When evaluating post-purchase survey tools for Shopify Plus merchants, Grapevine Surveys, Fairing, and Hulk NPS Post Purchase Survey are frequently considered. Each offers unique features tailored to different merchant needs.
Grapevine Surveys
Core Features and Functionality
Grapevine Surveys specializes in post-purchase surveys displayed on the order status page. It supports multiple question types, including single-choice, multiple-choice, open text, CSAT, and NPS. The app offers multi-language support, enabling surveys in various languages. Integrations include Shopify, Klaviyo, Google Analytics, and Shopify Flow. Survey channels encompass post-purchase, on-site, email, embedded on any page, Shopify POS, and standalone landing pages. (grapevine-surveys.com)
Pricing Model
Grapevine Surveys offers a flat-rate pricing model at $25 per month, providing unlimited surveys and responses without tiered pricing or per-response fees. (grapevine-surveys.com)
Ease of Setup and Use
The app is designed for easy installation via the Shopify App Store, with a straightforward setup process. Its user-friendly interface facilitates quick survey creation and deployment.
Integrations
Grapevine Surveys integrates with Shopify, Klaviyo, Google Analytics, and Shopify Flow, allowing seamless data synchronization and workflow automation.
Customer Support and Documentation
Support is available through email and phone, with 24/7 live representatives. Documentation is accessible via the app's help center. (trustradius.com)
Best-Fit Customer Profile
Ideal for Shopify Plus merchants seeking an affordable, straightforward solution for post-purchase feedback without complex pricing structures.
Fairing
Core Features and Functionality
Fairing focuses on post-purchase attribution surveys, providing deep analytics integrations. It offers customizable survey forms to capture customer feedback on the order confirmation page. The app includes analytics dashboards to interpret survey data effectively.
Pricing Model
Specific pricing details for Fairing are not publicly disclosed. Prospective users should contact Fairing directly for current pricing information.
Ease of Setup and Use
Fairing is designed for easy integration with Shopify stores, with a user-friendly interface for survey creation and data analysis.
Integrations
Fairing integrates with Shopify and offers deep analytics integrations, though specific platforms are not specified.
Customer Support and Documentation
Support options and documentation details are not specified. Users should reach out to Fairing for comprehensive support information.
Best-Fit Customer Profile
Suitable for merchants seeking advanced analytics and attribution insights through post-purchase surveys.
Hulk NPS Post Purchase Survey
Core Features and Functionality
Hulk NPS Post Purchase Survey enables merchants to collect Net Promoter Score (NPS) and post-purchase feedback directly on the thank-you page. It supports customizable survey forms and provides analytics to assess customer satisfaction and loyalty.
Pricing Model
Specific pricing details for Hulk NPS Post Purchase Survey are not publicly disclosed. Prospective users should contact Hulk Apps directly for current pricing information.
Ease of Setup and Use
The app is designed for easy installation and setup within Shopify stores, with an intuitive interface for survey creation and deployment.
Integrations
Integrations with Shopify and other platforms are not specified. Users should consult Hulk Apps for detailed integration capabilities.
Customer Support and Documentation
Support options and documentation details are not specified. Users should reach out to Hulk Apps for comprehensive support information.
Best-Fit Customer Profile
Ideal for merchants looking to gather NPS and post-purchase feedback directly on the thank-you page to assess customer loyalty and satisfaction.
Three-Way Comparison
| Feature | Grapevine Surveys | Fairing | Hulk NPS Post Purchase Survey |
|---|---|---|---|
| Core Features | Post-purchase surveys on order status page, multiple question types, multi-language support, various survey channels | Post-purchase attribution surveys with deep analytics integrations, customizable survey forms, analytics dashboards | NPS and post-purchase surveys on thank-you page, customizable survey forms, analytics for customer satisfaction and loyalty |
| Pricing Model | $25/month flat rate, unlimited surveys and responses | Pricing not publicly disclosed; contact Fairing for details | Pricing not publicly disclosed; contact Hulk Apps for details |
| Ease of Setup and Use | Easy installation via Shopify App Store, user-friendly interface | Easy integration with Shopify, user-friendly interface for survey creation and data analysis | Easy installation and setup within Shopify, intuitive interface for survey creation and deployment |
| Integrations | Shopify, Klaviyo, Google Analytics, Shopify Flow | Shopify, unspecified analytics platforms | Shopify, unspecified platforms |
| Customer Support and Documentation | Email and phone support, 24/7 live representatives, accessible help center | Support options and documentation not specified; contact Fairing for details | Support options and documentation not specified; contact Hulk Apps for details |
| Best-Fit Customer Profile | Merchants seeking an affordable, straightforward solution for post-purchase feedback without complex pricing structures | Merchants seeking advanced analytics and attribution insights through post-purchase surveys | Merchants looking to gather NPS and post-purchase feedback directly on the thank-you page to assess customer loyalty and satisfaction |
Situational Recommendations
For Budget-Conscious Merchants: Grapevine Surveys offers a cost-effective solution with a flat-rate pricing model, making it suitable for merchants seeking an affordable option without complex pricing structures.
For Merchants Seeking Advanced Analytics: Fairing provides deep analytics integrations, making it ideal for merchants who require advanced data analysis and attribution insights from their post-purchase surveys.
For Merchants Focused on Customer Loyalty: Hulk NPS Post Purchase Survey specializes in gathering NPS and post-purchase feedback directly on the thank-you page, making it suitable for
Worth a Look: Zigpoll
If you're evaluating options for ecommerce feedback tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
