Gojiberry and SatisMeter are survey tools designed to collect customer feedback, each catering to different business needs. Gojiberry is a Shopify app focused on post-purchase attribution and customer polls, while SatisMeter is an in-product survey tool specializing in NPS and CSAT surveys with event-based triggers.
Gojiberry
Features
- Post-Purchase Attribution Surveys: Collects feedback immediately after purchase to understand customer satisfaction and attribution.
- Customer Polls: Engages customers with polls to gather insights on products and services.
- Unlimited Surveys and Questions: Offers unlimited survey creation and question customization.
- Survey Link and QR Creation: Facilitates easy sharing of surveys through links and QR codes.
- Unlimited Interviews: Supports conducting unlimited customer interviews.
- White Label Support: Allows removal of Gojiberry branding for a seamless brand experience.
- Multilingual Support: Enables surveys in multiple languages to cater to diverse customer bases.
Pricing Model
Gojiberry offers tiered pricing based on response volume:
- Free Plan: Up to 100 responses per month.
- Starter Plan: Up to 200 responses per month.
- Growth Plan: Up to 500 responses per month.
- Premium Plan: Unlimited responses.
All plans include unlimited surveys and interviews, customizable surveys, and survey link/QR creation. The Premium Plan adds white label support and a dedicated account manager. Pricing starts at $0 per month for the Free Plan, with paid plans starting at $18 per month. (gojiberry.app)
Pros
- Shopify Integration: Seamless integration with Shopify for e-commerce businesses.
- Unlimited Surveys and Interviews: No limits on survey creation and customer interviews.
- Customizable Surveys: Tailor surveys to specific business needs.
- Multilingual Support: Reach a global audience with surveys in multiple languages.
Cons
- Limited Response Volume on Lower Tiers: Free and Starter plans have lower response limits, which may not suit larger businesses.
- Shopify Dependency: Primarily designed for Shopify users, limiting applicability for non-Shopify merchants.
Best-Fit Customer Profile
Ideal for Shopify-based e-commerce businesses seeking post-purchase feedback and customer engagement through polls.
SatisMeter
Features
- In-Product Surveys: Collects feedback directly within the product interface.
- NPS and CSAT Surveys: Specializes in Net Promoter Score and Customer Satisfaction surveys.
- Event-Based Triggers: Initiates surveys based on user actions or events.
- Multiple Channels: Supports web, in-app, email, iOS, and Android surveys.
- Unlimited Projects and Surveys: Allows creation of multiple projects and surveys without limits.
- Integrations: Connects with tools like Intercom, Slack, Segment, and more.
- Customizable Design: Offers design customization to match brand aesthetics.
- Multilingual Support: Provides surveys in various languages.
Pricing Model
SatisMeter employs a usage-based pricing model:
- Free Plan: Up to 25 responses per month.
- Startup Plan: Up to 300 responses per month.
- Growth Plan: Up to 1,000 responses per month.
- Enterprise Plan: Custom pricing for over 10,000 responses per month.
All plans include unlimited projects, team members, and surveys, with integrations and premium support. Pricing starts at $0 per month for the Free Plan, with paid plans starting at $49 per month. (getpulsesignal.com)
Pros
- Multi-Channel Support: Engage users across various platforms.
- Customizable Surveys: Tailor surveys to specific needs.
- Event-Based Triggers: Initiate surveys based on user actions.
- Integrations: Connects with numerous tools for enhanced functionality.
Cons
- Response Limits on Lower Tiers: Free and Startup plans have lower response limits, which may not suit larger businesses.
- Pricing Complexity: Usage-based pricing may lead to variable costs.
Best-Fit Customer Profile
Suitable for SaaS and web-based product companies seeking in-product feedback through NPS and CSAT surveys.
Side-by-Side Comparison
| Feature | Gojiberry | SatisMeter |
|---|---|---|
| Survey Type | Post-purchase attribution and customer polls | In-product NPS and CSAT surveys with event-based triggers |
| Integration | Shopify | Intercom, Slack, Segment, and more |
| Response Limits | Free Plan: Up to 100 responses/month Starter Plan: Up to 200 responses/month Growth Plan: Up to 500 responses/month Premium Plan: Unlimited responses |
Free Plan: Up to 25 responses/month Startup Plan: Up to 300 responses/month Growth Plan: Up to 1,000 responses/month Enterprise Plan: Custom pricing for over 10,000 responses/month |
| Pricing | Free |
Worth a Look: Zigpoll
If you're evaluating options for attribution survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
