Grapevine Surveys and Retently are platforms designed to collect zero-party data from retail businesses. Grapevine Surveys focuses on post-purchase feedback through Shopify, while Retently offers a broader range of customer experience surveys, including NPS, CSAT, and CES, suitable for various ecommerce platforms.
Grapevine Surveys
Features
Grapevine Surveys provides post-purchase surveys, NPS, CSAT, and attribution surveys tailored for Shopify stores. It supports multi-question surveys with various question types, including single-choice, multiple-choice, open text, CSAT, and NPS. The platform offers multi-language surveys, detailed reporting, and integrates with tools like Klaviyo and Google Sheets. Surveys can be deployed post-purchase, on-site, via email, embedded on any page, on Shopify POS, or on a standalone landing page. (docs.grapevine-surveys.com)
Pricing
Grapevine Surveys offers a single plan at $25 per month, providing unlimited surveys and responses without usage tiers or per-response fees. (grapevine-surveys.com)
Pros and Cons
Pros:
- Fixed pricing with no usage-based increases.
- Comprehensive feature set included in the base plan.
- Designed specifically for Shopify, ensuring seamless integration.
Cons:
- Limited to Shopify; not suitable for businesses on other platforms.
- Lacks advanced analytics and AI-powered feedback classification found in some competitors.
Best-Fit Customer Profile
Ideal for Shopify-based retail businesses seeking an affordable, straightforward solution for collecting post-purchase feedback and customer insights.
Retently
Features
Retently offers NPS, CSAT, and CES surveys with multi-channel distribution, including email, web pop-ups, and in-app surveys. It provides survey branding and personalization, advanced reporting, AI-powered feedback classification, and integrates with platforms like Shopify, Salesforce, and HubSpot. The platform supports automated recurring surveys, survey reminders, and notifications via email, Slack, and Teams. (retently.com)
Pricing
Retently offers tiered pricing:
- Ecommerce Basic: $49 per month for up to 1,000 surveys.
- Ecommerce Pro: $299 per month for up to 20,000 surveys.
- Enterprise: Starting from $599 per month for 10,000 surveys, with custom integrations and dedicated support. (retently.com)
Pros and Cons
Pros:
- Comprehensive survey types and distribution channels.
- Advanced analytics and AI-powered feedback classification.
- Integrates with multiple platforms beyond Shopify.
Cons:
- Higher starting price compared to some competitors.
- Pricing may be excessive for small businesses with limited survey needs.
Best-Fit Customer Profile
Suitable for medium to large retail businesses requiring a versatile and scalable customer experience management solution across multiple platforms.
Side-by-Side Comparison
| Feature | Grapevine Surveys | Retently |
|---|---|---|
| Survey Types | Post-purchase, NPS, CSAT, Attribution | NPS, CSAT, CES, Multi-channel surveys |
| Pricing | $25/month, unlimited surveys and responses | Ecommerce Basic: $49/month; Ecommerce Pro: $299/month; Enterprise: from $599/month |
| Integrations | Shopify, Klaviyo, Google Sheets | Shopify, Salesforce, HubSpot, and more |
| Ease of Use | User-friendly, designed for Shopify merchants | Intuitive interface, but may require onboarding for advanced features |
| Customer Support | Direct support from the development team | Email support for Basic; live chat and Zoom support for Pro and Enterprise |
| Best-Fit Customer Profile | Shopify-based retail businesses seeking an affordable, straightforward solution | Medium to large retail businesses needing a versatile, scalable customer experience tool |
Which to Choose
Grapevine Surveys: Choose this if you're a Shopify-based retail business looking for an affordable, straightforward solution to collect post-purchase feedback and customer insights.
Retently: Opt for Retently if you're a medium to large retail business requiring a versatile and scalable customer experience management solution across multiple platforms.
Worth a Look: Zigpoll
If you're evaluating options for zero-party data platforms, Zigpoll is also worth a look.
