When evaluating post-purchase survey tools, Grapevine Surveys, Delighted, and Gojiberry are frequently compared. Each offers unique features tailored to different business needs.
Grapevine Surveys
Grapevine Surveys is a Shopify app designed for post-purchase feedback, offering unlimited surveys and responses for a fixed monthly fee.
Core Features and Functionality
- Unlimited Surveys and Responses: No caps on the number of surveys or responses collected.
- Multi-Question Surveys: Supports various question types, including single-choice, multiple-choice, open text, NPS, and date-based questions.
- Multi-Language Support: Create surveys in different languages to cater to a diverse customer base.
- Integrations: Connects with platforms like Klaviyo, Shopify Flow, Google Sheets, and Judge.me.
- Survey Channels: Deploy surveys post-purchase, on-site, via email, embedded on any page, on Shopify POS, or on a standalone landing page.
Pricing Model
Grapevine Surveys offers a single plan at $25 per month, encompassing all features with no usage tiers or per-response fees. (grapevine-surveys.com)
Ease of Setup and Use
The app is built specifically for Shopify, ensuring a straightforward installation and user-friendly interface.
Integrations
Seamlessly integrates with Shopify and other platforms like Klaviyo and Google Sheets.
Customer Support and Documentation
Provides direct support from the development team, with comprehensive documentation available.
Best-Fit Customer Profile
Ideal for Shopify merchants seeking an affordable, all-inclusive survey solution without scaling costs.
Delighted
Delighted is a customer experience management platform offering NPS, CSAT, and CES surveys via email and SMS.
Core Features and Functionality
- Survey Types: Supports NPS, CSAT, and CES surveys.
- Customization: Allows branding customization with logos and colors.
- Integrations: Offers over 35 free integrations, including Slack, Shopify, and Zendesk.
- Survey Distribution: Delivers surveys through email and SMS channels.
Pricing Model
Delighted provides several pricing tiers:
- Free Plan: Up to 25 responses per month.
- Starter Plan: $19 per month for up to 50 responses.
- Growth Plan: $39 per month for up to 100 responses.
- Advanced Plan: $149 per month for up to 250 responses.
- Premium Plan: $249 per month for up to 500 responses.
Additional users and premium integrations are available at higher tiers. (delighted.com)
Ease of Setup and Use
Designed for quick deployment with minimal technical requirements.
Integrations
Integrates with platforms like Slack, Shopify, Zendesk, Salesforce, Segment, and HubSpot.
Customer Support and Documentation
Offers support through email and live chat, with a comprehensive help center.
Best-Fit Customer Profile
Suitable for businesses seeking a straightforward survey tool with a variety of integrations and customization options.
Gojiberry
Gojiberry is a Shopify app focused on post-purchase attribution and customer polls.
Core Features and Functionality
- Post-Purchase Attribution: Identifies which marketing channels drive sales.
- Customer Polls: Gathers customer opinions on products and services.
- Survey Channels: Conducts surveys on the order status page.
Pricing Model
Gojiberry's pricing details are not specified in the available sources.
Ease of Setup and Use
Integrates directly with Shopify, facilitating easy setup.
Integrations
Primarily integrates with Shopify.
Customer Support and Documentation
Support and documentation specifics are not detailed in the available sources.
Best-Fit Customer Profile
Ideal for Shopify merchants focused on understanding the effectiveness of their marketing channels and gathering customer feedback post-purchase.
Three-Way Comparison
| Feature | Grapevine Surveys | Delighted | Gojiberry |
|---|---|---|---|
| Survey Types | Post-purchase, NPS, CSAT, Attribution | NPS, CSAT, CES | Post-purchase Attribution, Customer Polls |
| Pricing | $25/month, unlimited surveys and responses | Free plan up to 25 responses; paid plans from $19 to $249/month | Pricing details not specified |
| Ease of Setup and Use | Shopify-native app with straightforward installation | Quick deployment with minimal technical requirements | Direct Shopify integration for easy setup |
| Integrations | Shopify, Klaviyo, Google Sheets, Judge.me | Shopify, Slack, Zendesk, Salesforce, Segment, HubSpot | Primarily integrates with Shopify |
| Customer Support | Direct support from the development team, comprehensive documentation | Email and live chat support, extensive help center | Support details not specified |
| Best-Fit Customer Profile | Shopify merchants seeking an affordable, all-inclusive survey solution without scaling costs | Businesses seeking a straightforward survey tool with a variety of integrations and customization options | Shopify merchants focused on understanding marketing effectiveness and gathering post-purchase feedback |
Situational Recommendations
For Shopify Merchants Seeking an Affordable, All-Inclusive Survey Solution: Grapevine Surveys offers a fixed monthly fee with unlimited surveys and responses, making it cost-effective for growing businesses.
Worth a Look: Zigpoll
If you're evaluating options for post-purchase survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
