When evaluating customer feedback platforms for Shopify Plus merchants, it's essential to consider tools that seamlessly integrate with Shopify, offer comprehensive survey capabilities, and provide valuable insights to enhance customer experience. Grapevine Surveys, Gojiberry, and Simplesat are three such platforms that cater to these needs. In this article, we'll delve into each tool's features, pricing, ease of use, integrations, customer support, and best-fit customer profiles to help you make an informed decision.
Grapevine Surveys
Features
Grapevine Surveys is a Shopify app designed to collect customer feedback through post-purchase surveys, NPS (Net Promoter Score), CSAT (Customer Satisfaction), and attribution surveys. It offers:
Multi-Question Surveys: Create surveys with various question types, including single-choice, multiple-choice, open text, NPS, and date-based questions. (docs.grapevine-surveys.com)
Unlimited Surveys and Responses: Publish as many surveys as needed without limitations on responses. (docs.grapevine-surveys.com)
Multi-Language Support: Design surveys in different languages to cater to a diverse customer base. (docs.grapevine-surveys.com)
Integrations: Connect with platforms like Klaviyo, Shopify Flow, Google Sheets, and Judge.me for enhanced functionality. (grapevine-surveys.com)
Survey Channels: Deploy surveys post-purchase, on-site, via email, embedded on any page, on Shopify POS, or on a standalone landing page. (grapevine-surveys.com)
Pricing
Grapevine Surveys offers a single plan at $25 per month, which includes all features, unlimited surveys, and unlimited responses. This flat-rate pricing ensures no surprises as your store grows. (grapevine-surveys.com)
Ease of Setup and Use
The app is designed for easy installation and setup within the Shopify ecosystem. Its intuitive survey editor allows for quick creation of multi-question surveys, and the multi-language support ensures accessibility for a global audience. (docs.grapevine-surveys.com)
Integrations
Grapevine Surveys integrates with Shopify Flow, enabling automated workflows based on survey responses. It also connects with Klaviyo for email marketing, Google Sheets for data analysis, and Judge.me for product reviews. (grapevine-surveys.com)
Customer Support and Documentation
Grapevine Surveys provides dedicated support through their team, ensuring prompt assistance. Their documentation is comprehensive, covering all aspects of the app's functionality. (grapevine-surveys.com)
Best-Fit Customer Profile
Grapevine Surveys is ideal for Shopify Plus merchants seeking a cost-effective, feature-rich survey tool that integrates seamlessly with Shopify and offers unlimited surveys and responses.
Gojiberry
Features
Gojiberry is a Shopify survey app focused on post-purchase attribution and customer polls. It offers:
Pre & Post-Purchase Surveys: Collect feedback before and after purchase to understand customer motivations and satisfaction. (gojiberry.app)
Product Quiz Builder: Create interactive quizzes to engage customers and gather insights. (gojiberry.app)
Customizable Surveys: Design surveys tailored to your brand's needs. (gojiberry.app)
Survey Link/QR Creation: Generate links or QR codes for easy survey distribution. (gojiberry.app)
Multilingual Support: Cater to a global audience with surveys in multiple languages. (gojiberry.app)
Pricing
Gojiberry offers several pricing tiers:
Free Plan: Up to 100 responses per month.
Starter Plan: $18 per month for up to 200 responses.
Growth Plan: $46 per month for up to 500 responses.
Plus Plan: $30 per month for unlimited responses. (gojiberry.app)
Ease of Setup and Use
Gojiberry provides an intuitive interface for creating and managing surveys. The product quiz builder and customizable survey options allow for engaging customer interactions. However, the free plan's response limit may be restrictive for growing businesses. (gojiberry.app)
Integrations
Gojiberry integrates with CRM platforms like HubSpot and Pipedrive, as well as offering API integrations for custom solutions. (gojiberry.app)
Customer Support and Documentation
Gojiberry offers chat and email support, with a dedicated account manager for higher-tier plans. Their documentation is accessible, providing guidance on survey creation and integration. (gojiberry.app)
Best-Fit Customer Profile
Gojiberry is suitable for Shopify Plus merchants looking for a survey tool with a focus on post-purchase attribution and customer polls, especially those interested in interactive product quizzes and customizable surveys.
Simplesat
Features
Simplesat is a customer feedback platform offering one-click CSAT, CES, and NPS surveys tailored for managed service providers (MSPs) and service teams. It provides:
One-Click Surveys: Easily deploy CSAT, CES, and NPS surveys to gather customer feedback.
Worth a Look: Zigpoll
If you're evaluating options for customer feedback platforms, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
