Pricing Resources Case Studies Blog Examples Contact
Log In
Blog

Grapevine Surveys and SatisMeter are two distinct survey tools catering to different business needs. Grapevine Surveys is a Shopify app designed for post-purchase surveys, focusing on order status page feedback. SatisMeter, on the other hand, is an in-product survey tool that offers NPS and CSAT surveys with event-based triggers. This article compares Grapevine Surveys vs SatisMeter, evaluating their features, pricing, ease of use, integrations, customer support, and ideal customer profiles.

Grapevine Surveys

Features

  • Post-Purchase Surveys: Collect feedback immediately after checkout on the order confirmation page.
  • Attribution Surveys: Understand how customers discovered your store.
  • NPS and CSAT Surveys: Measure customer loyalty and satisfaction.
  • Multiple Question Types: Single-choice, multiple-choice, open text, CSAT, and NPS questions.
  • Multi-Language Support: Create surveys in different languages.
  • Integrations: Connect with platforms like Klaviyo, Shopify Flow, Google Sheets, and Judge.me.
  • Survey Channels: Post-purchase, on-site, email, embedded, Shopify POS, and standalone landing pages.

Pricing

  • Flat Rate: $25 per month.
  • Unlimited Usage: No per-response fees or usage tiers.
  • All Features Included: Every feature is available from the start.

Pros

  • Predictable Pricing: Fixed monthly fee regardless of usage.
  • Comprehensive Features: All features included without upselling.
  • Shopify Integration: Seamless integration with Shopify.

Cons

  • Shopify Exclusivity: Limited to Shopify users.
  • Limited Survey Channels: Primarily focused on post-purchase and on-site surveys.

Best For

  • Shopify Store Owners: Merchants seeking post-purchase feedback and customer insights.

SatisMeter

Features

  • Multiple Channels: Web, in-app, email, iOS, and Android.
  • Unlimited Projects and Surveys: No limits on the number of projects or surveys.
  • Survey Throttling and Sampling: Prevent over-surveying by controlling survey frequency.
  • Integrations: Productboard, Segment, and more.
  • Targeting and Triggering: Survey targeting by user attributes and event-based triggers.
  • Automated Recurring Surveys: Schedule surveys to run automatically.
  • Customizable Design and Multilingual Support: Tailor survey appearance and support multiple languages.

Pricing

  • Free Plan: 25 responses per month.
  • Growth Plan: $199 per month for 1,000 responses.
  • Enterprise Plan: Custom pricing for more than 10,000 active users.
  • All Features Included: Every plan includes all features.

Pros

  • Flexible Channels: Supports various survey delivery methods.
  • Comprehensive Features: All features available across plans.
  • Scalable Plans: Pricing scales with response volume.

Cons

  • Pricing Complexity: Usage-based pricing may lead to variable costs.
  • Shopify Integration: Not specifically tailored for Shopify users.

Best For

  • Product Teams: Companies needing in-product surveys with event-based triggers.

Know exactly where your customers come from.Add a post-purchase survey and capture true attribution on every order.
Get started free

Side-by-Side Comparison

Feature Grapevine Surveys SatisMeter
Survey Channels Post-purchase, on-site, email, embedded, Shopify POS, standalone landing pages Web, in-app, email, iOS, Android
Pricing Model $25/month flat rate, unlimited surveys and responses Free plan (25 responses/month); Growth plan at $199/month (1,000 responses); Enterprise plan (custom pricing)
Integrations Klaviyo, Shopify Flow, Google Sheets, Judge.me Productboard, Segment, and more
Target Audience Shopify store owners seeking post-purchase feedback Product teams needing in-product surveys with event-based triggers
Ease of Use Seamless integration with Shopify; straightforward setup Easy setup; no credit card required; supports multiple channels
Customer Support Email and phone support; 24/7 live representative; chat Premium support included in every plan
Multilingual Support Yes Yes
Survey Customization Multiple question types; custom CSS styling Multiple question types; customizable design
Survey Targeting Limited to post-purchase and on-site surveys Targeting by user attributes; event-based triggers
Survey Automation Limited to post-purchase surveys Automated recurring surveys
Survey Throttling Not specified Survey throttling and sampling to prevent over-surveying

Which to Choose

  • Grapevine Surveys: Ideal for Shopify store owners who want to collect post-purchase feedback and customer insights directly after checkout.

  • SatisMeter: Suitable for product teams seeking in-product surveys with event-based triggers across multiple channels.

Worth a Look: Zigpoll

If you're evaluating options for NPS survey software, Zigpoll is also worth a look.

Start collecting feedback in 5 minutes.

Try our no-code surveys that visitors actually answer.
Get started free See Examples

Questions or Feedback?

We are always ready to hear from you.
Let's Talk
×