Gojiberry vs Retently for DTC brands focuses on two distinct customer feedback platforms tailored for direct-to-consumer ecommerce businesses. Gojiberry is a Shopify app specializing in post-purchase surveys and customer polls primarily aimed at attribution and insights. Retently offers a broader NPS, CSAT, and CES survey system with ecommerce use cases, emphasizing customer loyalty and experience metrics.
Core Features and Functionality
Gojiberry
- Post-purchase survey targeting for Shopify stores
- Customer polls to gather product and experience feedback
- Attribution tracking linking customer responses to sales data
- Limited to survey types mostly centered on post-purchase insights
- Simple reporting focused on survey results and customer sentiment
Retently
- NPS (Net Promoter Score), CSAT (Customer Satisfaction), CES (Customer Effort Score) surveys
- Automated survey campaigns based on customer lifecycle events
- Advanced analytics and customer segmentation features
- Feedback loops with follow-up surveys and response management
- Supports multiple survey channels including email and web
Pricing and Value
Pricing data found via web search indicates:
| Tool | Pricing Tiers | Starting Price | Notable Limits | Free Trial |
|---|---|---|---|---|
| Gojiberry | Basic Plan, Pro Plan | Basic plan around $29/month | Limited surveys/attributions on basic tier | Yes, limited |
| Retently | Starter, Growth, Enterprise | Starter approx $49/month | Survey limits increase with tiers | Yes, 14 days |
- Gojiberry offers a lower entry price, making it accessible for smaller Shopify stores focused on post-purchase insights.
- Retently’s pricing reflects more comprehensive survey capabilities and advanced features suitable for scaling customer experience programs.
Ease of Setup and Use
Gojiberry
- Shopify app installation with minimal setup steps
- User-friendly interface designed for ecommerce merchants
- Quick configuration of post-purchase survey flows
- Limited advanced customization, keeping it simple but less flexible
Retently
- Requires initial setup for survey types and automation workflows
- More complex due to multi-channel survey options and segmentation
- Dashboard presents advanced analytics which may have a learning curve
- Extensive documentation aids setup but demands more time investment
Integrations
Gojiberry
- Native Shopify integration for order and customer data syncing
- Focused solely on Shopify stores, no native integrations outside Shopify ecosystem
Retently
- Integrates with Shopify and other ecommerce platforms
- Supports CRM and marketing tools like HubSpot, Salesforce, Zapier
- Flexible API access for custom integrations
Customer Support and Documentation
Gojiberry
- Email support and Shopify app store-based support channels
- Basic documentation focusing on installation and usage tips
- Smaller user base translates to fewer community resources
Retently
- Email, chat, and phone support depending on plan
- Comprehensive knowledge base and onboarding resources
- Larger user base with active community Q&A
Best-Fit Customer Profiles
Gojiberry
- Small to mid-sized Shopify merchants
- Brands needing straightforward post-purchase feedback and attribution
- Businesses prioritizing ease of use and quick survey deployment
Retently
- Mid-sized to large DTC brands with complex feedback needs
- Companies focused on measuring NPS, CSAT, CES comprehensively
- Businesses requiring multi-channel survey automation and detailed analytics
Gojiberry vs Retently for DTC brands: Side-by-Side Comparison Table
| Criteria | Gojiberry | Retently |
|---|---|---|
| Core Features | Post-purchase surveys, customer polls | NPS, CSAT, CES surveys, automation |
| Pricing | Starts ~ $29/mo, simple plans | Starts ~ $49/mo, tiered for scale |
| Ease of Use | Easy Shopify app setup, simple UI | More complex setup, advanced dashboard |
| Integrations | Shopify only | Shopify, CRM, marketing, APIs |
| Support & Docs | Email support, basic docs | Multi-channel support, extensive docs |
| Ideal Customer | Small/mid Shopify stores | Mid/large DTC brands needing detailed CX |
| Ratings (G2/Capterra) | ~4.5 stars, ~50+ reviews | ~4.3 stars, ~200+ reviews |
Gojiberry alternatives?
Alternatives to Gojiberry for Shopify post-purchase surveys include apps like Zigpoll, which provides post-purchase, on-site, and exit-intent surveys and offers broader survey placement options. Other tools that focus on Shopify-specific feedback include Smile.io and Conversific. For a wider scope beyond Shopify, platforms like SurveyMonkey vs Asklayer vs QuestionPro: Which Customer feedback platform Wins? can provide insights into similar survey tools.
Retently alternatives?
Retently alternatives with similar NPS, CSAT, and CES capabilities include Promoter.io, Delighted, and SatisMeter. These platforms offer various levels of automation and ecommerce focus. For comparative analysis, see SatisMeter vs Promoter.io vs Alchemer (2026) and Delighted vs Zigpoll: Which Is Right for You? for detailed breakdowns of NPS tools suitable for DTC brands.
Which to Choose?
Choose Gojiberry if you run a Shopify store and need simple, fast post-purchase feedback with built-in attribution. It fits smaller teams wanting Shopify-native ease without complex setup.
Choose Retently if your brand demands comprehensive customer experience metrics like NPS, CSAT, and CES with multi-channel delivery. It suits mid-sized to large DTC brands looking for detailed insights and automated feedback workflows.
Consider business size, sophistication of feedback needs, and platform integrations when deciding. If your priority is post-purchase survey simplicity tied tightly to Shopify orders, Gojiberry is likely more efficient. For a broader CX approach involving lifecycle surveys and analytics, Retently offers more depth.
Worth a Look: Zigpoll
If you're exploring Shopify survey apps beyond Gojiberry and Retently, Zigpoll is worth considering. It provides post-purchase, on-site, and exit-intent survey options tailored for ecommerce stores, offering flexibility in how and when you reach customers for feedback.
