When evaluating survey tools for SaaS companies using Shopify, it's essential to consider how each platform aligns with your specific needs. Gojiberry and Sogolytics offer distinct features and pricing models that cater to different requirements.
Gojiberry
Gojiberry is a Shopify survey app designed for post-purchase attribution and customer polls.
Features
- Unlimited Surveys and Questions: Create an unlimited number of surveys with customizable questions.
- Pre & Post-Purchase Surveys: Collect feedback at critical stages of the customer journey.
- Product Quiz Builder: Engage customers with interactive quizzes.
- Survey Link/QR Creation: Easily share surveys through links or QR codes.
- Multilingual Support: Reach a global audience with surveys in multiple languages.
- White Label Support: Remove Gojiberry branding for a seamless brand experience.
- Survey Segmentation: Target specific customer segments with tailored surveys.
- Dedicated Account Manager: Access personalized support for your survey initiatives.
Pricing Model
Gojiberry offers tiered pricing based on response volume:
- Free Plan: Up to 100 responses per month.
- Starter Plan: Up to 200 responses per month at $18 per month.
- Growth Plan: Up to 500 responses per month at $46 per month.
- Premium Plan: Unlimited responses at $180 per month.
All plans include unlimited survey creation and customizable surveys. (gojiberry.app)
Pros
- Shopify Integration: Seamless integration with Shopify for post-purchase surveys.
- User-Friendly Interface: Intuitive design suitable for users without technical expertise.
- Affordable Entry-Level Plans: Competitive pricing for small to medium-sized businesses.
Cons
- Limited Advanced Features: May lack some advanced analytics and customization options found in other platforms.
- Scalability Concerns: Higher-tier plans may be cost-prohibitive for larger enterprises.
Best-Fit Customer Profile
Ideal for small to medium-sized SaaS companies using Shopify, seeking straightforward post-purchase surveys and customer feedback tools without complex requirements.
Sogolytics
Sogolytics is a survey design and Voice of the Customer (VoC) analytics platform with multilingual capabilities.
Features
- Unlimited Surveys and Questions: Create an unlimited number of surveys with a wide range of question types.
- Advanced Survey Logic: Utilize branching and skip logic for personalized survey experiences.
- Multilingual Surveys: Reach a global audience with surveys in multiple languages.
- Data Export Options: Export data to various formats, including Excel, CSV, Word, PowerPoint, and PDF.
- Real-Time Reporting: Access real-time reports and analytics for immediate insights.
- Advanced Analytics: Perform cross-tabulation and pivot table analyses.
- Integrations: Integrate with platforms like Salesforce for enhanced data management.
Pricing Model
Sogolytics offers multiple plans:
- Free Pro Plan: Free for life, includes unlimited surveys and questions, with limits on responses and email invitations.
- Pro Plan: Paid subscription with higher limits than the Free Pro plan.
- Pro Max Plan: Paid subscription with the highest limits and additional features.
- Enterprise Plan: Customized suite with advanced features and support. (sogolytics.com)
Pricing varies based on plan and usage; specific details are available on Sogolytics' pricing page. (sogolytics.com)
Pros
- Comprehensive Feature Set: Offers a wide range of features suitable for complex survey needs.
- Scalability: Plans cater to both small teams and large enterprises.
- Multilingual Support: Ability to create surveys in multiple languages.
Cons
- Complexity: The extensive feature set may require a learning curve for new users.
- Pricing: Higher-tier plans may be expensive for smaller organizations.
Best-Fit Customer Profile
Suitable for SaaS companies of all sizes requiring advanced survey capabilities, complex analytics, and multilingual support.
Side-by-Side Comparison
| Feature | Gojiberry | Sogolytics |
|---|---|---|
| Survey Creation | Unlimited surveys and questions | Unlimited surveys and questions |
| Survey Logic | Basic survey logic | Advanced branching and skip logic |
| Multilingual Support | Yes | Yes |
| Data Export Options | Limited | Extensive (Excel, CSV, Word, PowerPoint, PDF) |
| Real-Time Reporting | No | Yes |
| Advanced Analytics | No | Yes |
| Integrations | Shopify | Salesforce, others |
| Pricing | Free, $18, $46, $180 per month | Free, Paid plans starting at $25 per month |
| Best-Fit Customer Profile | Small to medium-sized SaaS companies using Shopify | SaaS companies of all sizes requiring advanced survey capabilities |
Which to Choose
When deciding between Gojiberry and S
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
