When evaluating post-purchase survey tools for small ecommerce businesses, Grapevine Surveys, Gojiberry, and AskNicely are frequently considered. Each offers unique features tailored to different business needs.
Grapevine Surveys
Core Features and Functionality
Grapevine Surveys specializes in post-purchase surveys on Shopify's order status page. It supports multiple question types, including single-choice, multiple-choice, open text, CSAT, and NPS. The app integrates with platforms like Klaviyo and Google Analytics, offering detailed reporting and multi-language support. Surveys can be deployed post-purchase, on-site, via email, embedded on any page, on Shopify POS, or on a standalone landing page. (grapevine-surveys.com)
Pricing Model
Grapevine Surveys offers a flat-rate pricing model at $25 per month, providing unlimited surveys and responses without usage tiers or per-response fees. (grapevine-surveys.com)
Ease of Setup and Use
The app is designed for easy installation through the Shopify App Store, with a straightforward setup process. Its user-friendly interface allows merchants to create and manage surveys without technical expertise.
Integrations
Grapevine Surveys integrates with Shopify, Klaviyo, Google Analytics, and Shopify Flow, enabling seamless data synchronization and automation. (grapevine-surveys.com)
Customer Support and Documentation
Customer support is accessible via email and chat. Some users have reported mixed experiences regarding responsiveness. The app provides comprehensive documentation to assist users in setup and troubleshooting. (zigpoll.com)
Best-Fit Customer Profile
Grapevine Surveys is ideal for small to medium-sized Shopify merchants seeking an affordable, straightforward solution for post-purchase feedback without complex features.
Gojiberry
Core Features and Functionality
Gojiberry offers customizable surveys with various question types, including single-choice, multiple-choice, and open text. It provides survey link and QR code creation, unlimited interviews, and white-label support. The app supports multiple survey channels, including post-purchase, on-site, and via email. (gojiberry.app)
Pricing Model
Gojiberry's pricing includes a free plan for up to 100 responses per month. Paid plans start at $18 per month for up to 200 responses, with higher tiers offering more responses and additional features. (gojiberry.app)
Ease of Setup and Use
The app is designed for easy installation through the Shopify App Store, with a user-friendly interface for survey creation and management.
Integrations
Gojiberry integrates with Shopify and offers CRM and API integrations, including HubSpot and Pipedrive. (gojiberry.ai)
Customer Support and Documentation
Customer support is available via chat and email. The app provides documentation to assist users in setup and usage.
Best-Fit Customer Profile
Gojiberry is suitable for small to medium-sized Shopify merchants seeking customizable surveys with a range of question types and integration capabilities.
AskNicely
Core Features and Functionality
AskNicely focuses on NPS surveys, enabling businesses to measure customer loyalty and satisfaction. It offers real-time feedback collection, automated follow-ups, and detailed reporting. The platform integrates with various ecommerce and service business platforms.
Pricing Model
AskNicely's pricing is tiered based on response volume, with plans starting at approximately $49 per month for up to 1,000 responses. Higher tiers offer more responses and additional features.
Ease of Setup and Use
The platform is designed for easy setup with guided workflows, allowing businesses to implement NPS surveys without technical expertise.
Integrations
AskNicely integrates with various ecommerce and service business platforms, including Shopify, Salesforce, and HubSpot.
Customer Support and Documentation
Customer support is available via email and chat. The platform provides comprehensive documentation and resources to assist users.
Best-Fit Customer Profile
AskNicely is ideal for ecommerce and service businesses focused on measuring customer loyalty and satisfaction through NPS surveys.
Three-Way Comparison
| Feature | Grapevine Surveys | Gojiberry | AskNicely |
|---|---|---|---|
| Core Features | Post-purchase surveys, multiple question types, integrations with Klaviyo and Google Analytics | Customizable surveys, survey link/QR creation, white-label support, multiple survey channels | NPS surveys, real-time feedback, automated follow-ups, integrations with various platforms |
| Pricing Model | $25/month flat fee, unlimited surveys and responses | Free plan up to 100 responses; paid plans start at $18/month for up to 200 responses | Tiered pricing starting at approximately $49/month for up to 1,000 responses |
| Ease of Setup and Use | Easy installation via Shopify App Store, user-friendly interface | Easy installation via Shopify App Store, user-friendly interface | Easy setup with guided workflows |
| Integrations | Shopify, Klaviyo, Google Analytics, Shopify Flow | Shopify, CRM and API integrations including HubSpot and Pipedrive | Shopify, Salesforce, HubSpot |
| Customer Support | Email and chat support; mixed reviews on responsiveness | Chat and email support; documentation available | Email and chat support; comprehensive documentation |
| Best-Fit Customer Profile | Small to medium-sized Shopify merchants seeking an affordable, straightforward post-purchase feedback solution | Small to medium-sized Shopify merchants seeking customizable surveys with integration capabilities | Ecommerce and service businesses focused on measuring customer loyalty through NPS surveys |
Situational Recommendations
- Grapevine Surveys: Ideal for Shopify merchants needing a cost-effective, straightforward post-purchase survey tool without complex features.
