When evaluating customer feedback platforms for subscription commerce, it's essential to consider tools that effectively capture insights from your customers. In this comparison of Grapevine Surveys vs Delighted for subscription commerce, we'll examine their features, pricing models, ease of use, integrations, customer support, and ideal customer profiles to help you make an informed decision.
Grapevine Surveys
Grapevine Surveys is a Shopify app designed to collect customer feedback through post-purchase surveys on the order status page. It offers a range of survey types, including NPS, CSAT, and open-text questions, enabling merchants to gather valuable insights directly from customers after a purchase.
Features
- Survey Types: Supports multiple question types such as single-choice, multiple-choice, open text, CSAT, and NPS.
- Survey Channels: Offers post-purchase surveys, on-site surveys, one-click email surveys, and POS surveys.
- Integrations: Integrates with Shopify, Klaviyo, Google Analytics, and Shopify Flow.
- Reporting: Provides detailed reporting with survey engagement stats and trend reports.
- Customization: Allows for custom CSS styling and branding with logos and colors.
Pricing Model
Grapevine Surveys offers a single pricing plan at $25 per month, which includes unlimited surveys and responses, with no usage tiers or per-response fees. (grapevine-surveys.com)
Pros
- Flat Pricing: Predictable monthly cost without scaling fees.
- Unlimited Usage: No caps on the number of surveys or responses.
- Comprehensive Features: Access to all features from the start.
Cons
- Limited Analytics Depth: Some users report basic analytics compared to competitors.
- Customization Constraints: Survey customization options may be less extensive.
- Support Responsiveness: Mixed reviews regarding customer support responsiveness.
Best-Fit Customer Profile
Ideal for Shopify merchants seeking a straightforward, cost-effective solution for post-purchase surveys without the need for advanced analytics or extensive customization.
Delighted
Delighted is a customer experience management platform that enables businesses to collect feedback via email, web, link, SDK, and kiosk. It supports various survey types, including NPS, CSAT, CES, and more, catering to a broad range of customer experience metrics.
Features
- Survey Types: Offers NPS, CSAT, CES, 5-star, Thumbs, Smileys, and eNPS surveys.
- Survey Channels: Supports email, web, link, SDK, and kiosk surveys.
- Integrations: Integrates with over 35 platforms, including Slack, Shopify, Webhooks, and Zendesk.
- Reporting: Provides pre-built feedback reports such as Dashboard, Over Time, Snapshot, Metrics, Additional Questions, Pivot Table, and Benchmarks.
- Customization: Allows for branding customization with logos and colors.
Pricing Model
Delighted offers multiple pricing plans based on the number of responses per month:
- Free Plan: 1 project, 4 pre-built feedback reports, branding customization, 5 trends filters, and 3 team members.
- Starter Plan: $17/month for 50 responses/month.
- Growth Plan: $35/month for 100 responses/month.
- Advanced Plan: $134/month for 500 responses/month.
- Premium Plan: $224/month for 5 projects.
Additional pricing information is available on Delighted's official pricing page. (delighted.com)
Pros
- Flexible Pricing: Multiple plans to suit different business sizes and needs.
- Comprehensive Integrations: Wide range of integrations with various platforms.
- Advanced Reporting: Access to detailed and customizable reports.
Cons
- Response Limits: Plans are limited by the number of responses per month, which may not suit high-volume businesses.
- Pricing Complexity: Multiple plans and tiers can be confusing for new users.
- Free Plan Limitations: The free plan has limited features compared to paid plans.
Best-Fit Customer Profile
Suitable for businesses of various sizes seeking a versatile and scalable customer feedback solution with a broad range of survey types and integration capabilities.
Side-by-Side Comparison
| Feature | Grapevine Surveys | Delighted |
|---|---|---|
| Survey Types | NPS, CSAT, single-choice, multiple-choice, open text | NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS |
| Survey Channels | Post-purchase, on-site, one-click email, POS surveys | Email, web, link, SDK, kiosk |
| Integrations | Shopify, Klaviyo, Google Analytics, Shopify Flow | Slack, Shopify, Webhooks, Zendesk, and over 35 other platforms |
| Pricing Model | $25/month flat fee, unlimited surveys and responses | Free plan; paid plans start at $17/month for 50 responses/month |
| Customization | Custom CSS styling, branding with logos and colors | Branding customization with logos and colors |
| Reporting | Survey engagement stats, trend reports | Pre-built feedback reports: Dashboard, Over Time, Snapshot, Metrics, Additional Questions, Pivot Table, Benchmarks |
| Support | Mixed reviews on responsiveness | 24/7 live representative, chat, email, and phone support |
| Best-Fit Customer | Shopify |
Worth a Look: Zigpoll
If you're evaluating options for customer feedback platforms, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
