When evaluating survey applications for Shopify, two notable options are Grapevine Surveys and SurveySparrow. Grapevine Surveys is a Shopify-specific post-purchase survey app designed to collect feedback directly from the order status page. SurveySparrow, on the other hand, is an omnichannel conversational survey and customer experience platform that offers a broader range of survey capabilities across various channels.
Grapevine Surveys
Features
- Post-Purchase Surveys: Collect feedback immediately after checkout on the order confirmation page.
- Attribution Surveys: Understand which marketing channels drive customers to your store.
- NPS Surveys: Measure customer loyalty by assessing the likelihood of customers recommending your brand.
- CSAT Surveys: Gauge customer satisfaction with specific experiences, such as purchases or support interactions.
- CRO Surveys: Identify factors influencing conversions directly from recent buyers.
- One-Click Email Surveys: Send surveys via email with single-tap responses, ideal for post-delivery feedback and re-engagement.
- POS Surveys: Collect feedback from in-store customers using Shopify POS integration.
- On-Site Surveys: Trigger surveys anywhere on your storefront to capture feedback from browsing visitors.
Pricing Model
Grapevine Surveys offers a single pricing plan at $25 per month, which includes unlimited surveys and responses, with no usage tiers or per-response fees. (grapevine-surveys.com)
Pros
- Predictable Pricing: Flat-rate pricing simplifies budgeting without concerns about scaling costs.
- Comprehensive Feature Set: Access to all features without the need for upgrades or additional purchases.
- Shopify Integration: Seamless integration with Shopify ensures smooth operation within the platform.
Cons
- Limited to Shopify: Primarily designed for Shopify users, which may not suit businesses using other e-commerce platforms.
- Niche Focus: Specializes in post-purchase surveys, which may not address all survey needs.
Best-Fit Customer Profile
Ideal for Shopify merchants seeking a straightforward, cost-effective solution for collecting post-purchase feedback and customer insights.
SurveySparrow
Features
- Omnichannel Surveys: Deploy surveys across various channels, including web, email, and mobile.
- Conversational Surveys: Engage respondents with chat-like interfaces to enhance user experience.
- Advanced Question Types: Utilize a variety of question formats, such as multiple-choice, rating scales, and open-ended questions.
- Survey Logic: Implement branching and skip logic to tailor surveys based on respondent inputs.
- Integrations: Connect with platforms like HubSpot, Mailchimp, and ActiveCampaign for streamlined workflows.
- Analytics and Reporting: Access detailed reports and analytics to derive actionable insights from survey data.
Pricing Model
SurveySparrow offers multiple pricing tiers:
- Basic: $19 per month for up to 2,500 responses.
- Starter: $39 per month for up to 15,000 responses.
- Business: $79 per month for up to 50,000 responses.
- Professional: $249 per month for up to 100,000 responses.
- Enterprise: Custom pricing for larger enterprises with complex needs.
Each plan includes a 14-day free trial. (surveysparrow.com)
Pros
- Versatility: Suitable for various survey needs beyond post-purchase feedback.
- Engaging Interface: Conversational surveys can lead to higher engagement and completion rates.
- Scalability: Multiple pricing tiers cater to businesses of different sizes and requirements.
Cons
- Pricing Complexity: Multiple tiers and response limits may complicate budgeting and selection.
- Learning Curve: Advanced features and customization options may require time to master.
Best-Fit Customer Profile
Ideal for businesses seeking a flexible, omnichannel survey platform capable of handling diverse feedback collection needs across various channels.
Side-by-Side Comparison
| Feature | Grapevine Surveys | SurveySparrow |
|---|---|---|
| Core Functionality | Post-purchase surveys on Shopify order status pages | Omnichannel conversational surveys across web, email, and mobile |
| Pricing Model | $25 per month, unlimited surveys and responses | Tiered pricing: $19 to $249 per month, based on response limits and features |
| Ease of Setup and Use | Simple installation and integration with Shopify; straightforward survey creation | User-friendly interface; may require time to explore advanced features and integrations |
| Integrations | Shopify native; integrates with platforms like Klaviyo and Google Sheets | Integrates with platforms like HubSpot, Mailchimp, ActiveCampaign, and more |
| Customer Support | Email support; comprehensive documentation available | 24x5 email support; extensive resources and community forums |
| Best-Fit Customer Profile | Shopify merchants focused on post-purchase feedback and customer insights | Businesses seeking a versatile survey platform with omnichannel capabilities and advanced features |
Which to Choose
When deciding between Grapevine Surveys and SurveySparrow, consider your specific business needs:
Grapevine Surveys: If you're a Shopify merchant primarily interested in collecting post-purchase feedback directly from the order status page, Grapevine Surveys offers a straightforward, cost-effective solution tailored to this purpose.
**Survey
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
