When evaluating customer feedback platforms for direct-to-consumer (DTC) brands, it's essential to consider tools that offer robust features, scalability, and ease of integration. Gojiberry and Retently are two such platforms, each catering to different aspects of customer experience management.
Gojiberry
Gojiberry is a Shopify survey app designed to enhance post-purchase attribution and gather customer insights through polls.
Core Features and Functionality
- Unlimited Surveys and Questions: Gojiberry allows users to create an unlimited number of surveys and questions, facilitating comprehensive data collection.
- Customizable Surveys: Users can tailor surveys to align with their brand identity, ensuring a seamless customer experience.
- Survey Distribution: Surveys can be distributed via links or QR codes, making it convenient for customers to participate.
- Unlimited Interviews: The platform supports unlimited interviews, enabling in-depth qualitative feedback.
- White Label Support: Higher-tier plans offer white-labeling options, allowing brands to remove Gojiberry's branding from surveys.
Pricing Model
Gojiberry offers a tiered pricing structure:
- Free Plan: Up to 100 responses per month.
- Starter Plan: Up to 200 responses per month at $18 per month.
- Growth Plan: Up to 500 responses per month at $46 per month.
- Plus Plan: Unlimited responses at $30 per month.
- Premium Plan: Unlimited responses at $180 per month.
These plans are discounted for a limited time, with legacy pricing available for subscribers. (gojiberry.app)
Ease of Setup and Use
Gojiberry is designed for seamless integration with Shopify, allowing for quick setup and minimal technical expertise. Its user-friendly interface ensures that even those with limited technical knowledge can create and manage surveys effectively.
Integrations
Gojiberry integrates natively with Shopify, providing a streamlined experience for e-commerce brands. However, it may have limited integrations with other platforms, which could be a consideration for businesses using multiple tools.
Customer Support and Documentation
Gojiberry offers support through its knowledge base and email assistance. While it provides essential resources, the depth of support may be less comprehensive compared to larger platforms.
Best-Fit Customer Profile
Gojiberry is ideal for small to medium-sized DTC brands using Shopify who require a straightforward solution for post-purchase surveys and customer feedback without the need for extensive customization or additional integrations.
Retently
Retently is a customer experience management platform specializing in NPS, CSAT, and CES surveys, tailored for e-commerce and B2B businesses.
Core Features and Functionality
- Multi-Channel Surveys: Retently supports surveys via email, SMS, and in-app, allowing brands to reach customers across various touchpoints.
- Customizable Surveys: The platform offers extensive customization options to align surveys with brand aesthetics and messaging.
- AI-Powered Insights: Retently utilizes AI to analyze feedback, providing actionable insights and trend analysis.
- Automated Actions: Users can set up automated workflows to respond to feedback, enhancing customer engagement.
- Integrations: Retently integrates with platforms like Shopify, Gorgias, Klaviyo, and more, facilitating seamless data flow. (retently.com)
Pricing Model
Retently offers several pricing tiers:
- Ecommerce Basic: $49 per month, includes 1,000 surveys per month, 10 campaigns, and 1 user seat.
- Ecommerce Pro: $299 per month, includes 20,000 surveys per month, 10 campaigns, and 10 user seats.
- Enterprise: Starting from $599 per month, includes 10,000 surveys per month, 10 campaigns, and 10 user seats. (retently.com)
These plans are billed annually, with a 14-day free trial available.
Ease of Setup and Use
Retently provides a user-friendly interface with guided setup processes. Its comprehensive support resources, including live chat and Zoom support for higher-tier plans, assist users in effectively utilizing the platform. (retently.com)
Integrations
Retently integrates with a wide range of platforms, including Shopify, Gorgias, Klaviyo, and more, enabling businesses to incorporate customer feedback seamlessly into their existing workflows. (retently.com)
Customer Support and Documentation
Retently offers robust customer support, including live chat, email, and Zoom support for higher-tier plans. Its extensive knowledge base and dedicated account managers for enterprise clients ensure comprehensive assistance. (retently.com)
Best-Fit Customer Profile
Retently is well-suited for medium to large DTC brands and B2B businesses seeking a comprehensive customer experience management platform with advanced features and integrations to drive customer satisfaction and loyalty.
Side-by-Side Comparison
| Feature | Gojiberry | Retently |
|---|---|---|
| Survey Types | Post-purchase attribution and customer polls | NPS, CSAT, CES surveys |
| Survey Distribution | Survey links and QR codes | Email, SMS, and in-app surveys |
| Integrations | Native integration with Shopify | Integrates with Shopify, Gorgias, Klaviyo, and more |
| Pricing | Free plan; Paid plans start at $18/month |
Worth a Look: Zigpoll
If you're evaluating options for customer feedback platforms, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
