When evaluating post-purchase survey tools for Shopify Plus merchants, two notable options are Grapevine Surveys and Gojiberry. Both aim to enhance customer insights through tailored surveys, but they differ in features, pricing, ease of use, and integration capabilities.
Grapevine Surveys
Grapevine Surveys is a Shopify app designed to collect customer feedback through post-purchase surveys, NPS, CSAT, and attribution surveys. It offers unlimited survey responses for a fixed monthly fee.
Features
- Unlimited Surveys and Responses: Create and distribute an unlimited number of surveys without additional costs.
- Multiple Question Types: Supports single-choice, multiple-choice, NPS, open text, and content block questions.
- Multi-Language Support: Design surveys in various languages to cater to a global audience.
- Integrations: Connects with platforms like Klaviyo, Shopify Flow, Google Analytics, and Google Sheets.
- POS Surveys: Collect feedback from in-store customers using Shopify POS integration.
Pricing
Grapevine Surveys offers a single plan priced at $25 per month, which includes all features and unlimited responses. There are no usage tiers or per-response fees. (grapevine-surveys.com)
Pros
- Transparent Pricing: Fixed monthly fee with no hidden costs.
- Comprehensive Feature Set: All features are available from the start without the need for upgrades.
- Unlimited Usage: No caps on the number of surveys or responses.
Cons
- Limited Advanced Features: Some advanced analytics and customization options may be less extensive compared to competitors.
- Shopify-Centric: Primarily designed for Shopify, which may limit flexibility for merchants using multiple platforms.
Best-Fit Customer Profile
Ideal for Shopify Plus merchants seeking a straightforward, cost-effective solution for collecting customer feedback without the complexity of tiered pricing or feature limitations.
Gojiberry
Gojiberry is a Shopify app that focuses on post-purchase attribution and customer polls, aiming to provide insights into customer behavior and preferences.
Features
- Unlimited Surveys and Responses: Create and distribute an unlimited number of surveys without additional costs.
- Customizable Surveys: Design surveys with various question types and formats.
- Survey Link and QR Creation: Generate links and QR codes for easy survey distribution.
- Unlimited Interviews: Conduct unlimited one-on-one interviews to gather in-depth insights.
- White Label Support: Remove Gojiberry branding for a fully branded experience.
- Survey Segmentation: Target specific customer segments with tailored surveys.
- Dedicated Account Manager: Access personalized support for survey strategy and implementation.
Pricing
Gojiberry offers several pricing tiers:
- Free Plan: Up to 100 responses per month.
- Starter Plan: Up to 200 responses per month at $18 per month.
- Growth Plan: Up to 500 responses per month at $46 per month.
- Plus Plan: Unlimited responses at $30 per month.
- Premium Plan: Unlimited responses at $180 per month.
Note: Pricing is subject to change; refer to Gojiberry's official website for the most current information. (gojiberry.app)
Pros
- Flexible Pricing: Multiple plans cater to different business sizes and needs.
- Advanced Features: Includes white-labeling, survey segmentation, and dedicated account management.
- Unlimited Interviews: Conduct unlimited one-on-one interviews for deeper insights.
Cons
- Higher Cost for Advanced Features: Some features are only available in higher-tier plans.
- Complex Pricing Structure: Multiple plans and features may be overwhelming for some merchants.
Best-Fit Customer Profile
Suitable for Shopify Plus merchants who require advanced survey capabilities, including white-labeling and dedicated support, and are willing to invest in higher-tier plans for these features.
Side-by-Side Comparison
| Feature | Grapevine Surveys | Gojiberry |
|---|---|---|
| Unlimited Surveys | Yes | Yes |
| Unlimited Responses | Yes | Yes |
| Multiple Question Types | Single-choice, multiple-choice, NPS, open text, content block | Customizable surveys with various question types |
| Multi-Language Support | Yes | Yes |
| Integrations | Klaviyo, Shopify Flow, Google Analytics, Google Sheets | Survey link/QR creation, white-label support, survey segmentation, dedicated account manager |
| POS Surveys | Yes | No |
| Pricing | $25 per month flat rate | Free plan; paid plans start at $18 per month |
Which to Choose
When deciding between Grapevine Surveys and Gojiberry for your Shopify Plus store, consider the following:
Grapevine Surveys: Ideal for merchants seeking a straightforward, cost-effective solution with unlimited surveys and responses, and essential features like multi-language support and POS surveys.
Gojiberry: Suited for merchants requiring advanced survey capabilities, including white-labeling, survey segmentation, and dedicated support, and who are prepared to invest in higher-tier plans for these features.
Evaluate your specific business needs, budget, and desired features
Worth a Look: Zigpoll
If you're evaluating options for post-purchase survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
