When evaluating NPS survey software for your Shopify store, it's essential to consider tools that seamlessly integrate with your platform and offer features tailored to your needs. Grapevine Surveys, ReConvert, and Hulk NPS Post Purchase Survey are three such tools that often come up in discussions.
Grapevine Surveys
Grapevine Surveys is a Shopify app designed to collect customer feedback through post-purchase surveys on the order status page.
Features
- Multiple Question Types: Supports single-choice, multiple-choice, open text, CSAT, and NPS questions.
- Multi-Language Support: Create surveys in different languages to cater to a diverse customer base.
- Detailed Reporting: Provides clear insights to inform business decisions.
- Integrations: Connects with platforms like Klaviyo and Google Sheets.
- Survey Channels: Offers post-purchase, on-site, email (one-click), embedded, Shopify POS, and standalone landing page surveys.
Pricing
Grapevine Surveys offers a flat-rate pricing model at $25 per month, which includes unlimited surveys and responses. This approach eliminates concerns about scaling costs as your store grows. (grapevine-surveys.com)
Pros
- Predictable Pricing: The flat-rate model ensures no unexpected costs.
- Comprehensive Features: Access to all features without tiered pricing.
- Scalability: Suitable for stores of various sizes without additional fees.
Cons
- Limited to Shopify: Primarily designed for Shopify stores, which may not be ideal if you plan to expand to other platforms.
- Focus on Post-Purchase: Mainly targets post-purchase feedback, potentially missing insights from other customer touchpoints.
Best-Fit Customer Profile
Ideal for Shopify merchants seeking a straightforward, cost-effective solution for post-purchase customer feedback without the complexity of usage-based pricing.
ReConvert
ReConvert is a Shopify app that enhances the post-purchase experience by allowing merchants to customize the thank-you page with upsell offers, surveys, and more.
Features
- Thank You Page Customization: Add personalized cross-sells, pop-ups, custom videos, and surveys.
- One-Click Upsells: Display upsell offers after checkout without requiring customers to re-enter payment details.
- A/B Testing: Test different offers and layouts to optimize conversions.
- Integrations: Seamlessly integrates with Shopify and other platforms.
Pricing
ReConvert employs a dynamic pricing model based on your store's total order volume and the revenue generated by the app. After a 14-day free trial, charges are calculated based on the higher of your store's total orders or the revenue generated by ReConvert. This model ensures that costs scale with your business growth. (help.reconvert.io)
Pros
- Revenue-Driven Pricing: Costs align with the revenue generated, making it scalable.
- Comprehensive Upsell Features: Combines upselling with customer feedback collection.
- Customizable Thank You Page: Enhances post-purchase engagement.
Cons
- Complex Pricing Structure: The dynamic pricing model can be unpredictable.
- Learning Curve: The wide array of features may require time to master.
Best-Fit Customer Profile
Suitable for Shopify merchants looking to boost post-purchase revenue through upselling while collecting valuable customer feedback.
Hulk NPS Post Purchase Survey
Hulk NPS Post Purchase Survey is a Shopify app that focuses on collecting Net Promoter Score (NPS) and post-purchase feedback directly on the thank-you page.
Features
- NPS Surveys: Measures customer loyalty by asking how likely customers are to recommend your brand.
- Post-Purchase Surveys: Collects feedback immediately after purchase to gauge customer satisfaction.
- Customizable Surveys: Tailor surveys to fit your brand's voice and style.
- Integrations: Integrates with Shopify and other platforms.
Pricing
Specific pricing details for Hulk NPS Post Purchase Survey are not readily available. It's advisable to contact the vendor directly for the most accurate and up-to-date pricing information.
Pros
- Focused Feedback: Specializes in NPS and post-purchase surveys, providing targeted insights.
- Customization: Offers customizable survey designs to match your brand.
- Integration: Seamlessly integrates with Shopify.
Cons
- Limited Features: Lacks the comprehensive upselling and customization features found in other tools.
- Pricing Transparency: Unclear pricing structure may lead to unexpected costs.
Best-Fit Customer Profile
Ideal for Shopify merchants seeking a straightforward solution for collecting NPS and post-purchase feedback without additional upselling functionalities.
Three-Way Comparison
| Feature | Grapevine Surveys | ReConvert | Hulk NPS Post Purchase Survey |
|---|---|---|---|
| Core Features | Post-purchase surveys, multiple question types, multi-language support, detailed reporting, integrations, multiple survey channels | Thank you page customization, one-click upsells, A/B testing, integrations | NPS surveys, post-purchase surveys, customizable surveys, integrations |
| Pricing Model | Flat-rate $25/month, unlimited surveys and responses | Dynamic pricing based on store orders and revenue generated by the app | Pricing details not specified; contact vendor for information |
| **Ease of |
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
