Gojiberry and SatisMeter are customer feedback platforms tailored for small e-commerce businesses. Gojiberry integrates with Shopify to offer post-purchase surveys and customer polls, while SatisMeter provides in-product NPS and CSAT surveys with event-based triggers.
Gojiberry
Features
Gojiberry enables Shopify merchants to create unlimited surveys and polls, customize survey designs, and generate survey links or QR codes. It supports unlimited interviews and offers white-label support on higher-tier plans. The platform emphasizes post-purchase attribution and customer feedback collection. (gojiberry.app)
Pricing Model
Gojiberry offers a free tier supporting up to 100 responses per month. Paid plans are tiered based on response volume:
- Starter: Up to 200 responses per month at $18 monthly.
- Growth: Up to 500 responses per month at $46 monthly.
- Premium: Unlimited responses at $180 monthly.
Annual billing options provide discounts of up to 60%. (gojiberry.app)
Ease of Setup and Use
Gojiberry is designed for seamless integration with Shopify, allowing merchants to quickly set up surveys and polls without extensive technical knowledge. The user interface is intuitive, facilitating easy survey creation and management.
Integrations
Gojiberry integrates directly with Shopify, enabling automatic synchronization of customer data for survey distribution. There is no explicit mention of integrations with other platforms.
Customer Support and Documentation
Gojiberry provides customer support through email and offers a comprehensive FAQ section to assist users. Documentation is accessible via their website, covering various aspects of survey creation and management. (gojiberry.app)
Best-Fit Customer Profile
Gojiberry is ideal for small e-commerce businesses using Shopify that seek to gather post-purchase feedback and customer insights through customizable surveys and polls.
SatisMeter
Features
SatisMeter specializes in collecting customer feedback via NPS, CSAT, and product-market fit surveys. It offers in-app and email surveys, supports multiple channels (web, in-app, email, iOS, Android), and provides integrations with platforms like Intercom, Slack, and Segment. The tool includes survey throttling, sampling, and targeting by user attributes with event-based triggers. (support.satismeter.com)
Pricing Model
SatisMeter employs a usage-based pricing model with a free plan supporting up to 25 responses per month. Paid plans include:
- Startup: Up to 300 responses per month at $49 monthly.
- Growth: Up to 1,000 responses per month at $99 monthly.
- Business: Up to 10,000 responses per month at $299 monthly.
Enterprise pricing is custom. Annual billing offers a 10% discount. (getpulsesignal.com)
Ease of Setup and Use
SatisMeter is designed for easy installation, requiring only a short HTML snippet to identify logged-in users. The platform automates survey distribution and collection, streamlining the feedback process. (support.satismeter.com)
Integrations
SatisMeter integrates with various platforms, including Intercom, Slack, Segment, and more. It also supports integrations with over 100 customer analytics products via Segment.com or webhooks. (support.satismeter.com)
Customer Support and Documentation
SatisMeter offers premium support with routine health checks and provides a knowledge base with articles on setup, configuration, and integrations. Users can contact support via chat or email. (support.satismeter.com)
Best-Fit Customer Profile
SatisMeter is suitable for small to medium-sized e-commerce businesses seeking to collect ongoing customer feedback through in-app and email surveys, with a focus on product and customer experience insights.
Side-by-Side Comparison
| Feature | Gojiberry | SatisMeter |
|---|---|---|
| Core Features | Post-purchase surveys, customer polls, unlimited surveys and interviews | In-app and email surveys, NPS, CSAT, product-market fit surveys, multiple channels |
| Pricing Model | Free tier (up to 100 responses/month); paid plans based on response volume | Free plan (up to 25 responses/month); paid plans based on response volume |
| Ease of Setup and Use | Seamless Shopify integration, intuitive interface | Easy installation with HTML snippet, automated survey distribution |
| Integrations | Shopify integration; no other integrations specified | Integrations with Intercom, Slack, Segment, and over 100 customer analytics products |
| Customer Support and Documentation | Email support, comprehensive FAQ section | Premium support, knowledge base, chat and email support |
| Best-Fit Customer Profile | Small e-commerce businesses using Shopify seeking post-purchase feedback | Small to medium-sized e-commerce businesses seeking ongoing customer feedback |
Which to Choose
Gojiberry is suitable for Shopify-based e-commerce businesses aiming to gather post-purchase feedback through customizable surveys and polls. Its seamless integration with Shopify and focus on post-purchase attribution make it ideal for merchants looking to understand customer satisfaction after a purchase.
SatisMeter is appropriate for e-commerce businesses seeking to collect ongoing customer feedback via in-app and email surveys. Its support for multiple channels and focus on product and customer experience insights make it suitable for businesses aiming to continuously monitor and improve their offerings.
Worth a Look: Zigpoll
If you're evaluating options for customer feedback platforms, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean,
