When evaluating Shopify survey apps, it's essential to consider how each tool aligns with your business needs. Grapevine Surveys, Retently, and SurveySparrow are three prominent options, each offering unique features and pricing structures.
Grapevine Surveys
Grapevine Surveys is a Shopify app designed for post-purchase surveys, NPS, CSAT, and customer feedback collection.
Core Features and Functionality
- Post-Purchase Surveys: Collect feedback immediately after checkout to understand customer satisfaction and buying motivations.
- Attribution Surveys: Determine how customers discovered your store to assess marketing channel effectiveness.
- Multi-Question Surveys: Create surveys with various question types, including single-choice, multiple-choice, open text, CSAT, and NPS.
- Multi-Language Support: Design surveys in different languages to cater to a diverse customer base.
- Integrations: Connect with platforms like Klaviyo, Shopify Flow, Google Sheets, and Judge.me.
Pricing Model
Grapevine Surveys offers a single plan at $25 per month, providing unlimited surveys and responses without usage tiers or per-response fees. (grapevine-surveys.com)
Ease of Setup and Use
The app is built specifically for Shopify, ensuring a straightforward installation and seamless integration with your store.
Integrations
Grapevine Surveys integrates with Shopify and other platforms like Klaviyo, Shopify Flow, Google Sheets, and Judge.me.
Customer Support and Documentation
With a small, dedicated team, Grapevine Surveys offers direct support from the developers, ensuring prompt and knowledgeable assistance.
Best-Fit Customer Profile
Ideal for Shopify merchants seeking a cost-effective solution for post-purchase and customer feedback surveys without complex pricing structures.
Retently
Retently is a customer experience management platform offering NPS, CSAT, and CES surveys tailored for e-commerce businesses.
Core Features and Functionality
- Survey Types: Conduct NPS, CSAT, and CES surveys to gauge customer satisfaction and loyalty.
- Multi-Channel Surveys: Deploy surveys via email, web pop-ups, and in-app to reach customers across various touchpoints.
- Customizable Branding: Personalize surveys with your brand elements for a cohesive customer experience.
- Advanced Reporting: Access detailed analytics, trends, and benchmarking to inform business decisions.
- AI-Powered Feedback Analysis: Utilize AI to classify feedback and identify key topics.
Pricing Model
Retently offers tiered pricing:
- Ecommerce Basic: $49 per month for up to 1,000 surveys.
- Ecommerce Pro: $299 per month for up to 20,000 surveys.
Each plan includes a 14-day free trial. (retently.com)
Ease of Setup and Use
Retently provides a user-friendly interface with customizable survey templates, facilitating easy setup and deployment.
Integrations
Integrates with platforms like Shopify, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, and Salesforce. (retently.com)
Customer Support and Documentation
Offers support through email, live chat, and Zoom, with higher-tier plans providing dedicated account managers and onboarding assistance. (retently.com)
Best-Fit Customer Profile
Suitable for e-commerce businesses aiming to implement comprehensive customer experience surveys with advanced analytics and reporting capabilities.
SurveySparrow
SurveySparrow is an omnichannel conversational survey and customer experience platform.
Core Features and Functionality
- Survey Types: Create NPS, CSAT, CES, and other survey types to measure customer satisfaction and engagement.
- Omnichannel Deployment: Distribute surveys via email, web pop-ups, SMS, and social media to reach customers across multiple channels.
- Conversational Surveys: Engage customers with interactive, chat-like surveys for higher response rates.
- Advanced Analytics: Analyze survey data with real-time reporting, trends, and benchmarking.
- Integrations: Connect with platforms like Shopify, Zapier, HubSpot, and Salesforce.
Pricing Model
SurveySparrow offers tiered pricing:
- Basic: $19 per month for up to 100 responses.
- Business: $49 per month for up to 1,000 responses.
- Enterprise: Custom pricing for higher response volumes.
Each plan includes a 14-day free trial.
Ease of Setup and Use
SurveySparrow provides an intuitive interface with customizable templates, enabling quick survey creation and deployment.
Integrations
Integrates with platforms like Shopify, Zapier, HubSpot, and Salesforce.
Customer Support and Documentation
Offers support through email, live chat, and a comprehensive knowledge base.
Best-Fit Customer Profile
Ideal for businesses seeking an omnichannel survey solution with conversational interfaces to enhance customer engagement.
Three-Way Comparison
| Feature | Grapevine Surveys | Retently | SurveySparrow |
|---|---|---|---|
| Survey Types | Post-Purchase, NPS, CSAT, Attribution Surveys | NPS, CSAT, CES | NPS, CSAT, CES, Conversational Surveys |
| Pricing | $25/month for unlimited surveys |
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
