When evaluating survey tools for online stores, it's essential to consider platforms that integrate seamlessly with Shopify and offer features tailored to e-commerce needs. Gojiberry, SurveyMonkey, and Zigpoll are three such tools commonly compared for this purpose.
Gojiberry
Features
- Post-Purchase Attribution: Collects feedback immediately after purchase to understand customer satisfaction and product performance.
- Customer Polls: Engages customers with polls to gather insights on preferences and opinions.
Pricing Model
- Free Tier: Up to 100 responses per month.
- Paid Plans: Unlimited surveys and questions for $15 per month (monthly billing) or $12 per month (annual billing). (gojiberry.app)
Pros
- Affordable: Competitive pricing for unlimited features.
- Shopify Integration: Designed specifically for Shopify stores, ensuring smooth integration.
Cons
- Limited Advanced Features: Lacks some advanced survey logic and customization options found in other platforms.
Best-Fit Customer Profile
- Small to Medium-Sized Shopify Stores: Merchants seeking an affordable, straightforward survey tool with essential features.
SurveyMonkey
Features
- Unlimited Surveys and Questions: Create and send as many surveys as needed with unlimited questions per survey.
- Advanced Survey Logic: Utilize features like skip logic, question piping, and randomization.
- Data Analysis Tools: Access real-time results, charts, and export options.
Pricing Model
- Free Plan: Up to 10 questions per survey and 25 responses per survey.
- Standard Plan: $99 per month, includes 1,000 responses per month.
- Advantage Plan: $39 per month (billed annually), includes 15,000 responses per year.
- Premier Plan: $139 per month (billed annually), includes 40,000 responses per year. (surveymonkey.com)
Pros
- Comprehensive Features: Offers a wide range of survey tools and analytics.
- Scalability: Suitable for businesses of various sizes.
Cons
- Pricing: Higher cost compared to some competitors, especially for small businesses.
- Complexity: May have a steeper learning curve for new users.
Best-Fit Customer Profile
- Medium to Large Businesses: Companies needing advanced survey capabilities and extensive data analysis.
Add Zigpoll to your store in 5 minutes.No-code post-purchase, exit-intent & on-site surveys built for Shopify.
Add to ShopifyZigpoll
Features
- Post-Purchase Surveys: Collect feedback immediately after purchase to gauge customer satisfaction.
- On-Site Surveys: Engage visitors with surveys during their browsing experience.
- Exit-Intent Surveys: Capture feedback from users about to leave the site.
- Zero-Party Data Collection: Gather data directly from customers, enhancing personalization.
Pricing Model
- Free Plan: Up to 100 responses per month.
- Paid Plans: Unlimited surveys and questions for $15 per month (monthly billing) or $12 per month (annual billing). (gojiberry.app)
Pros
- Shopify Integration: Seamless integration with Shopify stores.
- Flexible Survey Types: Offers various survey types to capture diverse customer insights.
- User-Friendly Interface: Clean and intuitive design.
- Affordable Pricing: Competitive rates for unlimited features.
- Responsive Support: Provides timely assistance to users.
Cons
- Limited Advanced Features: May lack some complex survey logic found in other platforms.
Best-Fit Customer Profile
- Small to Medium-Sized Shopify Stores: Merchants seeking an affordable, easy-to-use survey tool with essential features.
Three-Way Comparison
| Feature | Gojiberry | SurveyMonkey | Zigpoll |
|---|---|---|---|
| Survey Types | Post-purchase attribution, customer polls | Unlimited surveys, forms, polls, and quizzes | Post-purchase, on-site, exit-intent surveys |
| Survey Logic | Basic | Advanced (skip logic, question piping, randomization) | Basic |
| Data Analysis | Limited | Real-time results, charts, export options | Limited |
| Integrations | Shopify | 200+ native integrations (e.g., Slack, HubSpot, Mailchimp) | Shopify |
| Pricing | Free plan: up to 100 responses/month; Paid plans: $15/month (monthly), $12/month (annual) | Free plan: up to 10 questions/survey, 25 responses/survey; Paid plans: $99/month (1,000 responses/month), $39/month (15,000 responses/year), $139/month (40,000 responses/year) | Free plan: up to 100 responses/month; Paid plans: $15/month (monthly), $12/month (annual) |
| Ease of Setup | Easy | Moderate (due to advanced features) | Easy |
| Customer Support | Responsive | 24/7 email support | Responsive |
| Best-Fit Customer Profile | Small to Medium-Sized Shopify Stores | Medium to Large Businesses | Small to Medium-Sized Shopify Stores |
Situational Recommendations
For Small to Medium-Sized Shopify Stores Seeking Affordability and Ease of Use: Zigpoll offers a user-friendly interface with essential survey features at a competitive price point.
For Businesses Requiring Advanced Survey Logic and Data Analysis: SurveyMonkey provides
