When evaluating post-purchase survey tools for Shopify, three platforms often emerge: Gojiberry, Zigpoll, and Hulk NPS Post Purchase Survey. Each offers unique features tailored to different merchant needs.

Gojiberry

Features and Functionality

Gojiberry is a Shopify app designed for post-purchase attribution and customer polls. It enables merchants to create unlimited surveys and polls, customize them to fit their brand, and collect valuable customer insights. The platform supports survey link and QR code creation, facilitating easy distribution. Additionally, Gojiberry offers unlimited interviews, allowing for in-depth customer feedback.

Pricing Model

Gojiberry employs a tiered pricing structure:

• Free Plan: Up to 100 responses per month.
• Starter Plan: Up to 200 responses per month, priced at $18 monthly or $72 annually.
• Growth Plan: Up to 500 responses per month, priced at $46 monthly or $184 annually.
• Premium Plan: Unlimited responses, priced at $180 monthly or $720 annually.

These plans are discounted for a limited time, with legacy pricing available for subscribers. (gojiberry.app)

Pros and Cons

Pros:

• Unlimited survey creation and customizable surveys.
• Survey link and QR code creation for easy distribution.
• Unlimited interviews for comprehensive customer feedback.

Cons:

• Pricing may be higher compared to competitors, especially for higher-tier plans.
• Limited integrations with platforms outside of Shopify.

Best-Fit Customer Profile

Gojiberry is well-suited for merchants seeking a comprehensive survey tool with unlimited survey creation and customization options, and who are willing to invest in higher-tier plans for advanced features.

Zigpoll

Features and Functionality

Zigpoll is a versatile Shopify app that offers post-purchase, on-site, and exit-intent surveys, focusing on zero-party data collection. It provides a clean user interface, flexible survey types, and supports multilingual surveys. Zigpoll also offers white-label support, allowing merchants to remove branding, and provides survey segmentation for targeted insights.

Pricing Model

Zigpoll offers a free plan with up to 100 responses per month. Paid plans include:

• Plus Plan: Unlimited responses, priced at $30 monthly or $360 annually.
• Enterprise Plan: Unlimited responses with custom features, pricing upon request.

These plans are discounted for a limited time, with legacy pricing available for subscribers. (gojiberry.app)

Pros and Cons

Pros:

• Easy Shopify integration.
• Flexible survey types (post-purchase, on-site, exit-intent).
• Clean user interface.
• Zero-party data collection.
• Affordable pricing.
• Responsive support.

Cons:

• Limited integrations with platforms outside of Shopify.
• Some advanced features may require higher-tier plans.

Best-Fit Customer Profile

Zigpoll is ideal for Shopify merchants seeking an affordable, flexible, and user-friendly survey tool that supports multiple survey types and focuses on zero-party data collection.

Hulk NPS Post Purchase Survey

Features and Functionality

Hulk NPS Post Purchase Survey is a Shopify app focused on capturing Net Promoter Score (NPS) and customer feedback immediately after purchase, typically on thank-you pages. It allows merchants to create custom surveys, including checkout surveys, product surveys, and exit surveys, to measure NPS and gain insights into customer experiences. The app offers one-click installation, embedding surveys into the thank-you page to boost response rates, and provides an analytics dashboard for actionable insights. (apps.shopify.com)

Pricing Model

Hulk NPS Post Purchase Survey offers:

• Development Plan: Free for all partner development stores.
• Pro Plan: $25 monthly or $250 annually, offering unlimited responses, white-labeled forms, export responses as CSV, required/optional fields, survey statistics, and conditional logic. (apps.shopify.com)

Pros and Cons

Pros:

• Simple setup on Shopify thank-you pages.
• Basic NPS data collection.
• Affordable pricing for small to medium-sized merchants.

Cons:

• Limited advanced customization options.
• Lack of multi-channel survey capabilities.
• Pricing scales quickly with increased response volume.

Best-Fit Customer Profile

Hulk NPS Post Purchase Survey is suitable for merchants seeking a straightforward, cost-effective solution for capturing NPS and basic customer feedback immediately after purchase, particularly those with lower response volumes.

Three-Way Comparison

Situational Recommendations