When evaluating survey tools for Shopify stores, it's essential to understand the distinct functionalities of Grapevine Surveys and Asklayer. Grapevine Surveys specializes in post-purchase surveys, primarily collecting feedback on the order status page. In contrast, Asklayer offers micro-surveys and on-site feedback at various touchpoints throughout the customer journey. This fundamental difference influences their suitability based on your store's specific needs.
Core Features and Functionality
Grapevine Surveys focuses on post-purchase feedback, providing tools to gather insights immediately after a transaction is completed. Its features include multi-question surveys, on-site survey pages, Shopify Flow integration, embeddable surveys, exportable survey response data, survey report views, custom segments with Google Analytics, and the ability to target surveys to specific channels. (docs.grapevine-surveys.com)
Asklayer, on the other hand, offers a broader range of survey types, including post-purchase, on-site, exit-intent, and email surveys. It supports unlimited surveys and questions, over 15 question types, advanced questionnaire features like targeting rules, skip logic, question randomization, coupon generation, NPS, CSAT, and more. (apps.shopify.com)
Pricing and Value
Grapevine Surveys operates on a flat-rate pricing model of $25 per month, offering unlimited surveys and responses without tiered pricing or additional fees. (grapevine-surveys.com)
Asklayer provides multiple pricing tiers based on monthly order volume, starting from a free plan with limited responses to paid plans ranging from $29 to $199 per month, each offering varying levels of features and response limits. (asklayer.io)
Ease of Setup and Use
Grapevine Surveys is praised for its ease of setup and user-friendly interface, allowing merchants to implement surveys quickly without technical expertise. (apps.shopify.com)
Asklayer is also recognized for its intuitive design and customization options, enabling merchants to tailor surveys to their specific needs effectively. (apps.shopify.com)
Integrations
Grapevine Surveys integrates with Shopify Flow, Klaviyo, Google Analytics, and Google Sheets, facilitating seamless data synchronization and workflow automation. (docs.grapevine-surveys.com)
Asklayer offers integrations with various platforms, including Shopify, providing flexibility in connecting with existing systems. (asklayer.io)
Customer Support and Documentation
Grapevine Surveys is commended for its responsive and helpful customer support, assisting merchants in maximizing the app's potential. (apps.shopify.com)
Asklayer's support is noted for being responsive and helpful, with the founder being instrumental in assisting merchants with customization and setup. (apps.shopify.com)
Best-Fit Customer Profile
Grapevine Surveys is ideal for merchants seeking to gather post-purchase feedback efficiently, particularly those interested in understanding customer attribution and satisfaction immediately after a sale.
Asklayer is suited for merchants looking to implement a variety of survey types across different customer touchpoints, requiring advanced customization and targeting capabilities.
Comparison Table
| Feature | Grapevine Surveys | Asklayer |
|---|---|---|
| Survey Types | Post-purchase, NPS, CSAT, POS, on-site, email, embedded, standalone | Post-purchase, on-site, exit-intent, email, NPS, CSAT, polls, and more |
| Pricing | $25/month, unlimited surveys and responses | Free plan; paid plans from $29 to $199/month, based on monthly order volume and features |
| Integrations | Shopify Flow, Klaviyo, Google Analytics, Google Sheets | Shopify, with various integrations available |
| Ease of Use | High; praised for quick setup and user-friendly interface | High; noted for intuitive design and customization options |
| Customer Support | Responsive and helpful | Responsive and helpful; founder provides direct assistance |
| Ideal Customer Profile | Merchants focused on post-purchase feedback and customer attribution | Merchants needing diverse survey types with advanced targeting and customization |
Which to Choose
If your primary goal is to collect post-purchase feedback to understand customer attribution and satisfaction immediately after a sale, Grapevine Surveys is a cost-effective and straightforward solution.
If you require a versatile survey tool capable of capturing feedback at various customer touchpoints with advanced customization and targeting features, Asklayer offers a comprehensive suite to meet those needs.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, providing flexibility in gathering customer feedback across different stages of the shopping experience.
