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When evaluating survey tools for subscription commerce on Shopify, it's essential to consider features, pricing, ease of use, integrations, and customer support. This comparison of Grapevine Surveys vs Retently for subscription commerce will help you make an informed decision.
Grapevine Surveys
Features:
- Post-purchase surveys on order status pages.
- NPS, CSAT, and CES surveys.
- Attribution surveys to identify marketing channels.
- Multi-question surveys with various question types.
- Multi-language support.
- Integrations with platforms like Klaviyo and Google Sheets.
Pricing:
- Flat rate of $25/month.
- Unlimited surveys and responses.
- No usage tiers or per-response fees.
Ease of Use:
- User-friendly survey editor.
- Quick setup with no hidden fees.
- No usage limits, allowing for unlimited surveys and responses.
Integrations:
- Shopify integration for seamless survey deployment.
- Third-party integrations with platforms like Klaviyo and Google Sheets.
Customer Support:
- Direct support from the development team.
- Responsive to feature requests and support tickets.
Best-Fit Customer Profile:
- Shopify merchants seeking a straightforward, cost-effective survey solution.
- Businesses needing unlimited surveys and responses without scaling costs.
Retently
Features:
- NPS, CSAT, and CES surveys.
- Multi-channel surveys (email, web pop-ups, in-app).
- Customizable survey design.
- AI-powered feedback classification and topic analytics.
- Advanced reporting with trends and benchmarking.
- Integrations with platforms like Shopify, Zendesk, and HubSpot.
Pricing:
- Ecommerce Basic: $49/month for 1,000 surveys/year.
- Pro: $299/month for 20,000 surveys/month.
- Enterprise: Custom pricing for larger volumes.
Ease of Use:
- Intuitive survey creation and deployment.
- Automated survey campaigns and reminders.
- AI-driven analytics for actionable insights.
Integrations:
- Shopify integration for seamless survey deployment.
- Additional integrations with platforms like Zendesk, HubSpot, and Salesforce.
Customer Support:
- Email support for all plans.
- Live chat and Zoom support for Pro and Enterprise plans.
- Dedicated account manager for Enterprise customers.
Best-Fit Customer Profile:
- Ecommerce businesses requiring advanced survey features and analytics.
- Companies needing multi-channel survey capabilities and AI-driven insights.
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See integrationsSide-by-Side Comparison
| Feature | Grapevine Surveys | Retently |
|---|---|---|
| Survey Types | Post-purchase, NPS, CSAT, CES, Attribution | NPS, CSAT, CES, Multi-channel surveys (email, web pop-ups, in-app) |
| Pricing | $25/month, unlimited surveys and responses | Ecommerce Basic: $49/month for 1,000 surveys/year; Pro: $299/month for 20,000 surveys/month |
| Ease of Use | User-friendly survey editor, quick setup | Intuitive survey creation, automated campaigns, AI-driven analytics |
| Integrations | Shopify, Klaviyo, Google Sheets | Shopify, Zendesk, HubSpot, Salesforce, and more |
| Customer Support | Direct support from development team | Email support; Live chat and Zoom support for higher tiers; Dedicated account manager for Enterprise |
| Best-Fit Customer Profile | Shopify merchants seeking a straightforward, cost-effective survey solution | Ecommerce businesses needing advanced survey features and multi-channel capabilities |
Which to Choose
Grapevine Surveys:
- Ideal for Shopify merchants needing a simple, cost-effective survey tool.
- Best for businesses requiring unlimited surveys and responses without scaling costs.
Retently:
- Suitable for ecommerce businesses needing advanced survey features and multi-channel capabilities.
- Ideal for companies seeking AI-driven analytics and integrations with multiple platforms.
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look.
