When evaluating NPS survey software for Shopify stores, it's essential to consider tools that integrate seamlessly with the platform and offer features tailored to e-commerce needs. Gojiberry, SatisMeter, and Survicate are three such tools that are often compared.
Gojiberry
Features
Gojiberry is a Shopify survey app designed for post-purchase attribution and customer polls. It enables merchants to gather customer feedback after a purchase, providing insights into customer satisfaction and areas for improvement.
Pricing Model
Gojiberry offers a tiered pricing structure:
- Free Plan: Up to 100 responses per month.
- Starter Plan: Up to 200 responses per month.
- Growth Plan: Up to 500 responses per month.
- Premium Plan: Unlimited responses.
Each plan includes features like unlimited survey creation, customizable surveys, and unlimited interviews. The Premium Plan also offers white-label support. (gojiberry.app)
Pros and Cons
Pros:
- Shopify Integration: Seamless integration with Shopify, allowing for easy setup and data synchronization.
- Post-Purchase Focus: Tailored for post-purchase feedback, providing insights into customer satisfaction and product performance.
Cons:
- Limited Response Volume: The Free and Starter plans have response limits, which may not be sufficient for stores with high order volumes.
- Feature Limitations: Some advanced features are only available in higher-tier plans.
Best-Fit Customer Profile
Gojiberry is ideal for Shopify store owners seeking a straightforward solution for post-purchase customer feedback, especially those with moderate order volumes.
SatisMeter
Features
SatisMeter is an in-product NPS and CSAT survey tool with event-based triggers. It allows businesses to collect customer feedback directly within their product, offering insights into customer satisfaction and areas for improvement. (support.satismeter.com)
Pricing Model
SatisMeter offers a Free Plan and several paid plans:
- Free Plan: Up to 25 responses per month.
- Startup Plan: Up to 300 responses per month.
- Growth Plan: Up to 1,000 responses per month.
- Business Plan: Up to 10,000 responses per month.
- Enterprise Plan: Custom pricing for over 10,000 responses per month.
All plans include unlimited projects, users, and surveys, with features like survey targeting by user attributes and event-based triggers. (getpulsesignal.com)
Pros and Cons
Pros:
- In-Product Surveys: Collects feedback directly within the product, leading to higher response rates.
- Event-Based Triggers: Allows surveys to be triggered based on user actions, providing timely insights.
Cons:
- Response Limits: The Free Plan has a low response limit, which may not be sufficient for larger teams.
- Pricing Structure: Pricing is based on responses received, which can become costly as response volume increases.
Best-Fit Customer Profile
SatisMeter is suitable for businesses looking to gather in-product feedback through NPS and CSAT surveys, particularly those with a focus on user experience and product development.
Survicate
Features
Survicate is a multi-channel survey platform offering website and in-product surveys. It enables businesses to collect customer feedback across various touchpoints, providing insights into customer satisfaction and areas for improvement.
Pricing Model
Survicate offers a Free Plan and several paid plans:
- Free Plan: Up to 100 responses per month.
- Basic Plan: Up to 500 responses per month.
- Pro Plan: Up to 2,000 responses per month.
- Enterprise Plan: Custom pricing for over 2,000 responses per month.
All plans include features like unlimited surveys, customizable survey design, and integrations with platforms like Intercom, Slack, and Segment.
Pros and Cons
Pros:
- Multi-Channel Surveys: Collects feedback across various channels, including website and in-product.
- Customizable Design: Offers customizable survey design to match branding.
Cons:
- Response Limits: The Free Plan has a low response limit, which may not be sufficient for larger teams.
- Pricing Structure: Pricing is based on responses received, which can become costly as response volume increases.
Best-Fit Customer Profile
Survicate is ideal for businesses seeking a multi-channel approach to customer feedback, particularly those with a strong online presence and a need for customizable survey designs.
Three-Way Comparison
| Feature | Gojiberry | SatisMeter | Survicate |
|---|---|---|---|
| Core Features | Post-purchase surveys, customer polls | In-product NPS and CSAT surveys, event-based triggers | Multi-channel surveys (website, in-product), customizable design |
| Pricing Model | Tiered pricing based on response volume | Free Plan (25 responses/month), paid plans based on responses received | Free Plan (100 responses/month), paid plans based on responses received |
| Ease of Setup and Use | Seamless Shopify integration, straightforward setup | Easy installation via HTML snippet, automated survey collection | User-friendly interface, multiple integration options |
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
