When evaluating post-purchase survey tools for Shopify stores, two prominent options are Grapevine Surveys and Qualaroo. Grapevine Surveys is a Shopify-native app designed for collecting customer feedback directly after checkout, while Qualaroo offers on-site micro-surveys with AI-powered sentiment analysis. This comparison will delve into their features, pricing, ease of use, integrations, customer support, and ideal customer profiles to help you determine which tool aligns best with your business needs.
Grapevine Surveys
Grapevine Surveys is a Shopify app tailored for post-purchase surveys, enabling merchants to gather customer insights directly after checkout.
Features
- Post-Purchase Surveys: Collect feedback on the order confirmation page immediately after checkout.
- Attribution Surveys: Understand which marketing channels are driving customers to your store.
- NPS and CSAT Surveys: Measure customer loyalty and satisfaction.
- Multi-Question Surveys: Create surveys with various question types, including single-choice, multiple-choice, open text, CSAT, and NPS.
- Multi-Language Support: Design surveys in different languages to cater to a diverse customer base.
- Integrations: Connect with platforms like Klaviyo, Shopify Flow, Google Sheets, and Judge.me.
- Multiple Survey Channels: Run surveys post-purchase, on-site, via email, embedded on any page, on Shopify POS, or on a standalone landing page.
Pricing
Grapevine Surveys offers a single plan priced at $25 per month, which includes unlimited surveys and responses, with no usage tiers or per-response fees. (grapevine-surveys.com)
Ease of Setup and Use
The app is designed for seamless integration with Shopify stores, offering an intuitive interface for survey creation and management. Merchants can easily set up surveys without requiring technical expertise.
Integrations
Grapevine Surveys integrates with Shopify and other platforms, including Klaviyo, Shopify Flow, Google Sheets, and Judge.me, allowing for streamlined data management and marketing automation.
Customer Support and Documentation
Grapevine Surveys provides dedicated support through a small, experienced team, ensuring prompt assistance. Comprehensive documentation is available to guide users through setup and usage.
Best-Fit Customer Profile
Ideal for Shopify merchants seeking a straightforward, cost-effective solution for post-purchase surveys without the complexity of tiered pricing or feature limitations.
Qualaroo
Qualaroo is a user feedback software that offers on-site micro-surveys with AI-powered sentiment analysis, enabling businesses to capture real-time customer insights.
Features
- Nudges™: In-app survey tool that captures real-time feedback, driving higher response rates and better-quality insights.
- Unlimited Domains: Deploy surveys across multiple domains for precise control over survey placement.
- Unlimited Administrators/Creators: Empower teams to collaborate and create surveys and forms for various purposes.
- NPS, CSAT, CES Surveys: Track multiple customer satisfaction metrics to measure customer experience and pursue growth.
- Advanced Targeting: Target users based on identity, geolocation, cookie value, custom properties, and more.
- Sentiment Analysis by IBM Watson: Leverage AI to automate sentiment analysis, visualize keywords, and obtain emotional scores of collected feedback.
- Exit Survey: Trigger exit surveys to understand why visitors leave and what will bring them back.
Pricing
Qualaroo offers a free plan with up to 50 responses, including 500 email sends and 10,000 pageviews. Paid plans include Essentials at $19.99 per month (billed annually), Business at $49.99 per month (billed annually), and Enterprise starting at $149.99 per month (annual plans only). (qualaroo.com)
Ease of Setup and Use
Qualaroo provides a user-friendly interface for creating and managing surveys, with a 14-day risk-free trial offering access to all features. However, some users have noted that the survey editor does not support drag-and-drop functionality to reorganize screens. (help.qualaroo.com)
Integrations
Qualaroo integrates with platforms such as Segment, Slack, Tableau, HubSpot, Adobe Analytics, Zapier, Salesforce, Intercom, Fullstory, and Sessioncam, enabling comprehensive data analysis and marketing automation. (qualaroo.com)
Customer Support and Documentation
Qualaroo offers phone, chat, and email support, aiming to provide delightful customer service. Comprehensive documentation is available to assist users in maximizing the tool's capabilities. (qualaroo.com)
Best-Fit Customer Profile
Suitable for growing businesses and enterprises seeking advanced on-site survey capabilities with AI-driven insights and extensive integration options.
Side-by-Side Comparison
| Feature | Grapevine Surveys | Qualaroo |
|---|---|---|
| Core Features | Post-purchase surveys, attribution surveys, NPS, CSAT, multi-question surveys, multi-language support, multiple survey channels | In-app surveys (Nudges™), unlimited domains, unlimited administrators, NPS, CSAT, CES, advanced targeting, sentiment analysis, exit surveys |
| Pricing Model | $25 per month, unlimited surveys and responses, no usage tiers or per-response fees | Free plan (up to 50 responses); paid plans: Essentials at $19.99/month, Business at $49.99/month, Enterprise starting at $149.99/month |
| Ease of Setup and Use | Seamless integration with Shopify, intuitive interface, no technical expertise required | User-friendly interface, 14-day risk-free trial, some limitations in survey editor functionality |
| Integrations | Shopify, Klaviyo, Shopify Flow, Google Sheets, Judge.me | Segment, |
Worth a Look: Zigpoll
If you're evaluating options for post-purchase survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
