When evaluating feedback tools for online stores, it's essential to consider how each platform aligns with your specific needs. Grapevine Surveys, Gojiberry, and ReConvert are three Shopify apps that offer distinct features tailored to different aspects of customer engagement.
Grapevine Surveys vs Gojiberry vs ReConvert for online stores
Grapevine Surveys, Gojiberry, and ReConvert are three Shopify apps that offer distinct features tailored to different aspects of customer engagement. Understanding their core functionalities, pricing, ease of use, integrations, and customer support can help determine the best fit for your online store.
Core Features and Functionality
| Feature | Grapevine Surveys | Gojiberry | ReConvert |
|---|---|---|---|
| Survey Types | Post-purchase, NPS, CSAT, Attribution | Pre-purchase, Post-purchase, NPS, Marketing Attribution | Post-purchase surveys, Upsell tools, Thank-you page builder |
| Survey Placement | Order status page | Pre-purchase pop-ups, Post-purchase, Email, Product inserts | Thank-you page |
| Customization | Multi-language support, Conditional logic, Custom styles | Full brand customization, Language localization, Image inclusion | Drag-and-drop editor, Customizable widgets |
| Integrations | Shopify Flow, Klaviyo, GA4, Google Sheets | Shopify checkout extensions | Shopify integrations |
Pricing and Value
| Plan | Grapevine Surveys | Gojiberry | ReConvert |
|---|---|---|---|
| Pricing | $25/month for unlimited responses | Free plan available; paid plans start at $19/month | Paid plans start at $49/month |
Ease of Setup and Use
Grapevine Surveys: Offers a straightforward setup with no code required, integrating seamlessly with Shopify's checkout and order status pages. (apps.shopify.com)
Gojiberry: Provides intuitive survey templates that can be set up in minutes, even on mobile devices. Surveys can be displayed as pop-ups, links, or QR codes. (gojiberry.app)
ReConvert: Features a user-friendly drag-and-drop editor for building thank-you pages with survey widgets and upsell tools, allowing for quick customization.
Integrations
Grapevine Surveys: Integrates with Shopify Flow, Klaviyo, GA4, and Google Sheets, enabling automated workflows and data analysis. (apps.shopify.com)
Gojiberry: Compatible with Shopify checkout extensions and supports survey distribution via email, product inserts, and social media. (gojiberry.app)
ReConvert: Integrates directly with Shopify, allowing for seamless upsell and cross-sell opportunities on the thank-you page.
Customer Support and Documentation
Grapevine Surveys: Offers dedicated support with a focus on Shopify merchants, providing resources and guides tailored to e-commerce needs. (grapevine-surveys.com)
Gojiberry: Provides comprehensive FAQs and support, assisting users in survey setup, customization, and integration. (gojiberry.app)
ReConvert: Offers support through Shopify's help center and provides documentation for setting up and optimizing thank-you pages.
Best-Fit Customer Profile
Grapevine Surveys: Ideal for merchants seeking in-depth post-purchase insights, including attribution and customer satisfaction surveys, with a focus on data-driven decisions. (apps.shopify.com)
Gojiberry: Suited for stores looking to gather feedback at various customer touchpoints, including pre-purchase and post-purchase, with customizable survey options. (gojiberry.app)
ReConvert: Best for merchants aiming to enhance the post-purchase experience by offering upsell opportunities and gathering feedback on the thank-you page.
Situational Recommendations
For Comprehensive Post-Purchase Insights: If your focus is on understanding customer satisfaction and attribution after purchase, Grapevine Surveys offers a robust solution with its diverse survey types and integrations.
For Versatile Feedback Collection: If you need to capture feedback at multiple stages of the customer journey, Gojiberry provides flexible survey placements and customization options.
For Enhancing Post-Purchase Experience: If your goal is to optimize the thank-you page with upsell opportunities and gather immediate feedback, ReConvert's thank-you page builder is tailored for this purpose.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, providing flexibility in collecting customer feedback across different stages of the shopping experience.
