, Trends, and Benchmarking: Provides in-depth analytics and industry benchmarks.
- AI-Powered Feedback Classification & Topic Analytics: Utilizes AI to analyze and categorize feedback.
- Notifications and Alerts via Email, Slack, and Teams: Ensures timely response to customer feedback.
Pricing Approach
Retently offers tiered pricing based on survey volume and features:
- Ecommerce Basic: Starting at $49 per month, includes 1,000 surveys per month.
- Ecommerce Pro: Starting at $199 per month, includes 2,500 surveys per month.
- Enterprise: Starting at $599 per month, includes 10,000 surveys per month.
Each plan includes all features, with higher tiers offering increased survey limits and additional support. (getpulsesignal.com)
Pros
- Comprehensive Survey Types: Offers NPS, CSAT, and CES surveys.
- Multi-Channel Distribution: Reaches customers through various channels.
- Advanced Analytics: Provides in-depth reporting and AI-driven insights.
- Ecommerce Integrations: Seamlessly integrates with multiple ecommerce platforms.
Cons
- Higher Starting Price: May be cost-prohibitive for very small businesses.
- Complex Setup: Initial setup may require technical expertise.
Best-Fit Customer Profile
Suitable for small to medium-sized ecommerce businesses seeking a comprehensive survey solution with advanced analytics and multi-channel distribution capabilities.
Side-by-Side Comparison
| Feature | Gojiberry | Retently |
|---|---|---|
| Survey Types | Post-Purchase Attribution, Customer Polls | NPS, CSAT, CES Surveys |
| Survey Distribution Channels | Shopify Integration | Email, Web, Custom Domains |
| Customizable Surveys | Yes | Yes |
| Survey Link/QR Creation | Yes | Yes |
| White Label Support | Yes | Yes |
| Integrations | Shopify | Multiple Ecommerce Platforms, API |
| Pricing | Free, Starter ($18/month), Growth ($46/month), Premium ($180/month) | Ecommerce Basic ($49/month), Ecommerce Pro ($199/month), Enterprise ($599/month) |
| Free Trial | No | Yes, 14-day free trial |
| Support | Email Support | Email, Live Chat, Knowledge Base |
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
