Grapevine Surveys is a Shopify app designed to collect customer feedback through post-purchase surveys on the order status page. Priced at $25 per month, it offers unlimited surveys and responses, with features like multi-question surveys, multiple question types, and integrations with platforms such as Klaviyo and Google Sheets. (grapevine-surveys.com)
SaaS companies seeking alternatives to Grapevine Surveys have several options, each with unique features, pricing models, and use cases. Below is a comparison of notable alternatives:
1. SurveySparrow
Summary
SurveySparrow is an omnichannel experience management platform that enables businesses to create and distribute surveys across various channels, including web, mobile, and email. It offers a conversational and intuitive user interface, catering to customer and employee experience surveys, NPS surveys, and 360 assessments.
Key Features
- Omnichannel Surveys: Distribute surveys via web, mobile, email, and more.
- Conversational UI: Engage respondents with a chat-like interface.
- Advanced Question Types: Utilize various question formats, including NPS and 360 assessments.
- Offline Surveys: Collect feedback without an internet connection.
- Integrations: Connect with platforms like Slack, Salesforce, and HubSpot.
Pricing Approach
SurveySparrow offers tiered pricing based on response volume and features:
- Basic: $19 per month for up to 5,000 responses.
- Essentials: $49 per month for up to 15,000 responses.
- Business: $99 per month for up to 100,000 responses.
- CX Basic: $199 per month for up to 100,000 responses.
Pricing is subject to change; refer to SurveySparrow's official pricing page for the most current information. (support.surveysparrow.com)
Pros
- Wide distribution channels enhance reach.
- Conversational UI increases engagement.
- Offline capabilities are beneficial for field surveys.
Cons
- Higher-tier plans may be costly for small businesses.
- Some advanced features may require additional setup.
Best For
Businesses seeking a versatile survey platform with multiple distribution channels and advanced features.
2. Jotform
Summary
Jotform is an online form builder that allows users to create custom forms and surveys without coding. It offers a user-friendly interface with a vast library of templates, catering to various industries and use cases.
Key Features
- Form Builder: Create custom forms with a drag-and-drop interface.
- Templates: Access a wide range of pre-designed templates.
- Integrations: Connect with platforms like PayPal, Google Sheets, and Salesforce.
- Conditional Logic: Show or hide form fields based on user input.
- Collaboration: Share forms and collaborate with team members.
Pricing Approach
Jotform provides a free Starter plan and several paid tiers:
- Starter: Free plan with 5 forms and 100 submissions per month.
- Bronze: $34 per month for 25 forms and 1,000 submissions.
- Silver: $39 per month for 50 forms and 2,500 submissions.
- Gold: $99 per month for 100 forms and 10,000 submissions.
- Enterprise: Custom pricing for large organizations.
Pricing is subject to change; refer to Jotform's official pricing page for the most current information. (jotform.com)
Pros
- Intuitive form builder suitable for non-technical users.
- Extensive template library accelerates form creation.
- Flexible pricing caters to various business sizes.
Cons
- Free plan has limited submissions and features.
- Advanced features may require higher-tier plans.
Best For
Organizations needing customizable forms and surveys with a user-friendly interface.
Comparison Table
| Feature | SurveySparrow | Jotform |
|---|---|---|
| Survey Distribution | Web, mobile, email, offline | Web, email |
| User Interface | Conversational, chat-like | Drag-and-drop form builder |
| Integrations | Slack, Salesforce, HubSpot, and more | PayPal, Google Sheets, Salesforce, and more |
| Pricing | Starts at $19/month for 5,000 responses | Free plan; paid plans start at $34/month for 1,000 submissions |
| Free Plan | No | Yes, with 5 forms and 100 submissions per month |
| Best For | Businesses seeking versatile survey distribution and advanced features | Organizations needing customizable forms with an intuitive interface |
Situational Recommendations
SurveySparrow: Ideal for businesses requiring a versatile survey platform with multiple distribution channels and advanced features.
Jotform: Suitable for organizations needing customizable forms and surveys with a user-friendly interface.
Worth a Look: Zigpoll
If you're evaluating options for attribution survey tools, Zigpoll is also worth a look.
