Grapevine Surveys and Delighted are tools designed to collect customer feedback for online stores. Grapevine Surveys focuses on post-purchase surveys via Shopify's order status page, while Delighted offers NPS, CSAT, and CES surveys through email and SMS.
Grapevine Surveys
Features
Grapevine Surveys specializes in post-purchase surveys integrated into Shopify's order status page. This setup allows merchants to gather immediate feedback from customers after completing a purchase. The tool offers customizable survey questions and supports multiple languages, catering to a diverse customer base.
Pricing Model
Grapevine Surveys operates on a subscription-based pricing model. Specific pricing details are not publicly disclosed; interested users are encouraged to contact the company directly for a quote. Optional add-ons include enterprise branding for $2,500 per year, custom design services for a one-time fee of $500, and team access for $500 annually. (grapevinesurveys.com)
Pros and Cons
Pros:
- Direct integration with Shopify's order status page ensures timely feedback collection.
- Customizable survey questions allow for tailored insights.
- Multiple language support broadens accessibility.
Cons:
- Limited to Shopify users; not suitable for stores on other platforms.
- Pricing details are not transparent, requiring direct inquiry.
Best-Fit Customer Profile
Grapevine Surveys is ideal for Shopify-based online stores seeking to collect post-purchase feedback directly from customers during the order completion process.
Delighted
Features
Delighted provides a suite of survey tools, including NPS, CSAT, and CES, delivered via email and SMS. The platform offers unlimited surveys, question customization, and access to a community for support. It also integrates with over 35 platforms, including Slack, Shopify, and Zendesk. (delighted.com)
Pricing Model
Delighted offers several pricing tiers:
- Free Plan: 25 responses and 1 user.
- Starter: $19/month for 50 responses and 2 users.
- Growth: $39/month for 100 responses and 3 users.
- Advanced: $149/month for 250 responses and 5 users.
- Premium: $249/month for 500 responses and 10 users.
Annual billing options are available, with monthly pricing at a 10% premium. A $500 credit is available for pre-Series B startups. (delighted.com)
Pros and Cons
Pros:
- Multiple survey types cater to various feedback needs.
- Extensive integrations with popular platforms.
- Transparent pricing with a free tier for small businesses.
Cons:
- Pricing may be steep for small businesses as response volume increases.
- Some advanced features are limited to higher-tier plans.
Best-Fit Customer Profile
Delighted is suitable for online stores of all sizes looking to implement a comprehensive customer feedback program through email and SMS surveys.
Side-by-Side Comparison
| Feature | Grapevine Surveys | Delighted |
|---|---|---|
| Survey Delivery | Post-purchase surveys via Shopify order status page | Email and SMS surveys |
| Survey Types | Customizable post-purchase surveys | NPS, CSAT, CES, and custom surveys |
| Integrations | Shopify | Over 35 integrations, including Shopify, Slack, Zendesk, Salesforce, Segment, HubSpot (delighted.com) |
| Pricing | Subscription-based; specific details require direct inquiry (grapevinesurveys.com) | Free plan; paid plans start at $19/month (delighted.com) |
| Best-Fit Customer | Shopify-based online stores seeking post-purchase feedback | Online stores of all sizes implementing email and SMS customer feedback programs |
Which to Choose
Grapevine Surveys: Opt for Grapevine Surveys if your online store operates on Shopify and you aim to collect immediate post-purchase feedback directly from customers during the order completion process.
Delighted: Choose Delighted if you require a versatile customer feedback solution that offers various survey types through email and SMS, with extensive integrations and transparent pricing suitable for businesses of all sizes.
Worth a Look: Zigpoll
If you're evaluating options for ecommerce feedback tools, Zigpoll is also worth a look.
