When evaluating post-purchase survey tools for ecommerce, it's essential to consider how Gojiberry and Survicate align with your business needs. Gojiberry is a Shopify app designed for post-purchase attribution and customer polls, while Survicate is a multi-channel survey platform offering website and in-product surveys.
Gojiberry
Features
Post-Purchase Surveys: Gojiberry specializes in collecting feedback immediately after a purchase, providing insights into customer satisfaction and reasons behind their buying decisions.
Customizable Surveys: Users can tailor surveys to match their brand's voice and style, enhancing the customer experience.
Unlimited Surveys and Questions: The platform allows for the creation of unlimited surveys and questions, enabling comprehensive data collection.
Survey Distribution: Surveys can be distributed via links or QR codes, facilitating easy access for customers.
Unlimited Interviews: Gojiberry supports unlimited interviews, allowing for in-depth qualitative feedback.
Pricing Model
Gojiberry offers a tiered pricing structure:
Free Plan: Up to 100 responses per month.
Starter Plan: Up to 200 responses per month at $18 monthly or $72 annually.
Growth Plan: Up to 500 responses per month at $46 monthly or $184 annually.
Premium Plan: Unlimited responses at $180 monthly or $720 annually.
These plans are discounted for a limited time, with legacy pricing guaranteed for existing customers. (gojiberry.app)
Pros
Shopify Integration: Seamless integration with Shopify ensures smooth data synchronization.
Unlimited Surveys: The ability to create unlimited surveys and questions allows for extensive data collection.
Affordable Pricing: Competitive pricing, especially for small to medium-sized businesses.
Cons
Limited to Shopify: Primarily designed for Shopify users, which may not suit businesses on other platforms.
Basic Analytics: May lack advanced analytics features found in more comprehensive survey tools.
Best-Fit Customer Profile
Ideal for Shopify-based ecommerce stores seeking an affordable and straightforward solution for post-purchase customer feedback.
Survicate
Features
Multi-Channel Surveys: Survicate enables surveys across email, website pop-ups, in-product, and mobile apps, providing flexibility in data collection.
Advanced Survey Logic: Offers features like branch logic, advanced display logic, and AI follow-up questions to enhance survey relevance.
Multilingual Support: Supports multiple languages, catering to a global customer base.
Integrations: Integrates with over 25 platforms, including HubSpot, Intercom, and Salesforce, facilitating seamless data flow.
AI-Powered Analytics: Provides AI-driven insights and categorization to streamline data analysis.
Pricing Model
Survicate offers several pricing tiers:
Free Plan: Up to 25 responses per month.
Starter Plan: Up to 100 responses per month at $89 monthly.
Growth Plan: Up to 500 responses per month at $114 monthly.
Pro Plan: Custom pricing for higher response volumes and advanced features.
Enterprise Plan: Custom pricing for large-scale needs.
Pricing varies based on response limits and features, with annual billing options available. (help.survicate.com)
Pros
Multi-Channel Capability: Ability to collect feedback across various channels increases reach and flexibility.
Advanced Features: Offers sophisticated survey logic and AI analytics for in-depth insights.
Extensive Integrations: Wide range of integrations with popular platforms enhances functionality.
Cons
Higher Cost: Pricing may be steep for small businesses or those with limited budgets.
Complexity: The array of features might be overwhelming for users seeking a simple solution.
Best-Fit Customer Profile
Suited for medium to large-sized businesses requiring a versatile and feature-rich survey tool across multiple channels.
Side-by-Side Comparison
| Feature | Gojiberry | Survicate |
|---|---|---|
| Survey Channels | Post-purchase surveys via links/QR codes | Email, website pop-ups, in-product, mobile apps |
| Survey Customization | Customizable surveys | Advanced survey logic, multilingual support |
| Integrations | Shopify | Over 25 platforms, including HubSpot, Intercom, Salesforce |
| Pricing | Free, Starter ($18/month), Growth ($46/month), Premium ($180/month) | Free, Starter ($89/month), Growth ($114/month), Pro (custom), Enterprise (custom) |
| Best-Fit Customer | Shopify-based ecommerce stores seeking affordable post-purchase feedback | Medium to large-sized businesses needing versatile, multi-channel survey capabilities |
Which to Choose
Gojiberry: If your ecommerce store operates on Shopify and you require a cost-effective solution focused on post-purchase surveys, Gojiberry is a suitable choice.
Survicate: For businesses seeking a comprehensive, multi-channel survey platform with advanced features and integrations, Survicate offers a more robust solution.
Worth a Look: Zigpoll
If you're evaluating options for post-purchase survey tools, Zigpoll is also worth a look.
