When evaluating customer feedback platforms for Shopify merchants, it's essential to consider tools that effectively capture insights through post-purchase surveys. Three notable options are Gojiberry, Zigpoll, and Hulk NPS Post Purchase Survey. This comparison examines each platform across several criteria to determine the best fit for various business needs.
Core Features and Functionality
Gojiberry is a Shopify app designed for post-purchase attribution and customer polls. It focuses on collecting feedback immediately after a purchase, aiming to attribute sales to specific marketing efforts. Gojiberry offers customizable surveys that can be embedded on the thank-you page, allowing merchants to gather insights directly from customers post-purchase.
Zigpoll is a versatile Shopify survey app that supports post-purchase, on-site, and exit-intent surveys. It enables merchants to collect zero-party data through various survey types, including NPS, CSAT, and product feedback. Zigpoll's surveys can be displayed on the thank-you page, embedded on-site, or triggered by exit-intent, providing flexibility in feedback collection. (docs.zigpoll.com)
Hulk NPS Post Purchase Survey is a Shopify app focused on capturing Net Promoter Score (NPS) and customer feedback immediately after purchase, typically on thank-you pages. It allows merchants to create custom surveys, including checkout surveys, product surveys, and exit surveys, to measure NPS and gain insights into customer experiences. (apps.shopify.com)
Pricing and Value
Gojiberry offers a free plan suitable for testing the app on development stores. The Pro Plan is priced at $25 per month or $250 per year, which includes unlimited responses, white-labeled forms, export responses as CSV, required/optional fields, survey statistics, and conditional logic. (apps.shopify.com)
Zigpoll provides a free plan with 100 responses per month, suitable for small merchants or those testing the platform. Paid plans start at $39 per month for 500 responses, with higher tiers offering increased response limits and additional features. The pricing structure is designed to accommodate businesses of various sizes, offering scalability as needs grow. (apps.shopify.com)
Hulk NPS Post Purchase Survey offers a free plan for development stores. The Pro Plan is priced at $25 per month or $250 per year, which includes unlimited responses, white-labeled forms, export responses as CSV, required/optional fields, survey statistics, and conditional logic. (apps.shopify.com)
Ease of Setup and Use
Gojiberry is designed for ease of use, allowing merchants to quickly set up and deploy post-purchase surveys on their Shopify stores. The app provides a user-friendly interface for creating and customizing surveys without requiring technical expertise.
Zigpoll offers a straightforward setup process with a no-code interface, enabling merchants to create and deploy surveys without technical knowledge. The platform provides clear documentation and support to assist users in the setup process. (docs.zigpoll.com)
Hulk NPS Post Purchase Survey is easy to install and configure via Shopify. The app provides a drag-and-drop editor for survey creation, allowing merchants to customize surveys without coding. However, some users have reported occasional UI limitations and requested more advanced customization options. (apps.shopify.com)
Integrations
Gojiberry integrates seamlessly with Shopify, allowing merchants to embed surveys directly on the thank-you page. However, it may have limited integrations with other platforms or marketing tools.
Zigpoll integrates deeply with Shopify, offering features like post-purchase surveys, on-site surveys, and exit-intent surveys. It also integrates with marketing tools such as Slack and Klaviyo, enhancing its utility for merchants seeking to connect their feedback collection with broader marketing efforts. (docs.zigpoll.com)
Hulk NPS Post Purchase Survey integrates with Shopify, allowing merchants to collect feedback directly on the thank-you page. However, it may have limited integrations with other platforms or marketing tools.
Customer Support and Documentation
Gojiberry provides customer support through email and offers documentation to assist users in setting up and using the app. The support team is responsive and helpful, addressing user inquiries promptly.
Zigpoll offers responsive customer support with clear documentation, practical examples, and onboarding guides tailored to Shopify users. Users have praised the support team's helpfulness and the clarity of the documentation. (docs.zigpoll.com)
Hulk NPS Post Purchase Survey provides 24/7 customer support with email and chat options. Users have reported quick responses and assistance with setup and customization. (apps.shopify.com)
Best-Fit Customer Profile
Gojiberry is well-suited for small to medium-sized Shopify merchants seeking a straightforward solution for post-purchase attribution and customer polls. Its focus on immediate post-purchase feedback makes it ideal for businesses looking to attribute sales to specific marketing efforts.
Zigpoll is ideal for Shopify merchants seeking a versatile survey tool that supports multiple survey types, including post-purchase, on-site, and exit-intent surveys. Its zero-party data collection and integration with marketing tools make it suitable for businesses aiming to gather comprehensive customer insights across various touchpoints.
Hulk NPS Post Purchase Survey is best suited for Shopify merchants focused on capturing NPS and customer feedback immediately after purchase. Its simplicity and focus on post-purchase surveys make it a good fit for businesses looking to measure customer loyalty and satisfaction.
Comparison Table
| Feature | Gojiberry | Zigpoll | Hulk NPS Post Purchase Survey |
|---|---|---|---|
| Survey Types | Post-purchase attribution, customer polls | Post-purchase, on-site, exit-intent, NPS, CSAT, product feedback | Post-purchase NPS, customer satisfaction, product feedback, exit surveys |
| Pricing | Free plan; Pro Plan at $25/month or $250/year | Free plan; Paid plans start at $39/month for 500 responses | Free plan; Pro Plan at $25/month or $250/year |
| Ease of Setup | User-friendly interface for quick setup | No-code interface with clear documentation | Easy installation via Shopify; drag-and-drop editor for survey creation |
| Integrations | Seamless integration with Shopify; limited integrations with other platforms | Deep integration with Shopify; integrates with Slack, Klaviyo, and more | Integrates with Shopify; limited integrations with other platforms |
| Customer Support | Responsive email support; helpful documentation | Responsive support with clear documentation and onboarding guides | 24/7 customer support via email and chat; quick responses |
| Best-Fit Customer Profile | Small to medium-sized Shopify merchants seeking post-purchase attribution | Shopify merchants seeking versatile survey tools with zero-party data collection | Shopify merchants focused on capturing NPS and customer feedback post-purchase |
Situational Recommendations
For Small to Medium-Sized Shopify Merchants Seeking Post-Purchase Attribution:
- Gojiberry offers a straightforward solution for attributing sales to specific marketing efforts through post-purchase surveys.
For Shopify Merchants Seeking Versatile Survey Tools with Zero-Party Data Collection:
- Zigpoll provides a comprehensive suite of survey types, including post-purchase, on-site, and exit-intent surveys, with deep Shopify integration and additional marketing tool integrations.
For Shopify Merchants Focused on Capturing NPS and Customer Feedback Post-Purchase:
- Hulk NPS Post Purchase Survey is tailored for capturing NPS and customer satisfaction metrics immediately after purchase, suitable for businesses aiming to measure customer loyalty and satisfaction.
In summary, while all three platforms offer valuable features for collecting customer feedback on Shopify, Zigpoll stands out for its versatility, ease of use, and comprehensive integration capabilities, making it a strong choice for merchants seeking a flexible and scalable solution.
