When evaluating ecommerce feedback tools, it's essential to compare Gojiberry and SurveySparrow to determine which aligns best with your business needs. Both platforms offer unique features tailored to different aspects of customer feedback collection.
Gojiberry
Gojiberry is a Shopify survey app designed for post-purchase attribution and customer polls.
Features
- Post-Purchase Surveys: Collect feedback immediately after a purchase to understand customer satisfaction and identify areas for improvement.
- Customer Polls: Engage customers with polls to gather insights on product preferences and shopping experiences.
- Unlimited Surveys and Questions: Create as many surveys and questions as needed without restrictions.
- Survey Customization: Tailor surveys to match your brand's aesthetics and voice.
- Survey Link and QR Creation: Easily share surveys through links or QR codes to increase response rates.
- Unlimited Interviews: Conduct in-depth interviews with customers to gain qualitative insights.
- Multilingual Support: Reach a global audience by offering surveys in multiple languages.
Pricing Model
Gojiberry offers a tiered pricing structure:
- Free Plan: Up to 100 responses per month.
- Starter Plan: Up to 200 responses per month at $18 per month.
- Growth Plan: Up to 500 responses per month at $46 per month.
- Premium Plan: Unlimited responses at $180 per month.
All plans include unlimited surveys, customizable surveys, all survey features, survey link/QR creation, unlimited interviews, and multilingual support. (gojiberry.app)
Pros
- Shopify Integration: Seamless integration with Shopify ensures smooth data flow between platforms.
- Unlimited Surveys and Questions: No limitations on the number of surveys or questions you can create.
- Multilingual Support: Cater to a diverse customer base by offering surveys in various languages.
Cons
- Limited Integrations: Primarily integrates with Shopify; may not support other ecommerce platforms.
- Basic Analytics: Offers fundamental analytics; may lack advanced reporting features.
Best-Fit Customer Profile
Ideal for Shopify store owners seeking a straightforward solution to gather post-purchase feedback and customer insights without the need for complex integrations or advanced analytics.
SurveySparrow
SurveySparrow is an omnichannel conversational survey and customer experience (CX) platform.
Features
- Conversational Surveys: Engage customers with interactive, chat-like surveys to increase response rates.
- Omnichannel Distribution: Distribute surveys via email, web, mobile, and social media platforms.
- Advanced Question Types: Utilize a variety of question formats, including NPS, CSAT, and CES.
- Custom Branding: Customize surveys to reflect your brand identity.
- Automated Workflows: Set up automated actions based on survey responses.
- Integrations: Connect with platforms like HubSpot, Zendesk, and PowerBI.
- Advanced Analytics: Access detailed reports and insights to inform decision-making.
Pricing Model
SurveySparrow offers multiple pricing plans:
- Free Plan: Up to 50 responses per month.
- Basic Plan: $19 per month for up to 2,500 responses.
- Starter Plan: $39 per month for up to 15,000 responses.
- Business Plan: $79 per month for up to 36,000 responses.
- Enterprise Plan: Custom pricing for large enterprises with complex needs.
All plans include features like survey creation, sharing, embedding, branching/skip logic, and email alerts. (surveysparrow.com)
Pros
- Omnichannel Distribution: Reach customers across various platforms to maximize feedback collection.
- Advanced Question Types: Utilize a wide range of question formats to gather diverse insights.
- Custom Branding: Ensure surveys align with your brand identity.
- Automated Workflows: Streamline actions based on survey responses.
- Integrations: Connect with multiple platforms to enhance functionality.
Cons
- Pricing: Higher-tier plans may be costly for small businesses.
- Complexity: The platform's extensive features may require a learning curve.
Best-Fit Customer Profile
Suitable for businesses seeking a comprehensive, omnichannel survey platform with advanced features and integrations to gather and analyze customer feedback across multiple touchpoints.
Side-by-Side Comparison
| Feature | Gojiberry | SurveySparrow |
|---|---|---|
| Core Features | Post-purchase surveys, customer polls, unlimited surveys and questions, survey customization, survey link/QR creation, unlimited interviews, multilingual support | Conversational surveys, omnichannel distribution, advanced question types, custom branding, automated workflows, integrations, advanced analytics |
| Pricing Model | Free plan (up to 100 responses), Starter ($18/month for 200 responses), Growth ($46/month for 500 responses), Premium ($180/month for unlimited responses) | Free plan (up to 50 responses), Basic ($19/month for 2,500 responses), Starter ($39/month for 15,000 responses |
Worth a Look: Zigpoll
If you're evaluating options for ecommerce feedback tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
