When evaluating NPS survey software, it's essential to consider tools that align with your business needs and budget. Grapevine Surveys, Gojiberry, and Retently are three platforms that cater to different aspects of customer feedback collection. This comparison examines each tool's features, pricing, ease of use, integrations, customer support, and ideal user profiles to help you determine the best fit for your organization.
Grapevine Surveys
Features
Grapevine Surveys is a Shopify app designed for post-purchase surveys, NPS, CSAT, and customer feedback collection. It offers:
Multi-Question Surveys: Create surveys with various question types, including single-choice, multiple-choice, open text, and NPS questions. (docs.grapevine-surveys.com)
Unlimited Surveys and Responses: No caps on the number of surveys or responses, allowing for extensive data collection. (grapevine-surveys.com)
Integrations: Connects with platforms like Klaviyo, Shopify Flow, Google Sheets, and Judge.me. (grapevine-surveys.com)
Multi-Language Support: Supports surveys in multiple languages to cater to a diverse customer base. (docs.grapevine-surveys.com)
Pricing
Grapevine Surveys offers a single plan at $25 per month, which includes all features and unlimited responses. This flat-rate pricing ensures predictable costs without usage-based tiers. (grapevine-surveys.com)
Ease of Setup and Use
The app is built specifically for Shopify, ensuring seamless integration and ease of use for merchants familiar with the platform. Its intuitive survey editor simplifies the creation of multi-question surveys. (docs.grapevine-surveys.com)
Integrations
Grapevine Surveys integrates with Shopify, Klaviyo, Shopify Flow, Google Sheets, and Judge.me, facilitating streamlined data management and marketing automation. (grapevine-surveys.com)
Customer Support and Documentation
Grapevine Surveys is developed and supported by a small, experienced team, offering direct support without intermediaries. This structure allows for responsive and personalized assistance. (grapevine-surveys.com)
Best-Fit Customer Profile
Ideal for Shopify merchants seeking a cost-effective solution for post-purchase surveys and customer feedback collection, especially those who prefer a flat-rate pricing model without usage-based fees.
Gojiberry
Features
Gojiberry is a Shopify app that focuses on post-purchase attribution and customer polls. Key features include:
Pre & Post-Purchase Surveys: Collect feedback before and after purchases to understand customer motivations and satisfaction. (gojiberry.app)
Product Quiz Builder: Create interactive quizzes to engage customers and gather insights. (gojiberry.app)
Customizable Surveys: Tailor surveys to match your brand's aesthetics and tone. (gojiberry.app)
Survey Link/QR Creation: Generate links or QR codes to share surveys across various channels. (gojiberry.app)
Multilingual Support: Supports multiple languages to cater to a global audience. (gojiberry.app)
Pricing
Gojiberry offers several pricing tiers:
Free Plan: Up to 100 responses per month.
Starter Plan: $18 per month for up to 200 responses.
Growth Plan: $46 per month for up to 500 responses.
Premium Plan: $180 per month for unlimited responses.
Discounts are available for annual billing, with up to 60% off. (gojiberry.app)
Ease of Setup and Use
Gojiberry is designed for ease of use, with a user-friendly interface that simplifies survey creation and management. Its integration with Shopify ensures a smooth setup process for merchants.
Integrations
Gojiberry integrates with Shopify, enabling seamless data synchronization and survey deployment within the Shopify ecosystem.
Customer Support and Documentation
Gojiberry provides customer support through various channels, including email and chat. The platform offers comprehensive documentation to assist users in maximizing the tool's potential.
Best-Fit Customer Profile
Suitable for Shopify merchants looking for a versatile survey tool that offers both pre and post-purchase feedback capabilities, with flexible pricing options to accommodate different business sizes.
Retently
Features
Retently is a survey platform that specializes in NPS, CSAT, and CES surveys, with applications in e-commerce. Its features include:
NPS, CSAT, and CES Surveys: Measure customer satisfaction and loyalty across various touchpoints.
Automated Survey Distribution: Schedule and automate survey sends based on customer actions.
Advanced Reporting: Analyze survey results with detailed reports and dashboards.
Integrations: Connects with platforms like Shopify, Zapier, and more.
Pricing
Retently offers tiered pricing based on response volume, with plans starting at approximately $49 per month for up to 100 responses. Higher tiers accommodate larger response volumes and additional features. (grapevine-surveys.com)
Ease of Setup and Use
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
