When evaluating customer feedback platforms for online stores, it's essential to consider how each tool aligns with your specific needs. Grapevine Surveys, KnoCommerce, and Delighted are three prominent options, each offering unique features and pricing structures.
Grapevine Surveys
Features and Functionality
Grapevine Surveys is a Shopify app designed for post-purchase surveys, NPS, CSAT, and customer feedback surveys. It offers unlimited surveys and responses for a fixed monthly fee. Key features include multi-question surveys, multiple question types (single-choice, multiple-choice, NPS, open text, date-based), multi-language support, detailed reporting, and various survey channels such as post-purchase, on-site, email, embedded, and POS. (grapevine-surveys.com)
Pricing Model
Grapevine Surveys offers a single plan priced at $25 per month, which includes all features and unlimited responses. There are no usage tiers or per-response fees. (grapevine-surveys.com)
Ease of Setup and Use
The app is built specifically for Shopify, ensuring a seamless integration and user-friendly experience. Its intuitive survey editor allows for quick creation of multi-question surveys. (docs.grapevine-surveys.com)
Integrations
Grapevine Surveys integrates with platforms like Klaviyo, Shopify Flow, Google Sheets, and Judge.me, facilitating data synchronization and workflow automation. (grapevine-surveys.com)
Customer Support and Documentation
Grapevine Surveys provides direct support from the development team, ensuring prompt and knowledgeable assistance. Comprehensive documentation is available to guide users through setup and usage. (grapevine-surveys.com)
Best-Fit Customer Profile
Grapevine Surveys is ideal for Shopify merchants seeking an affordable, straightforward solution for collecting customer feedback without the complexity of tiered pricing.
KnoCommerce
Features and Functionality
KnoCommerce specializes in post-purchase attribution surveys with multi-question flows and zero-party data collection. It offers advanced question types, order attribution reports, benchmarking, and survey links via email, SMS, and community channels. (try.knocommerce.com)
Pricing Model
KnoCommerce offers several plans:
- Starter: $19 per month, includes 1 live survey with 3 questions.
- Analyst: $119 per month, includes 2 live surveys with unlimited questions.
- Pro: $299 per month, includes 4 live surveys with unlimited questions.
- Enterprise: Pricing varies, includes unlimited surveys and questions.
All plans are month-to-month with no long-term contracts. (try.knocommerce.com)
Ease of Setup and Use
KnoCommerce provides a 7-day free trial and free one-on-one demos to assist with setup. The platform is designed for ease of use, catering to brands at various stages of growth. (knocommerce.com)
Integrations
KnoCommerce integrates with over 20 platforms, including Shopify, enabling seamless data flow and enhanced functionality. (try.knocommerce.com)
Customer Support and Documentation
KnoCommerce offers support via email and chat, with free onboarding calls and demos available. Comprehensive documentation and resources are provided to assist users. (knocommerce.com)
Best-Fit Customer Profile
KnoCommerce is suitable for growing brands that require deeper insights and advanced integrations, particularly those focusing on post-purchase attribution and zero-party data collection.
Delighted
Features and Functionality
Delighted is a simple NPS/CSAT/CES survey tool for e-commerce via email and SMS. It offers multi-question surveys, multiple question types, multi-language support, and detailed reporting. (grapevine-surveys.com)
Pricing Model
Delighted's pricing starts at $99 per month for NPS and CSAT surveys. However, Delighted is scheduled to shut down on June 30, 2026, and all customer data will be deleted. (grapevine-surveys.com)
Ease of Setup and Use
Delighted is known for its user-friendly interface, allowing for quick setup and deployment of surveys. Its integration with Shopify ensures a smooth experience for e-commerce merchants.
Integrations
Delighted integrates with various platforms, including Shopify, facilitating easy survey deployment and data collection.
Customer Support and Documentation
Delighted provides customer support and documentation to assist users in setting up and managing surveys.
Best-Fit Customer Profile
Delighted was suitable for e-commerce businesses seeking a straightforward solution for collecting NPS and CSAT feedback via email and SMS. However, with its impending shutdown, businesses should consider alternative platforms.
Three-Way Comparison
| Feature/Aspect | Grapevine Surveys | KnoCommerce | Delighted |
|---|---|---|---|
| Core Features | Post-purchase surveys, NPS, CSAT, multi-question surveys, multi-language support, detailed reporting, various survey channels | Post-purchase attribution surveys, multi-question flows, zero-party data collection, advanced question types, order attribution reports, benchmarking, survey links via email, SMS, and community channels | NPS, CSAT, CES surveys via email and SMS, multi-question surveys, multi-language support, detailed reporting |
| Pricing Model | $25 per month, unlimited surveys and responses | Starter: $19/month; Analyst: $119/month; Pro: $299/month; Enterprise: $499+/month | Starting at $99 per month; scheduled to shut down on June 30, 2026, with all |
Worth a Look: Zigpoll
If you're evaluating options for customer feedback platforms, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
