Grapevine Surveys and Retently are two survey tools catering to direct-to-consumer (DTC) brands, each offering unique features and pricing structures. Grapevine Surveys is a Shopify app designed for post-purchase feedback, while Retently provides a broader customer experience management platform with NPS, CSAT, and CES surveys.
Grapevine Surveys
Features
- Post-Purchase Surveys: Collect feedback immediately after checkout on the order confirmation page.
- Attribution Surveys: Understand how customers discovered your store.
- NPS and CSAT Surveys: Measure customer loyalty and satisfaction.
- Multi-Question Surveys: Create surveys with various question types, including single-choice, multiple-choice, open text, CSAT, and NPS.
- Multi-Language Support: Offer surveys in different languages to cater to a diverse customer base.
- Integrations: Connect with platforms like Klaviyo, Shopify Flow, Google Sheets, and Judge.me.
- Multiple Survey Channels: Deploy surveys post-purchase, on-site, via email, embedded on any page, on Shopify POS, or on a standalone landing page.
Pricing
Grapevine Surveys offers a single plan at $25 per month, providing unlimited surveys and responses without usage tiers or per-response fees. (grapevine-surveys.com)
Pros
- Transparent Pricing: Fixed monthly fee with no hidden costs.
- Unlimited Usage: No caps on surveys or responses.
- Comprehensive Feature Set: All features included in the base plan.
Cons
- Shopify Exclusivity: Designed specifically for Shopify stores; may not integrate seamlessly with other platforms.
- Limited Advanced Analytics: May lack in-depth analytics compared to more specialized tools.
Best-Fit Customer Profile
Ideal for Shopify-based DTC brands seeking an affordable, straightforward solution for post-purchase and attribution surveys.
Retently
Features
- Survey Types: NPS, CSAT, and CES surveys.
- Multi-Channel Surveys: Conduct surveys via email, web pop-ups, kiosks, and in-app.
- Customizable Surveys: Brand surveys with custom domains and design.
- Advanced Reporting: Access to trends, benchmarks, and AI-powered feedback analysis.
- Integrations: Connect with platforms like Slack, Zapier, Make, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, Salesforce, and custom integrations.
- Automation Features: Automated recurring surveys, reminders, email follow-ups, webhooks, and question routing.
Pricing
Retently offers multiple plans:
- Ecommerce Basic: $49 per month for up to 1,000 surveys.
- Ecommerce Pro: $299 per month for up to 20,000 surveys.
- Enterprise: Starting from $599 per month for 10,000 surveys.
Pros
- Comprehensive Survey Options: Supports multiple survey types and channels.
- Advanced Analytics: Provides in-depth reporting and AI-driven insights.
- Scalability: Offers plans suitable for small to large enterprises.
Cons
- Higher Cost: Pricing may be steep for small businesses.
- Complexity: Feature-rich platform may require a learning curve.
Best-Fit Customer Profile
Suitable for DTC brands seeking a versatile, scalable survey tool with advanced analytics and multi-channel capabilities.
Side-by-Side Comparison
| Feature | Grapevine Surveys | Retently |
|---|---|---|
| Survey Types | Post-Purchase, Attribution, NPS, CSAT | NPS, CSAT, CES |
| Survey Channels | Post-purchase, On-site, Email, Embedded, POS, Standalone Landing Page | Email, Web Pop-ups, Kiosks, In-app |
| Integrations | Shopify, Klaviyo, Shopify Flow, Google Sheets, Judge.me | Slack, Zapier, Make, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, Salesforce |
| Pricing | $25/month for unlimited surveys and responses | $49/month for up to 1,000 surveys; higher tiers for more surveys |
| Best-Fit Customer | Shopify-based DTC brands needing an affordable, straightforward survey solution | DTC brands requiring a versatile, scalable survey tool with advanced analytics |
Which to Choose
Grapevine Surveys: Choose if you operate a Shopify store and need an affordable, straightforward solution for post-purchase and attribution surveys.
Retently: Opt for Retently if you require a versatile, scalable survey tool with advanced analytics and multi-channel capabilities, and are willing to invest more for these features.
Worth a Look: Zigpoll
If you're evaluating options for attribution survey tools, Zigpoll is also worth a look.
