When evaluating zero-party data platforms, it's essential to consider how tools like Grapevine Surveys and Delighted align with your business needs. Grapevine Surveys is a Shopify app designed for post-purchase feedback, while Delighted offers a broader suite of survey tools suitable for various e-commerce platforms.

Grapevine Surveys

Grapevine Surveys is tailored for Shopify merchants seeking to collect customer feedback directly after purchase.

Features

• Post-Purchase Surveys: Collect feedback on the order confirmation page immediately after checkout.
• Attribution Surveys: Understand how customers discovered your store.
• NPS and CSAT Surveys: Measure customer loyalty and satisfaction.
• Multi-Channel Surveys: Deploy surveys via email, on-site, and through Shopify POS.
• Multi-Language Support: Create surveys in different languages to cater to a diverse customer base.
• Integrations: Connect with platforms like Klaviyo and Shopify Flow for enhanced automation.

Pricing

Grapevine Surveys offers a single plan at $25 per month, providing unlimited surveys and responses without usage tiers or per-response fees. (grapevine-surveys.com)

Pros

• Predictable Pricing: A flat monthly fee simplifies budgeting.
• Unlimited Usage: No caps on surveys or responses, accommodating business growth.
• Shopify Integration: Seamless compatibility with Shopify's ecosystem.

Cons

• Shopify Exclusivity: Limited to Shopify users; not suitable for merchants on other platforms.
• Feature Limitations: Primarily focused on post-purchase feedback; lacks broader survey capabilities.

Best-Fit Customer Profile

Ideal for Shopify merchants aiming to gather post-purchase insights and improve customer experience through targeted feedback.

Delighted

Delighted is a versatile survey tool that caters to various e-commerce platforms, offering a range of survey types to collect customer feedback.

Features

• Survey Types: Supports NPS, CSAT, CES, and custom surveys.
• Multi-Channel Distribution: Distribute surveys via email, web links, SDKs, and kiosks.
• Integrations: Connects with platforms like Slack, Shopify, Webhooks, and Zendesk.
• Branding: Customize surveys with your logo and colors.
• Reporting: Access pre-built feedback reports and analytics.

Pricing

Delighted offers several pricing tiers:

• Free Plan: Includes 1 project, 4 pre-built feedback reports, and supports up to 50 responses per month.
• Starter Plan: Priced at $17 per month, supports up to 50 responses per month.
• Growth Plan: Priced at $35 per month, supports up to 100 responses per month.
• Advanced Plan: Priced at $134 per month, supports up to 500 responses per month.
• Premium Plan: Priced at $224 per month, supports up to 1,000 responses per month. (capterra.com)

Pros

• Multi-Platform Support: Suitable for various e-commerce platforms beyond Shopify.
• Flexible Pricing: Multiple plans cater to different business sizes and needs.
• Comprehensive Survey Options: Offers a wide range of survey types and distribution methods.

Cons

• Response Limits: Lower-tier plans have caps on the number of responses per month.
• Pricing Complexity: Multiple plans and tiers may be confusing for some users.

Best-Fit Customer Profile

Suitable for businesses seeking a flexible survey tool that can be integrated across various platforms and offers a range of survey types.

Side-by-Side Comparison

Which to Choose

When deciding between Grapevine Surveys and Delighted, consider the following:

• Choose Grapevine Surveys if: You're a Shopify merchant focused on collecting post-purchase feedback with a predictable pricing model and unlimited usage.

• Choose Delighted if: You require a flexible survey tool that supports multiple e-commerce platforms and offers a variety of survey types, with pricing plans that scale with your business needs.

Worth a Look: Zigpoll

If you're evaluating options for zero-party data platforms, Zigpoll is also worth a look.