When evaluating NPS survey software for online stores, it's essential to consider tools that integrate seamlessly with e-commerce platforms, offer customizable survey options, and provide actionable insights. Gojiberry, Simplesat, and Zigpoll are three such tools that cater to these needs.
Gojiberry
Features and Functionality
Gojiberry is a Shopify app designed for post-purchase attribution and customer polls. It enables merchants to collect feedback from customers after completing a purchase, providing insights into customer satisfaction and areas for improvement.
Pricing Model
Gojiberry offers tiered pricing based on response volume, with a free tier available for merchants with lower survey needs. For detailed pricing information, it's advisable to visit their pricing page.
Ease of Setup and Use
The app integrates directly with Shopify, allowing for straightforward installation and setup. Its user-friendly interface ensures that merchants can quickly create and deploy surveys without extensive technical knowledge.
Integrations
Gojiberry is specifically designed for Shopify, ensuring deep integration with the platform. This focus allows for a seamless experience in collecting and analyzing customer feedback within the Shopify ecosystem.
Customer Support and Documentation
Gojiberry provides comprehensive support through its help center, offering guides and tutorials to assist users in maximizing the app's potential. Additionally, their customer support team is responsive and available to address any inquiries or issues.
Best-Fit Customer Profile
Gojiberry is ideal for Shopify merchants seeking a straightforward solution to gather post-purchase feedback and gain insights into customer satisfaction.
Simplesat
Features and Functionality
Simplesat is a versatile customer feedback management platform that offers one-click CSAT, CES, and NPS surveys tailored for managed service providers (MSPs) and service teams. It enables businesses to measure, analyze, and act on customer feedback effectively. (simplesat.io)
Pricing Model
Simplesat offers four tiered plans: Standard, Pro, Elite, and Enterprise. Each plan is priced based on features and usage, with the Enterprise plan offering customized solutions. Annual billing options are available for fixed-price plans, providing potential savings. For detailed pricing information, refer to their pricing page. (help.simplesat.io)
Ease of Setup and Use
Simplesat integrates with various helpdesk and CRM platforms, allowing for easy embedding of surveys into existing workflows. Its intuitive interface ensures that users can quickly set up and manage surveys without a steep learning curve. (simplesat.io)
Integrations
Simplesat boasts a wide range of integrations, including Active Campaign, Autotask, ConnectWise, Freshdesk, Gladly, Gorgias, HubSpot, Intercom, Klaviyo, Microsoft Teams, Salesforce, and Zendesk. This extensive compatibility ensures that businesses can incorporate Simplesat into their existing systems seamlessly. (simplesat.io)
Customer Support and Documentation
Simplesat provides world-class support, with a dedicated team available to assist users. Their help center offers comprehensive guides and articles to help users navigate the platform effectively. (simplesat.io)
Best-Fit Customer Profile
Simplesat is best suited for MSPs and service teams looking for a robust platform to manage customer feedback and improve service quality.
Zigpoll
Features and Functionality
Zigpoll is a Shopify app that offers post-purchase, on-site, and exit-intent surveys, focusing on zero-party data collection. It provides merchants with flexible survey types and a clean user interface, enabling the collection of valuable customer insights.
Pricing Model
Zigpoll offers affordable pricing with tiered plans based on response volume. For detailed pricing information, it's advisable to visit their pricing page.
Ease of Setup and Use
Zigpoll integrates seamlessly with Shopify, allowing for easy installation and setup. Its intuitive interface ensures that merchants can quickly create and deploy surveys without extensive technical knowledge.
Integrations
Zigpoll is specifically designed for Shopify, ensuring deep integration with the platform. This focus allows for a seamless experience in collecting and analyzing customer feedback within the Shopify ecosystem.
Customer Support and Documentation
Zigpoll provides responsive support through its help center, offering guides and tutorials to assist users in maximizing the app's potential. Additionally, their customer support team is available to address any inquiries or issues.
Best-Fit Customer Profile
Zigpoll is ideal for Shopify merchants seeking a flexible and affordable solution to gather customer feedback through various survey types.
Three-Way Comparison
| Feature/Functionality | Gojiberry | Simplesat | Zigpoll |
|---|---|---|---|
| Survey Types | Post-purchase | CSAT, CES, NPS | Post-purchase, On-site, Exit-intent |
| Integrations | Shopify | Active Campaign, Autotask, ConnectWise, Freshdesk, Gladly, Gorgias, HubSpot, Intercom, Klaviyo, Microsoft Teams, Salesforce, Zendesk | Shopify |
| Pricing Model | Tiered, Free tier | Tiered, Annual billing options | Tiered |
| Ease of Setup | Easy | Easy | Easy |
| Customer Support | Responsive | World-class | Responsive |
Situational Recommendations
For Shopify Merchants Seeking Post-Purchase Feedback: Gojiberry is tailored for Shopify users looking to collect feedback immediately after a purchase, providing insights into customer satisfaction and areas for improvement.
For MSPs and Service Teams: Simplesat offers a comprehensive suite of survey options (CSAT, CES, NPS) and integrates with various platforms, making it suitable for businesses aiming to measure and
