When evaluating customer feedback platforms for Shopify Plus merchants, Grapevine Surveys, Gojiberry, and Simplesat are frequently compared. Each offers distinct features tailored to different business needs.
Core Features and Functionality
| Feature | Grapevine Surveys | Gojiberry | Simplesat |
|---|---|---|---|
| Survey Types | Post-purchase, NPS, CSAT, Attribution | Pre-purchase, Post-purchase, Product Quizzes, Customer Polls | CSAT, CES, NPS |
| Question Types | Multiple choice, NPS, Rating scales | Multiple choice, NPS, Open text, Image options, Conditional logic | Multiple choice, NPS, Rating scales |
| Customization | Custom CSS styling | Customizable text and color, White-label support, Multilingual support | Limited customization |
| Integrations | Shopify Flow, Klaviyo, GA4, Google Sheets | Slack, HubSpot, Pipedrive | Limited integrations |
| Reporting & Analytics | Order-linked feedback reports | Click-through rates, Conversion rates, Recommendation performance | Basic reporting |
| Survey Channels | Post-purchase pages, On-site surveys, Email, Embedded on any page, Shopify POS | Pre-purchase and post-purchase surveys, Product quizzes, Customer polls, Survey links/QR codes | Email surveys |
Grapevine Surveys specializes in post-purchase feedback, offering surveys on the order status page to capture immediate customer sentiment. It provides multiple question types, including NPS and rating scales, with custom CSS styling for branding. Integrations include Shopify Flow, Klaviyo, GA4, and Google Sheets. Reporting is focused on order-linked feedback. (apps.shopify.com)
Gojiberry offers a broader range of survey options, including pre-purchase and post-purchase surveys, product quizzes, and customer polls. It supports multiple question types, such as multiple choice, NPS, open text, and image options, with conditional logic for targeted surveys. Customization includes text and color adjustments, white-label support, and multilingual capabilities. Integrations are available with Slack, HubSpot, and Pipedrive. Reporting includes click-through rates and conversion rates. (apps.shopify.com)
Simplesat focuses on customer satisfaction surveys, offering CSAT, CES, and NPS surveys. It provides basic question types with limited customization options. Integrations are limited, and reporting is basic.
Pricing and Value
| Plan | Grapevine Surveys | Gojiberry | Simplesat |
|---|---|---|---|
| Free Plan | Not available | Up to 100 responses | Not available |
| Entry-Level Pricing | $25/month | $15/month | $19/month |
| Mid-Tier Plan | Not specified | $23/month | Not specified |
| Enterprise Pricing | Available on request | Available | Available |
Grapevine Surveys offers a flat rate of $25 per month with unlimited responses, suitable for merchants seeking a straightforward post-purchase survey solution. (apps.shopify.com)
Gojiberry provides a free plan for up to 100 responses and paid plans starting at $15 per month, offering more extensive features like white-label support and advanced analytics. (apps.shopify.com)
Simplesat offers a free trial, with pricing starting at $19 per month for basic survey functionalities.
Ease of Setup and Use
Grapevine Surveys is easy to install and integrates directly with Shopify, placing surveys on the order status page. The interface is user-friendly, with straightforward survey creation options.
Gojiberry offers a quick setup with easy-to-use survey templates, allowing merchants to launch surveys within minutes. It supports survey links and QR codes for distribution.
Simplesat provides a simple setup process with a focus on email surveys, suitable for merchants looking for basic customer satisfaction feedback.
Integrations
Grapevine Surveys integrates with Shopify Flow, Klaviyo, GA4, and Google Sheets, enabling seamless data flow and automation.
Gojiberry integrates with Slack, HubSpot, and Pipedrive, facilitating team collaboration and CRM synchronization.
Simplesat has limited integrations, primarily focusing on email platforms.
Customer Support and Documentation
Grapevine Surveys is known for responsive customer support and comprehensive documentation, assisting users in maximizing the app's potential.
Gojiberry offers dedicated customer support and provides resources to help users effectively implement surveys.
Simplesat provides basic support and documentation, suitable for merchants seeking straightforward survey solutions.
Best-Fit Customer Profile
Grapevine Surveys is ideal for Shopify merchants focused on lightweight post-purchase feedback collection, seeking a simple and cost-effective solution.
Gojiberry caters to e-commerce stores aiming to gather comprehensive customer data through various survey types, including pre-purchase insights, to inform marketing strategies and product development.
Simplesat is suitable for merchants looking for basic customer satisfaction surveys, primarily through email, without the need for extensive customization or integrations.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. It offers post-purchase, on-site, and exit-intent surveys, providing flexibility in survey placement and types. Zigpoll supports multiple question types and advanced targeting, with integrations including Zapier and Google Analytics. Pricing starts at $15 per month, with a free trial available. (zigpoll.com)
