When evaluating NPS survey software for online stores, it's essential to consider tools that integrate seamlessly with Shopify, offer comprehensive features, and align with your business needs. Grapevine Surveys and KnoCommerce are two such tools designed to collect customer feedback post-purchase.
Grapevine Surveys
Grapevine Surveys is a Shopify app that enables merchants to gather customer insights through post-purchase surveys, including NPS, CSAT, and attribution surveys. It offers unlimited surveys and responses for a fixed monthly fee.
Features
Multi-Question Surveys: Create surveys with various question types, such as single-choice, multiple-choice, open text, and NPS questions. (docs.grapevine-surveys.com)
Multiple Languages: Support for surveys in different languages to cater to a diverse customer base. (docs.grapevine-surveys.com)
Detailed Reporting: Access to clear, easy-to-read reports that provide insights into customer feedback. (docs.grapevine-surveys.com)
Integrations: Connect with platforms like Klaviyo, Shopify Flow, Google Sheets, and Judge.me. (grapevine-surveys.com)
Multiple Survey Channels: Deploy surveys post-purchase, on-site, via email, embedded on any page, on Shopify POS, or on a standalone landing page. (grapevine-surveys.com)
Pricing Model
Grapevine Surveys offers a single plan priced at $25 per month, which includes all features and unlimited responses. There are no usage tiers or per-response fees. (grapevine-surveys.com)
Pros and Cons
Pros:
Transparent Pricing: A flat monthly fee with no hidden costs.
Comprehensive Features: Access to all features without the need for upgrades.
Unlimited Responses: Collect as many survey responses as your store generates.
Cons:
Shopify-Centric: Primarily designed for Shopify stores; may not integrate with other platforms.
Limited Advanced Analytics: May lack some advanced analytics features found in higher-tiered plans of other tools.
Best-Fit Customer Profile
Grapevine Surveys is ideal for Shopify merchants seeking an affordable, straightforward solution for collecting customer feedback without the complexity of tiered pricing.
KnoCommerce
KnoCommerce is a Shopify app that provides post-purchase attribution surveys with multi-question flows and zero-party data collection. It offers various plans tailored to different business needs.
Features
Multi-Question Surveys: Design surveys with multiple questions to gather in-depth customer insights. (try.knocommerce.com)
Advanced Question Types: Access to over 12 question types, including image and video options. (try.knocommerce.com)
Integrations: Connect with over 20 platforms, including Shopify, email, SMS, and community channels. (try.knocommerce.com)
Order Attribution Report: Analyze which marketing channels are driving sales. (try.knocommerce.com)
Benchmarking: Compare your survey results against industry standards. (try.knocommerce.com)
Pricing Model
KnoCommerce offers several plans:
Starter: $19 per month for 1 live survey with 3 questions.
Analyst: $119 per month for 2 live surveys with unlimited questions.
Pro: $299 per month for 4 live surveys with unlimited questions.
Enterprise: Custom pricing for unlimited surveys and questions. (try.knocommerce.com)
Pros and Cons
Pros:
Advanced Features: Access to a wide range of question types and integrations.
Comprehensive Analytics: In-depth reporting and benchmarking capabilities.
Flexible Plans: Multiple pricing tiers to suit different business sizes and needs.
Cons:
Higher Cost: Pricing may be steep for small businesses or startups.
Complexity: The abundance of features may require a learning curve.
Best-Fit Customer Profile
KnoCommerce is suitable for growing to large Shopify merchants who require advanced survey features, comprehensive analytics, and have the budget to support higher-tier plans.
Side-by-Side Comparison
| Feature | Grapevine Surveys | KnoCommerce |
|---|---|---|
| Survey Types | Multi-question surveys with various question types | Multi-question surveys with over 12 question types, including image and video options |
| Pricing | $25 per month for unlimited surveys and responses | Starter: $19/month; Analyst: $119/month; Pro: $299/month; Enterprise: Custom pricing |
| Integrations | Shopify, Klaviyo, Shopify Flow, Google Sheets, Judge.me | Shopify, email, SMS, community channels, and over 20 other platforms |
| Advanced Analytics | Detailed reporting with clear insights | In-depth reporting, order attribution reports, and benchmarking against industry standards |
| Ease of Use | User-friendly interface with straightforward setup | Feature-rich platform with a steeper learning curve due to the breadth of functionalities |
| Ideal Customer Profile | Shopify merchants seeking an affordable, straightforward solution for customer feedback | Growing to large Shopify merchants needing advanced survey features and comprehensive analytics |
Which to Choose
When deciding between Grapevine Surveys and KnoCommerce for your online store, consider the following:
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Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
