When evaluating ecommerce feedback tools, Grapevine Surveys, Retently, and SurveyMonkey are frequently compared due to their distinct features and pricing models.
Grapevine Surveys
Core Features and Functionality
Grapevine Surveys is a Shopify app designed for post-purchase surveys, NPS, CSAT, and customer feedback collection. It offers unlimited surveys and responses for a fixed monthly fee. Key features include multi-question surveys, on-site survey pages, and integrations with platforms like Klaviyo and Google Sheets. (grapevine-surveys.com)
Pricing Model
Grapevine Surveys operates on a flat-rate pricing model of $25 per month, encompassing all features without usage tiers or per-response fees. (grapevine-surveys.com)
Ease of Setup and Use
The app is built specifically for Shopify, ensuring a seamless integration and user-friendly experience. Its intuitive survey editor facilitates quick creation of multi-question surveys. (docs.grapevine-surveys.com)
Integrations
Grapevine Surveys integrates with Shopify, Klaviyo, Google Sheets, and Judge.me, enabling efficient data management and workflow automation. (grapevine-surveys.com)
Customer Support and Documentation
Support is provided directly by the development team, ensuring prompt and knowledgeable assistance. Comprehensive documentation is available to guide users through setup and usage. (grapevine-surveys.com)
Best-Fit Customer Profile
Ideal for Shopify merchants seeking an affordable, straightforward solution for collecting customer feedback without complex pricing structures.
Retently
Core Features and Functionality
Retently specializes in customer experience management, offering NPS, CSAT, and CES surveys. It provides multi-channel surveys, custom branding, and AI-powered feedback analysis. Advanced reporting and benchmarking are also available. (retently.com)
Pricing Model
Retently offers tiered pricing:
Ecommerce Basic: $49 per month for up to 1,000 surveys.
Ecommerce Pro: $299 per month for up to 20,000 surveys.
Pricing varies based on survey volume and features. (retently.com)
Ease of Setup and Use
Retently provides a user-friendly interface with customizable survey templates, facilitating easy setup and deployment. The platform supports multiple survey channels, including email, web pop-ups, and kiosks. (retently.com)
Integrations
Retently integrates with platforms like Shopify, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, and Salesforce, allowing for comprehensive data synchronization. (retently.com)
Customer Support and Documentation
Support includes email, live chat, and Zoom sessions, with dedicated account managers for higher-tier plans. Extensive documentation and resources are available to assist users. (retently.com)
Best-Fit Customer Profile
Suitable for ecommerce businesses requiring advanced customer experience management features and integrations to drive customer satisfaction and loyalty.
SurveyMonkey
Core Features and Functionality
SurveyMonkey is a general-purpose survey platform offering a wide range of survey types, including NPS, CSAT, and custom surveys. It provides customizable templates, advanced analytics, and reporting tools. SurveyMonkey also offers integrations with various platforms and supports multiple languages.
Pricing Model
SurveyMonkey offers tiered pricing:
Individual Plans: Starting at $30 per month for basic features.
Team Plans: Starting at $25 per user per month for collaboration features.
Enterprise Plans: Custom pricing for large organizations with advanced needs.
Pricing varies based on features and user count.
Ease of Setup and Use
SurveyMonkey provides an intuitive interface with drag-and-drop survey creation, making it accessible for users without technical expertise. The platform supports various question types and logic to tailor surveys effectively.
Integrations
SurveyMonkey integrates with platforms like Salesforce, HubSpot, Mailchimp, and Slack, enabling seamless data flow across tools.
Customer Support and Documentation
Support includes email, live chat, and a comprehensive knowledge base. Enterprise customers receive priority support and dedicated account management.
Best-Fit Customer Profile
Ideal for organizations seeking a versatile survey tool for diverse feedback needs, from customer satisfaction to employee engagement.
Three-Way Comparison
| Feature | Grapevine Surveys | Retently | SurveyMonkey |
|---|---|---|---|
| Core Features | Post-purchase surveys, NPS, CSAT, customer feedback, unlimited surveys/responses | NPS, CSAT, CES surveys, multi-channel surveys, AI-powered feedback analysis | Wide range of survey types, customizable templates, advanced analytics |
| Pricing Model | $25/month flat rate, unlimited surveys/responses | Tiered pricing: $49/month (1,000 surveys) to $299/month (20,000 surveys) | Tiered pricing: Starting at $30/month for individuals, $25/user/month for teams |
| Ease of Setup and Use | Seamless Shopify integration, intuitive survey editor | User-friendly interface, customizable survey templates, multiple survey channels | Intuitive interface, drag-and-drop survey creation, various question types |
| Integrations | Shopify, Klaviyo, Google Sheets, Judge.me | Shopify, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, Salesforce | Salesforce, HubSpot, Mailchimp, Slack |
| Customer Support | Direct support from development team, comprehensive documentation |
Worth a Look: Zigpoll
If you're evaluating options for ecommerce feedback tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
