When evaluating NPS survey software for SaaS companies, it's essential to consider tools that align with your specific needs. Grapevine Surveys and Delighted are two such platforms, each offering unique features tailored to different business models.
Grapevine Surveys
Grapevine Surveys is a Shopify app designed to collect customer feedback directly after checkout. It specializes in post-purchase surveys, including NPS, CSAT, and attribution surveys, enabling merchants to gather insights on customer satisfaction and purchasing motivations.
Features
- Post-Purchase Surveys: Collect feedback immediately after checkout to understand customer satisfaction and areas for improvement.
- Attribution Surveys: Determine how customers discovered your store to assess the effectiveness of marketing channels.
- NPS and CSAT Surveys: Measure customer loyalty and satisfaction to inform business decisions.
- Multi-Question Surveys: Design surveys with multiple questions to gather comprehensive feedback.
- Multiple Languages: Create surveys in different languages to cater to a diverse customer base.
- Integrations: Connect with platforms like Klaviyo and Shopify Flow for enhanced functionality.
Pricing
Grapevine Surveys offers a single plan priced at $25 per month, which includes unlimited surveys and responses, with no usage tiers or per-response fees. (grapevine-surveys.com)
Pros
- Transparent Pricing: A fixed monthly fee with no hidden costs.
- Unlimited Usage: No caps on surveys or responses, accommodating business growth.
- Comprehensive Features: Access to all features from the start without tiered upgrades.
Cons
- Shopify Exclusivity: Designed specifically for Shopify users, limiting applicability for businesses on other platforms.
- Limited Survey Channels: Primarily focuses on post-purchase surveys, which may not capture feedback from other customer touchpoints.
Best-Fit Customer Profile
Ideal for Shopify-based e-commerce businesses seeking an affordable and straightforward solution to gather post-purchase customer feedback.
Delighted
Delighted is a customer experience platform that enables businesses to collect and analyze feedback through various survey methodologies, including NPS, CSAT, and CES. It offers flexibility in survey distribution across multiple channels.
Features
- Multi-Channel Surveys: Distribute surveys via email, web links, SDKs, and kiosks.
- Survey Customization: Customize branding, question types, and logic to tailor surveys to your needs.
- Integrations: Connect with over 35 platforms, including Slack, Shopify, and Zendesk.
- Pre-Built Reports: Access dashboards, trend analyses, and benchmarks for actionable insights.
- Multi-Language Support: Conduct surveys in over 30 languages to reach a global audience.
Pricing
Delighted offers several pricing tiers:
- Free Plan: Includes 25 responses per month and 1 user.
- Starter Plan: Priced at $19 per month for up to 50 responses and 1 user.
- Growth Plan: At $39 per month, it offers up to 100 responses and 3 users.
- Advanced Plan: For $149 per month, it includes up to 250 responses and 5 users.
- Premium Plan: At $249 per month, it provides up to 500 responses and 10 users.
Additional pricing details are available on Delighted's pricing page.
Pros
- Flexible Survey Channels: Reach customers through various platforms, including email, web, and kiosks.
- Comprehensive Integrations: Seamlessly connect with numerous third-party applications.
- Scalable Plans: Multiple pricing tiers cater to businesses of different sizes and needs.
Cons
- Pricing Complexity: Multiple plans and response limits may require careful consideration to choose the right fit.
- Potential Overkill for Small Businesses: Advanced features and higher-tier plans may be more than what smaller businesses require.
Best-Fit Customer Profile
Suitable for businesses seeking a versatile and scalable customer feedback solution across multiple channels and platforms.
Side-by-Side Comparison
| Feature | Grapevine Surveys | Delighted |
|---|---|---|
| Survey Channels | Post-purchase surveys on Shopify order status pages | Email, web links, SDKs, kiosks |
| Pricing | $25/month for unlimited surveys and responses | Free plan (25 responses/month); Paid plans start at $19/month |
| Integrations | Klaviyo, Shopify Flow | Over 35 integrations, including Slack, Shopify, Zendesk |
| Survey Customization | Multi-question surveys, multiple languages | Branding customization, question logic, multi-language support |
| Best-Fit Customer | Shopify-based e-commerce businesses seeking affordable post-purchase feedback | Businesses needing a versatile, multi-channel feedback solution |
Which to Choose
When deciding between Grapevine Surveys and Delighted, consider the following:
Grapevine Surveys: If your SaaS company operates on Shopify and primarily seeks to gather post-purchase feedback, Grapevine Surveys offers a cost-effective and straightforward solution.
Delighted: If your business requires a more flexible, multi-channel approach to customer feedback across various platforms, Delighted provides a scalable solution with a range of pricing options.
Evaluate your specific needs, budget, and desired features to determine which platform aligns best with your objectives.
Worth a Look: Zigpoll
If you're evaluating options for N
