When evaluating survey applications for Shopify, two notable options are Grapevine Surveys and Retently. Grapevine Surveys is a post-purchase survey app designed to collect feedback directly from customers on the order status page. Retently, on the other hand, is a customer experience management platform that offers NPS, CSAT, and CES surveys tailored for e-commerce businesses.
Grapevine Surveys
Features
- Post-Purchase Surveys: Collect feedback immediately after checkout on the order confirmation page.
- Multiple Question Types: Utilize single-choice, multiple-choice, open text, CSAT, and NPS questions.
- Multi-Language Support: Create surveys in different languages to cater to a diverse customer base.
- Detailed Reporting: Access easy-to-read reports for actionable insights.
- Integrations: Connect with platforms like Klaviyo, Google Sheets, and Shopify Flow.
- Multiple Survey Channels: Run surveys post-purchase, on-site, via email, embedded on any page, on Shopify POS, or on a standalone landing page.
Pricing Model
Grapevine Surveys offers a single plan priced at $25 per month, which includes unlimited surveys and responses, with no usage tiers or per-response fees. (grapevine-surveys.com)
Pros
- Transparent Pricing: Flat monthly fee with no hidden costs.
- Comprehensive Features: All features are available from the start without the need for upgrades.
- Unlimited Usage: No caps on the number of surveys or responses.
Cons
- Shopify-Centric: Primarily designed for Shopify users, which may limit integration options with other platforms.
- Limited Advanced Analytics: May lack some advanced analytics features found in other platforms.
Best-Fit Customer Profile
Ideal for Shopify merchants seeking a straightforward, cost-effective solution to gather post-purchase feedback directly from customers.
Retently
Features
- Survey Types: Offers NPS, CSAT, and CES surveys.
- Multi-Channel Surveys: Conduct surveys via email, web pop-ups, kiosks, and in-app.
- Customizable Branding: Personalize surveys with custom branding.
- Advanced Reporting: Provides trend analysis, benchmarking, and AI-powered feedback classification.
- Integrations: Supports platforms like Shopify, Salesforce, HubSpot, and more.
- Automation: Automates recurring surveys, reminders, and follow-ups.
Pricing Model
Retently offers tiered pricing:
- Ecommerce Basic: $49 per month, includes 1,000 surveys per month, 10 campaigns, and 1 user seat.
- Ecommerce Pro: $299 per month, includes 20,000 surveys per month, 10 campaigns, and 10 user seats.
- Enterprise: Starting from $599 per month, includes 10,000 surveys per month, 10 campaigns, and 10 user seats. (retently.com)
Pros
- Comprehensive Survey Options: Supports multiple survey types suitable for various customer experience metrics.
- Advanced Analytics: Offers in-depth reporting and AI-powered insights.
- Multi-Channel Distribution: Ability to deploy surveys across various channels.
Cons
- Higher Cost: Pricing may be prohibitive for small businesses or those with limited budgets.
- Complexity: The breadth of features may require a learning curve for new users.
Best-Fit Customer Profile
Suitable for e-commerce businesses seeking a comprehensive customer experience management platform with advanced analytics and multi-channel survey capabilities.
Side-by-Side Comparison
| Feature | Grapevine Surveys | Retently |
|---|---|---|
| Survey Types | Post-purchase surveys | NPS, CSAT, CES surveys |
| Multi-Channel Surveys | Post-purchase, on-site, email, embedded, Shopify POS, standalone landing page | Email, web pop-ups, kiosks, in-app |
| Integrations | Shopify, Klaviyo, Google Sheets, Shopify Flow | Shopify, Salesforce, HubSpot, and more |
| Pricing | $25 per month, unlimited surveys and responses | Starting at $49 per month, with tiered plans based on survey volume and features |
| Advanced Analytics | Detailed reporting | Advanced reporting, trend analysis, AI-powered feedback classification |
| Ease of Use | User-friendly, designed for Shopify users | Comprehensive features may require a learning curve |
| Best-Fit Customer Profile | Shopify merchants seeking a straightforward, cost-effective solution | E-commerce businesses needing a comprehensive customer experience management platform |
Which to Choose
When deciding between Grapevine Surveys and Retently, consider the following:
For Shopify Merchants Seeking Simplicity and Cost-Effectiveness: Grapevine Surveys offers a straightforward, affordable solution tailored for Shopify users, focusing on post-purchase feedback collection.
For E-Commerce Businesses Requiring Comprehensive Customer Experience Management: Retently provides a robust platform with advanced analytics and multi-channel survey capabilities, suitable for businesses aiming to gather diverse customer insights across various touchpoints.
Your choice should align with your business needs, budget, and the specific customer experience insights you aim to gather.
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look.
