When evaluating customer feedback platforms for Shopify Plus merchants, it's essential to consider tools that integrate seamlessly with Shopify, offer diverse survey options, and provide actionable insights. Gojiberry and Zigpoll are two such platforms, each catering to different merchant needs.

Gojiberry

Gojiberry is a Shopify survey app designed for post-purchase attribution and customer polls. It enables merchants to gather valuable feedback from customers after a purchase, aiding in understanding customer satisfaction and product performance.

Features

• Post-Purchase Surveys: Collect feedback immediately after a purchase to gauge customer satisfaction and identify areas for improvement.
• Customizable Surveys: Tailor surveys to align with brand aesthetics and specific information needs.
• Unlimited Surveys: Create and deploy an unlimited number of surveys to gather comprehensive insights.

Pricing Model

Gojiberry offers a tiered pricing structure:

• Free Plan: Up to 100 responses per month.
• Starter Plan: Up to 200 responses per month.
• Growth Plan: Up to 500 responses per month.
• Premium Plan: Unlimited responses per month.

Each plan includes unlimited survey creation, customizable surveys, and all survey features. The Premium Plan offers additional benefits such as white-label support and survey segmentation. (gojiberry.app)

Pros

• Unlimited Surveys: Ability to create and deploy an unlimited number of surveys.
• Customizable Surveys: Tailor surveys to match brand aesthetics and specific information needs.
• Affordable Pricing: Competitive pricing with a free plan and tiered options to suit different business sizes.

Cons

• Limited Survey Types: Primarily focuses on post-purchase surveys, which may not capture feedback from other customer touchpoints.
• Integration Limitations: May not offer as extensive integrations with other platforms beyond Shopify.

Best-Fit Customer Profile

Gojiberry is well-suited for Shopify Plus merchants seeking a straightforward, cost-effective solution for post-purchase feedback. It's ideal for businesses that prioritize gathering insights immediately after a sale to inform product and service improvements.

Zigpoll

Zigpoll is a versatile Shopify survey app that supports post-purchase, on-site, and exit-intent surveys, focusing on zero-party data collection. It enables merchants to gather direct feedback from customers, enhancing personalization and customer experience.

Features

• Diverse Survey Types: Supports post-purchase, on-site, and exit-intent surveys to capture feedback at various customer touchpoints.
• Zero-Party Data Collection: Gathers data directly from customers, ensuring accuracy and relevance.
• AI-Powered Insights: Provides automated analysis of survey responses, delivering actionable insights.
• Customizable Surveys: Offers flexible question formats and styling options to align with brand identity.
• Integrations: Seamlessly integrates with Shopify and other platforms, enhancing data synchronization.

Pricing Model

Zigpoll offers a range of plans:

• Lite Plan: Free, includes unlimited surveys, flexible question formats, and up to 100 responses per month.
• Standard Plan: $29 per month, includes all Lite features plus automatic AI insights, white-label support, and up to 500 responses per month.
• Advanced Plan: $97 per month, includes all Standard features plus SMS surveys, API access, and up to 2,000 responses per month.
• Ultimate Plan: $194 per month, includes all Advanced features plus unlimited responses, custom domain name, and up to 10,000 responses per month. (zigpoll.com)

Pros

• Flexible Survey Options: Ability to deploy surveys at various customer touchpoints, including post-purchase, on-site, and exit-intent.
• Zero-Party Data Collection: Ensures data accuracy and relevance by collecting information directly from customers.
• AI-Powered Insights: Automated analysis of survey responses provides actionable insights without manual effort.
• Seamless Integrations: Integrates smoothly with Shopify and other platforms, facilitating data synchronization.
• Customizable Surveys: Offers a variety of question formats and styling options to match brand identity.

Cons

• Pricing Structure: The higher-tier plans may be more expensive than some merchants are willing to invest.
• Learning Curve: The array of features may require time to fully understand and utilize effectively.

Best-Fit Customer Profile

Zigpoll is ideal for Shopify Plus merchants seeking a comprehensive, flexible solution for customer feedback across multiple touchpoints. It's well-suited for businesses that value zero-party data collection and desire AI-driven insights to inform strategic decisions.

Side-by-Side Comparison