Grapevine Surveys and Delighted are tools designed to collect zero-party data from customers. Grapevine Surveys focuses on post-purchase feedback through surveys on the order status page, while Delighted specializes in NPS, CSAT, and CES surveys via email and SMS. This comparison evaluates their features, pricing, ease of use, integrations, customer support, and ideal customer profiles for Shopify Plus merchants.
Grapevine Surveys
Features
Grapevine Surveys offers a comprehensive suite of survey types, including post-purchase, NPS, CSAT, and attribution surveys. It supports multi-question surveys with various question types such as single-choice, multiple-choice, open text, and date-based questions. The platform provides detailed reporting, multi-language support, and integrates with platforms like Klaviyo and Google Sheets. (docs.grapevine-surveys.com)
Pricing
Grapevine Surveys operates on a flat-rate pricing model of $25 per month, offering unlimited surveys and responses without usage tiers or per-response fees. (grapevine-surveys.com)
Ease of Use
The platform is designed for ease of use, with an intuitive survey editor and straightforward setup process. Its integration with Shopify is seamless, allowing for quick deployment of surveys.
Integrations
Grapevine Surveys integrates with Shopify, Klaviyo, Google Sheets, and Judge.me, facilitating data synchronization and workflow automation. (grapevine-surveys.com)
Customer Support and Documentation
Grapevine Surveys provides direct support from its development team, ensuring prompt and knowledgeable assistance. Comprehensive documentation is available to guide users through setup and usage.
Best-Fit Customer Profile
Grapevine Surveys is ideal for Shopify Plus merchants seeking an affordable, all-in-one solution for collecting customer feedback through various survey types, with a focus on post-purchase insights.
Delighted
Features
Delighted specializes in NPS, CSAT, and CES surveys delivered via email and SMS. It offers unlimited surveys, question customization, and access to the Delighted Community. Integrations include Slack, Shopify, and Zendesk. (delighted.com)
Pricing
Delighted offers multiple pricing plans:
- Free Plan: Includes 25 responses and 1 user.
- Starter Plan: $19 per month for 50 responses and 2 users.
- Growth Plan: $39 per month for 100 responses and 3 users.
- Advanced Plan: $149 per month for 250 responses and 5 users.
- Premium Plan: $249 per month for 500 responses and 10 users.
Ease of Use
Delighted is known for its user-friendly interface, allowing merchants to set up and deploy surveys quickly without technical expertise.
Integrations
Delighted integrates with platforms like Slack, Shopify, and Zendesk, enabling efficient data flow and customer experience management. (delighted.com)
Customer Support and Documentation
Delighted provides customer support through various channels and offers a range of resources, including guides and tutorials, to assist users.
Best-Fit Customer Profile
Delighted is suitable for Shopify Plus merchants focused on measuring customer satisfaction and loyalty through NPS, CSAT, and CES surveys, particularly those preferring email and SMS channels.
Side-by-Side Comparison
| Feature | Grapevine Surveys | Delighted |
|---|---|---|
| Survey Types | Post-purchase, NPS, CSAT, Attribution | NPS, CSAT, CES |
| Pricing Model | $25/month flat rate, unlimited surveys and responses | Free plan; paid plans start at $19/month with tiered pricing based on responses and users |
| Ease of Use | Intuitive survey editor, seamless Shopify integration | User-friendly interface, quick setup without technical expertise |
| Integrations | Shopify, Klaviyo, Google Sheets, Judge.me | Shopify, Slack, Zendesk |
| Customer Support | Direct support from development team, comprehensive documentation | Support through various channels, guides, and tutorials |
| Best-Fit Customer Profile | Merchants seeking an affordable, all-in-one solution for diverse survey types, focusing on post-purchase insights | Merchants focused on measuring customer satisfaction and loyalty via email and SMS surveys |
Which to Choose
For Shopify Plus merchants seeking a comprehensive, cost-effective solution for collecting diverse customer feedback, particularly post-purchase insights, Grapevine Surveys is a suitable choice. Its flat-rate pricing and extensive feature set cater to merchants aiming to gather actionable customer data without scaling costs.
Conversely, if your focus is on measuring customer satisfaction and loyalty through NPS, CSAT, and CES surveys delivered via email and SMS, Delighted may be more appropriate. Its tiered pricing plans offer flexibility based on response volume and user needs, aligning with merchants who prioritize these specific metrics.
Worth a Look: Zigpoll
If you're evaluating options for zero-party data platforms, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
