When evaluating Shopify survey apps, it's essential to consider tools that align with your business needs. Grapevine Surveys, KnoCommerce, and Asklayer are three prominent options, each offering unique features and pricing structures.
Grapevine Surveys
Features:
Multi-Question Surveys: Create surveys with various question types, including single-choice, multiple-choice, open text, and NPS. (docs.grapevine-surveys.com)
Unlimited Surveys and Responses: No caps on the number of surveys or responses, regardless of your store's growth. (grapevine-surveys.com)
Integrations: Connects with platforms like Klaviyo, Shopify Flow, Google Sheets, and Judge.me. (grapevine-surveys.com)
Pricing:
- Flat Rate: $25 per month for all features, including unlimited surveys and responses. (grapevine-surveys.com)
Pros:
Predictable Costs: Fixed monthly fee without usage-based pricing.
Comprehensive Features: Access to all features without tiered pricing.
Cons:
- Limited Advanced Analytics: May lack in-depth analytics compared to competitors.
Best Fit:
Ideal for merchants seeking a straightforward, cost-effective solution for post-purchase surveys without complex analytics requirements.
KnoCommerce
Features:
Post-Purchase Attribution Surveys: Understand which marketing channels drive sales.
Advanced Question Types: Offers over 12 question types, including image and video options. (try.knocommerce.com)
Integrations: Supports over 20 integrations, including Shopify, email, SMS, and community platforms. (try.knocommerce.com)
Pricing:
Starter Plan: $19 per month for 1 live survey with 3 questions.
Analyst Plan: $119 per month for 2 live surveys with unlimited questions.
Pro Plan: $299 per month for 4 live surveys with unlimited questions.
Enterprise Plan: $499+ per month for unlimited surveys and questions. (try.knocommerce.com)
Pros:
Advanced Features: Offers a wide range of question types and integrations.
Scalable Plans: Pricing scales with business needs.
Cons:
- Higher Costs: Pricing may be steep for small businesses.
Best Fit:
Suitable for growing brands needing deeper insights and advanced integrations.
Asklayer
Features:
Micro-Surveys: Collect feedback at multiple touchpoints, including post-purchase and on-site.
Zero-Party Data Collection: Gather data directly from customers to enhance personalization.
Integrations: Integrates with Shopify and other platforms.
Pricing:
- Tiered Plans: Offers various plans based on features and usage.
Pros:
Flexible Survey Options: Supports various survey types and touchpoints.
Data Privacy Focus: Emphasizes zero-party data collection.
Cons:
- Pricing Transparency: Specific pricing details may require direct inquiry.
Best Fit:
Ideal for businesses focusing on personalized customer experiences through diverse feedback channels.
Three-Way Comparison
| Feature | Grapevine Surveys | KnoCommerce | Asklayer |
|---|---|---|---|
| Survey Types | Multi-question surveys with various question types | Advanced question types, including image and video options | Micro-surveys at multiple touchpoints |
| Pricing | $25/month for unlimited surveys and responses | $19 to $499+/month, depending on plan and features | Tiered pricing based on features and usage |
| Integrations | Klaviyo, Shopify Flow, Google Sheets, Judge.me | Over 20 integrations, including Shopify, email, SMS, and community platforms | Shopify and other platforms |
| Data Collection | Post-purchase surveys, NPS, CSAT, attribution surveys | Post-purchase attribution surveys | Zero-party data collection |
| Best Fit | Merchants seeking a cost-effective, straightforward survey solution | Growing brands needing advanced features and integrations | Businesses focusing on personalized customer experiences through diverse feedback channels |
Situational Recommendations
For Cost-Effective, Unlimited Surveys: If you're a merchant seeking a straightforward, cost-effective solution for post-purchase surveys without complex analytics requirements, Grapevine Surveys offers a flat $25/month plan with unlimited surveys and responses.
For Advanced Features and Integrations: If you're a growing brand needing deeper insights and advanced integrations, KnoCommerce provides scalable plans with a wide range of question types and over 20 integrations, starting at $19/month.
For Personalized Customer Experiences: If you're focusing on personalized customer experiences through diverse feedback channels, Asklayer offers micro-surveys at multiple touchpoints, emphasizing zero-party data collection.
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look. Zigpoll offers post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
