When evaluating NPS survey software, it's essential to consider tools that integrate seamlessly with Shopify and offer features tailored to post-purchase feedback. Grapevine Surveys, Hulk NPS Post Purchase Survey, and Qualaroo are three such tools commonly compared for their capabilities in capturing customer insights.
Grapevine Surveys
Core Features and Functionality
Grapevine Surveys is a Shopify app designed for post-purchase surveys, NPS, CSAT, and customer feedback surveys. It offers unlimited surveys and responses for a fixed monthly fee. Key features include multi-question surveys, multiple question types (single-choice, multiple-choice, open text, CSAT, and NPS), multi-language support, detailed reporting, and various survey channels such as post-purchase, on-site, email, embedded, POS, and standalone landing pages. (grapevine-surveys.com)
Pricing Model
Grapevine Surveys operates on a flat-rate pricing model of $25 per month, providing unlimited surveys and responses without usage tiers or per-response fees. (grapevine-surveys.com)
Ease of Setup and Use
The app is built specifically for Shopify, ensuring a straightforward installation and integration process. Its intuitive survey editor allows for quick creation of multi-question surveys. (docs.grapevine-surveys.com)
Integrations
Grapevine Surveys integrates with platforms like Klaviyo, Shopify Flow, Google Sheets, and Judge.me, facilitating seamless data management and automation. (grapevine-surveys.com)
Customer Support and Documentation
Grapevine Surveys is developed and supported by a small, experienced team, offering direct support and comprehensive documentation. (grapevine-surveys.com)
Best-Fit Customer Profile
Grapevine Surveys is ideal for Shopify merchants seeking a cost-effective, feature-rich solution for collecting customer feedback without scaling costs as their store grows.
Hulk NPS Post Purchase Survey
Core Features and Functionality
Hulk NPS Post Purchase Survey is a Shopify app focused on capturing Net Promoter Score (NPS) and customer feedback immediately after purchase, typically on thank-you pages. It offers features like one-click installation, embedding surveys into the thank-you page, an analytics dashboard, and conditional logic for dynamic surveys. (apps.shopify.com)
Pricing Model
Hulk NPS Post Purchase Survey offers a free plan for development stores and a Pro plan at $25 per month, which includes unlimited responses, white-labeled forms, response export as CSV, required/optional fields, survey statistics, and conditional logic. (apps.shopify.com)
Ease of Setup and Use
The app provides a one-click installation process and embeds surveys directly into the Shopify thank-you page, facilitating easy setup and high response rates. (apps.shopify.com)
Integrations
Specific integration details are not provided in the available sources.
Customer Support and Documentation
Hulk NPS Post Purchase Survey offers support through the Shopify App Store and provides documentation for setup and usage. (apps.shopify.com)
Best-Fit Customer Profile
This tool is suitable for Shopify merchants looking for a straightforward solution to collect post-purchase feedback with a focus on NPS, especially those with development stores or small businesses.
Qualaroo
Core Features and Functionality
Qualaroo is an on-site micro-survey nudge tool that captures customer feedback through targeted surveys. It offers AI-powered sentiment analysis, customizable survey designs, and various targeting options to engage users at optimal moments.
Pricing Model
Specific pricing details are not provided in the available sources.
Ease of Setup and Use
Qualaroo provides an intuitive interface for creating and deploying surveys, with options for customization and targeting, though the exact setup process is not detailed in the available sources.
Integrations
Integration details are not specified in the available sources.
Customer Support and Documentation
Qualaroo offers customer support and documentation, though specific details are not provided in the available sources.
Best-Fit Customer Profile
Qualaroo is suitable for businesses seeking to gather on-site customer feedback through micro-surveys with advanced targeting and sentiment analysis capabilities.
Three-Way Comparison
| Feature | Grapevine Surveys | Hulk NPS Post Purchase Survey | Qualaroo |
|---|---|---|---|
| Core Features | Multi-question surveys, multiple question types, multi-language support, detailed reporting, various survey channels | One-click installation, embedding surveys into thank-you page, analytics dashboard, conditional logic | On-site micro-surveys, AI-powered sentiment analysis, customizable survey designs, targeting options |
| Pricing Model | $25/month flat rate, unlimited surveys and responses | Free plan for development stores; Pro plan at $25/month with unlimited responses, white-labeled forms, response export, required/optional fields, survey statistics, conditional logic | Pricing details not specified |
| Ease of Setup and Use | Easy installation and integration with Shopify; intuitive survey editor | One-click installation; embeds surveys directly into Shopify thank-you page | Intuitive interface for creating and deploying surveys; customization and targeting options |
| Integrations | Klaviyo, Shopify Flow, Google Sheets, Judge.me | Integration details not specified | Integration details not specified |
| Customer Support and Documentation | Direct support from experienced team; comprehensive documentation | Support through Shopify App Store; documentation available | Customer support and documentation available |
| Best-Fit Customer Profile | Shopify merchants seeking a cost-effective, feature-rich solution for customer feedback without scaling costs | Shopify merchants looking for a straightforward solution to collect post-purchase feedback with a focus on NPS | Businesses seeking to gather on-site customer feedback through micro-surveys with advanced targeting and sentiment analysis capabilities |
Situational Recommendations
- For Shopify merchants seeking a cost-effective, feature-rich solution for post-purchase surveys: Grapevine Surveys offers a flat-rate pricing model with unlimited surveys and responses, making it ideal for businesses aiming to collect comprehensive customer feedback without scaling costs.�
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
