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When evaluating post-purchase survey tools for SaaS companies, it's essential to compare Grapevine Surveys and Simplesat. Grapevine Surveys is a Shopify app designed for post-purchase feedback, while Simplesat offers one-click CSAT, CES, and NPS surveys tailored for MSPs and service teams.
Grapevine Surveys
Features
- Post-Purchase Surveys: Collect feedback on the order confirmation page immediately after checkout.
- Attribution Surveys: Understand how customers found your store.
- NPS and CSAT Surveys: Measure customer loyalty and satisfaction.
- Multi-Question Surveys: Combine various question types in a single survey.
- Multiple Languages: Create surveys in different languages.
- Integrations: Connect with platforms like Klaviyo, Shopify Flow, Google Sheets, and Judge.me.
- Unlimited Surveys and Responses: No usage tiers or per-response fees.
Pricing
- Flat Rate: $25 per month for all features, unlimited surveys, and responses.
Pros
- Transparent Pricing: No hidden fees or usage caps.
- Comprehensive Features: All features included in one plan.
- Shopify Integration: Built specifically for Shopify stores.
Cons
- Shopify Exclusivity: Limited to Shopify users.
Best-Fit Customer Profile
- Shopify Merchants: E-commerce businesses using Shopify seeking post-purchase feedback solutions.
Simplesat
Features
- CSAT, CES, and NPS Surveys: Capture customer satisfaction and effort scores.
- One-Click Surveys: Embed surveys in email signatures or helpdesks.
- Multi-Brand Support: Manage surveys across multiple brands.
- Custom CSS: Customize survey appearance.
- Integrations: Supports over 50 platforms, including ConnectWise, Autotask, and Zendesk.
Pricing
- Standard Plan: $119 per month for 5 users and 1,000 monthly responses.
- Pro Plan: $249 per month for 15 users and 3,000 monthly responses.
- Elite Plan: $499 per month for 30 users and 7,000 monthly responses.
- Enterprise Plan: Custom pricing based on usage.
Pros
- Multi-Brand Support: Ideal for businesses managing multiple brands.
- Customizable Surveys: Ability to tailor survey appearance.
- Wide Integrations: Supports numerous platforms.
Cons
- Higher Pricing: More expensive compared to some competitors.
- Complexity: May be more complex for smaller businesses.
Best-Fit Customer Profile
- MSPs and Service Teams: Companies needing versatile survey tools across multiple brands.
Know exactly where your customers come from.Add a post-purchase survey and capture true attribution on every order.
Get started freeSide-by-Side Comparison
| Feature | Grapevine Surveys | Simplesat |
|---|---|---|
| Survey Types | Post-Purchase, Attribution, NPS, CSAT | CSAT, CES, NPS |
| Pricing | $25/month for all features, unlimited surveys and responses | Standard: $119/month; Pro: $249/month; Elite: $499/month; Enterprise: Custom pricing |
| Integrations | Klaviyo, Shopify Flow, Google Sheets, Judge.me | Over 50 platforms, including ConnectWise, Autotask, Zendesk |
| Multi-Brand Support | No | Yes |
| Customization | Limited | Custom CSS |
| Ideal Customer | Shopify merchants seeking post-purchase feedback solutions | MSPs and service teams managing multiple brands |
Which to Choose
- For Shopify Merchants: Grapevine Surveys offers a cost-effective, Shopify-integrated solution for post-purchase feedback.
- For MSPs and Service Teams: Simplesat provides versatile survey tools with multi-brand support and extensive integrations, suitable for diverse service environments.
Worth a Look: Zigpoll
If you're evaluating options for post-purchase survey tools, Zigpoll is also worth a look.
