Grapevine Surveys and Hulk NPS Post Purchase Survey are Shopify apps designed to collect customer feedback post-purchase. Grapevine Surveys offers a comprehensive suite of survey types, including NPS, CSAT, and attribution surveys, while Hulk NPS Post Purchase Survey focuses primarily on NPS and customer satisfaction surveys.
Grapevine Surveys
Features
- Survey Types: Supports NPS, CSAT, attribution, and customer feedback surveys.
- Survey Channels: Offers post-purchase, on-site, email, embedded, POS, and standalone landing page surveys.
- Question Types: Includes single-choice, multiple-choice, open text, CSAT, and NPS questions.
- Integrations: Connects with platforms like Klaviyo, Shopify Flow, Google Sheets, and Judge.me.
- Multi-Language Support: Allows creation of surveys in different languages.
- Reporting: Provides detailed reporting and analytics.
Pricing
Offers a flat rate of $25 per month, including unlimited surveys and responses. No usage tiers or per-response fees. (grapevine-surveys.com)
Pros
- Comprehensive feature set with multiple survey types and channels.
- Flat-rate pricing simplifies budgeting.
- No usage-based pricing increases as store grows.
Cons
- May be more complex than necessary for stores seeking basic NPS surveys.
- Some integrations may require additional setup.
Best-Fit Customer Profile
Ideal for Shopify stores needing a versatile survey tool with a wide range of features and survey types.
Hulk NPS Post Purchase Survey
Features
- Survey Types: Primarily focuses on NPS and customer satisfaction surveys.
- Survey Channels: Integrates with Shopify's order status page and thank-you pages.
- Question Types: Supports NPS and CSAT questions.
- Integrations: Integrates with Shopify.
- Customization: Offers white-labeled forms and conditional logic.
- Analytics: Provides survey statistics and response exports.
Pricing
Offers a free plan for development stores and a Pro plan at $25 per month, including unlimited responses and additional features. (apps.shopify.com)
Pros
- Simple setup and integration with Shopify.
- Free plan available for testing.
- White-labeled forms enhance brand consistency.
Cons
- Limited survey types compared to competitors.
- Pricing scales quickly with increased response volume.
Best-Fit Customer Profile
Suitable for Shopify stores seeking a straightforward NPS and customer satisfaction survey tool with easy integration.
Side-by-Side Comparison
| Feature | Grapevine Surveys | Hulk NPS Post Purchase Survey |
|---|---|---|
| Survey Types | NPS, CSAT, Attribution, Customer Feedback | NPS, CSAT |
| Survey Channels | Post-purchase, On-site, Email, Embedded, POS, Standalone Landing Page | Order Status Page, Thank-You Pages |
| Question Types | Single-choice, Multiple-choice, Open Text, CSAT, NPS | NPS, CSAT |
| Integrations | Klaviyo, Shopify Flow, Google Sheets, Judge.me | Shopify |
| Multi-Language Support | Yes | No |
| Reporting | Detailed Reporting and Analytics | Survey Statistics, Response Exports |
| Pricing | $25/month, Unlimited Surveys and Responses | Free Plan for Development Stores; Pro Plan at $25/month |
Which to Choose
For Comprehensive Survey Needs: If your store requires a versatile survey tool with multiple survey types and channels, Grapevine Surveys is more suitable.
For Simple NPS Surveys: If you need a straightforward NPS and customer satisfaction survey tool with easy Shopify integration, Hulk NPS Post Purchase Survey is appropriate.
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look.
