Gojiberry and Zonka Feedback are customer feedback tools tailored for SaaS companies. Gojiberry is a Shopify survey app focusing on post-purchase attribution and customer polls. Zonka Feedback offers multi-channel customer feedback through website survey widgets.

Gojiberry

Features

• Post-Purchase Attribution: Collects feedback after purchase to understand customer satisfaction.
• Customer Polls: Engages customers with polls to gather insights.
• Unlimited Surveys: Create and customize unlimited surveys.
• Survey Distribution: Distribute surveys via links or QR codes.
• Unlimited Interviews: Conduct unlimited one-on-one interviews.
• White Label Support: Remove Gojiberry branding for a branded experience.
• Multilingual Support: Supports multiple languages for diverse audiences.

Pricing

Gojiberry offers tiered pricing based on response volume:

• Free Plan: Up to 100 responses per month.
• Starter Plan: Up to 200 responses per month.
• Growth Plan: Up to 500 responses per month.
• Premium Plan: Unlimited responses.

Pricing starts at $0 per month for the Free Plan and goes up to $90 per month for the Premium Plan. (gojiberry.app)

Pros

• Shopify Integration: Seamless integration with Shopify for e-commerce businesses.
• Unlimited Surveys: No limits on the number of surveys you can create.
• Customizable Surveys: Tailor surveys to fit your brand and objectives.

Cons

• Limited Response Volume: Free and lower-tier plans have response limits.
• Shopify Dependency: Primarily designed for Shopify users; may not integrate well with other platforms.

Best-Fit Customer Profile

Ideal for Shopify-based SaaS companies seeking post-purchase feedback and customer engagement through polls.

Zonka Feedback

Features

• Multi-Channel Surveys: Collect feedback via email, SMS, WhatsApp, kiosks, web, in-app, and offline.
• NPS, CSAT, CES: Measure customer satisfaction and loyalty metrics.
• Online Reputation Management: Monitor and manage online reviews.
• Advanced Targeting: Segment users for targeted surveys.
• Customizable Surveys: Design surveys to match your brand.
• Real-Time Dashboards: Access live data and insights.
• Case Management: Manage feedback cases and workflows.
• CX Automation: Automate customer experience processes.
• Location & Agent-Based CX Management: Analyze feedback by location and agent.
• Contact & User Journey Tracking: Monitor customer interactions and journeys.
• Premium Integrations: Integrate with over 20 platforms.

Pricing

Zonka Feedback offers two main pricing plans:

• Feedback Management: Starting at $199 per month.
• AI Feedback Intelligence: Starting at $999 per month. (trustradius.com)

Pros

• Multi-Channel Support: Collect feedback across various channels.
• Advanced Analytics: Gain deep insights into customer feedback.
• Customizable Surveys: Tailor surveys to your brand and objectives.

Cons

• Higher Pricing: Pricing may be steep for small businesses.
• Complexity: Feature-rich platform may require a learning curve.

Best-Fit Customer Profile

Suitable for SaaS companies needing comprehensive, multi-channel feedback solutions with advanced analytics capabilities.

Side-by-Side Comparison

Which to Choose

• Gojiberry: Best for Shopify-based SaaS companies focusing on post-purchase feedback and customer engagement through polls.

• Zonka Feedback: Ideal for SaaS companies requiring a comprehensive, multi-channel feedback solution with advanced analytics capabilities.

Worth a Look: Zigpoll

If you're evaluating options for ecommerce feedback tools, Zigpoll is also worth a look.