When evaluating NPS survey software, it's essential to consider tools that cater specifically to e-commerce platforms like Shopify. Grapevine Surveys, KnoCommerce, and Delighted are three such tools that offer unique features tailored for online retailers.
Grapevine Surveys
Core Features and Functionality
- Post-Purchase Surveys: Collect feedback immediately after checkout to understand customer satisfaction and attribution.
- Multi-Channel Surveys: Deploy surveys via post-purchase pages, email, on-site prompts, and Shopify POS.
- Multi-Language Support: Create surveys in different languages to cater to a diverse customer base.
- Question Variety: Utilize single-choice, multiple-choice, open-text, CSAT, and NPS questions.
- Integrations: Connect with platforms like Klaviyo, Shopify Flow, Google Sheets, and Judge.me.
Pricing Model
Grapevine Surveys offers a single plan priced at $25 per month, which includes unlimited surveys and responses without usage tiers or per-response fees. (grapevine-surveys.com)
Ease of Setup and Use
The app is designed for easy installation and setup within the Shopify ecosystem, with a user-friendly interface for survey creation and deployment.
Integrations
Grapevine Surveys integrates with Shopify and other platforms like Klaviyo, Shopify Flow, Google Sheets, and Judge.me, facilitating seamless data flow and automation.
Customer Support and Documentation
Grapevine provides comprehensive documentation and responsive customer support to assist users in maximizing the app's potential.
Best-Fit Customer Profile
Ideal for Shopify merchants seeking an affordable, straightforward solution for collecting post-purchase feedback and customer insights.
KnoCommerce
Core Features and Functionality
- Post-Purchase Attribution Surveys: Understand which marketing channels drive sales by asking customers how they found your store.
- Multi-Question Flows: Create surveys with up to 999 questions per survey to gather in-depth insights.
- Zero-Party Data Collection: Collect data directly from customers to enhance personalization and targeting.
- Conditional Logic: Use conditional logic to tailor survey questions based on previous answers.
- Integrations: Connect with platforms like Klaviyo, Shopify, and other marketing tools.
Pricing Model
KnoCommerce offers tiered pricing:
- Starter Plan: $19 per month, includes 1 survey with up to 3 questions, unlimited responses, and basic features.
- Analyst Plan: $119 per month, includes 2 surveys with up to 999 questions each, 12 question types, and additional features.
- Pro Plan: $299 per month, includes 4 surveys with up to 999 questions each, unlimited audiences, and advanced features.
A 7-day free trial is available for all plans. (knocommerce.com)
Ease of Setup and Use
KnoCommerce provides a user-friendly interface with customizable templates, allowing for quick survey creation and deployment.
Integrations
Integrates with Shopify and other platforms like Klaviyo, enabling seamless data synchronization and marketing automation.
Customer Support and Documentation
Offers comprehensive support through email and chat, along with onboarding, training, and demos by appointment. (knocommerce.com)
Best-Fit Customer Profile
Suitable for Shopify merchants with significant marketing budgets who require advanced survey capabilities and in-depth customer insights.
Delighted
Core Features and Functionality
- NPS, CSAT, and CES Surveys: Measure customer satisfaction and loyalty across various touchpoints.
- Email and SMS Surveys: Deploy surveys via email and SMS to reach customers effectively.
- Real-Time Reporting: Access real-time analytics to monitor customer sentiment.
- Integrations: Connect with platforms like Shopify, Salesforce, and other CRM tools.
Pricing Model
Delighted offers tiered pricing:
- Free Plan: Includes basic features with limited responses.
- Plus Plan: Priced at $199 per month, includes advanced features and higher response limits.
- Pro Plan: Priced at $399 per month, includes all features and unlimited responses.
A 14-day free trial is available for the Plus and Pro plans.
Ease of Setup and Use
Delighted offers a simple setup process with customizable survey templates, making it easy to deploy surveys across channels.
Integrations
Integrates with Shopify and other platforms like Salesforce, facilitating seamless data flow and customer relationship management.
Customer Support and Documentation
Provides extensive documentation and responsive customer support to assist users in leveraging the platform effectively.
Best-Fit Customer Profile
Ideal for Shopify merchants seeking a straightforward solution for measuring customer satisfaction and loyalty through NPS, CSAT, and CES surveys.
Three-Way Comparison
| Feature | Grapevine Surveys | KnoCommerce | Delighted |
|---|---|---|---|
| Survey Types | Post-Purchase, NPS, CSAT, Attribution Surveys | Post-Purchase Attribution Surveys, Multi-Question Flows, Zero-Party Data Collection | NPS, CSAT, CES Surveys via Email and SMS |
| Pricing | $25/month for unlimited surveys and responses | Starter: $19/month; Analyst: $119/month; Pro: $299/month | Free Plan; Plus: $199/month; Pro: $399/month |
| Integrations | Shopify, Klaviyo, Shopify Flow, Google Sheets, Judge.me |
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
