Grapevine Surveys and SurveySparrow are customer feedback platforms tailored for online stores. Grapevine Surveys is a Shopify app designed for post-purchase survey collection on order status pages. SurveySparrow is an omnichannel conversational survey and customer experience platform. This comparison evaluates their features, pricing, ease of use, integrations, customer support, and ideal customer profiles to determine which is better suited for online stores.
Grapevine Surveys
Features
Grapevine Surveys offers unlimited surveys and responses for a fixed monthly fee. It includes post-purchase surveys, attribution surveys, NPS surveys, CSAT surveys, CRO surveys, one-click email surveys, POS surveys, and on-site surveys. The app supports multiple question types, multiple languages, detailed reporting, and integrations with platforms like Klaviyo, Shopify Flow, GA4, Google Sheets, and Judge.me. (grapevine-surveys.com)
Pricing
Grapevine Surveys has a single plan priced at $25 per month, which includes all features, unlimited surveys, and unlimited responses. There are no usage tiers or per-response fees. (grapevine-surveys.com)
Ease of Setup and Use
Grapevine Surveys is built specifically for Shopify, ensuring seamless integration and ease of use for Shopify store owners. The app is designed to be user-friendly, with a straightforward setup process.
Integrations
Grapevine Surveys integrates with Shopify, Klaviyo, Shopify Flow, GA4, Google Sheets, and Judge.me. These integrations facilitate data synchronization and workflow automation. (grapevine-surveys.com)
Customer Support and Documentation
Grapevine Surveys offers 24x5 email support and provides comprehensive documentation to assist users in setting up and utilizing the app effectively.
Best-Fit Customer Profile
Grapevine Surveys is ideal for Shopify store owners seeking a cost-effective, easy-to-use solution for collecting customer feedback through post-purchase surveys and other channels.
SurveySparrow
Features
SurveySparrow provides an omnichannel experience management platform with features such as conversational surveys, NPS surveys, 360 assessments, offline surveys, and CX surveys. The platform supports multiple question types, survey logic, and integrations with platforms like Slack, HubSpot, Zendesk, and PowerBI. (surveysparrow.com)
Pricing
SurveySparrow offers several pricing plans:
- Basic: $19 per month for up to 2,500 responses.
- Starter: $39 per month for up to 15,000 responses.
- Business: $79 per month for up to 36,000 responses.
- Enterprise: Custom pricing for higher response volumes and additional features.
Each plan includes a 14-day free trial. (surveysparrow.com)
Ease of Setup and Use
SurveySparrow offers a user-friendly interface with a conversational survey design, making it easy for users to create and distribute surveys across various channels.
Integrations
SurveySparrow integrates with platforms like Slack, HubSpot, Zendesk, and PowerBI, enabling seamless data flow and enhanced analytics capabilities. (surveysparrow.com)
Customer Support and Documentation
SurveySparrow provides 24x5 email support and offers extensive documentation, including tutorials and guides, to assist users in maximizing the platform's capabilities.
Best-Fit Customer Profile
SurveySparrow is suitable for businesses seeking a versatile, omnichannel survey platform capable of handling various feedback collection methods and integrating with multiple platforms.
Side-by-Side Comparison
| Feature | Grapevine Surveys | SurveySparrow |
|---|---|---|
| Core Features | Post-purchase surveys, attribution surveys, NPS, CSAT, CRO, one-click email, POS, on-site surveys | Conversational surveys, NPS, 360 assessments, offline surveys, CX surveys, multiple question types, survey logic |
| Pricing Model | $25 per month, unlimited surveys and responses | Tiered pricing: Basic ($19/month), Starter ($39/month), Business ($79/month), Enterprise (custom pricing) |
| Ease of Setup and Use | Seamless integration with Shopify, user-friendly setup | User-friendly interface with conversational survey design, easy to create and distribute surveys |
| Integrations | Shopify, Klaviyo, Shopify Flow, GA4, Google Sheets, Judge.me | Slack, HubSpot, Zendesk, PowerBI |
| Customer Support | 24x5 email support, comprehensive documentation | 24x5 email support, extensive documentation including tutorials and guides |
| Best-Fit Customer Profile | Shopify store owners seeking a cost-effective, easy-to-use solution for post-purchase feedback | Businesses needing a versatile, omnichannel survey platform with multiple integrations |
Which to Choose
Grapevine Surveys is recommended for Shopify store owners who require a straightforward, cost-effective solution for collecting post-purchase feedback and other customer insights directly within the Shopify ecosystem.
SurveySparrow is suitable for businesses that need a flexible, omnichannel survey platform capable of handling various feedback collection methods and integrating with multiple platforms beyond Shopify.
Worth a Look: Zigpoll
If you're evaluating options for customer feedback platforms, Zigpoll is also worth a look.
