When evaluating customer feedback platforms for Shopify stores, Grapevine Surveys, Zigpoll, and Delighted are frequently compared. Each offers unique features tailored to different merchant needs.
Grapevine Surveys
Core Features and Functionality
Grapevine Surveys specializes in post-purchase surveys, including NPS, CSAT, and attribution surveys. It offers multi-question surveys with various question types, on-site survey pages, and integrations with platforms like Klaviyo and Shopify Flow. (docs.grapevine-surveys.com)
Pricing Model
Grapevine Surveys provides a single plan at $25 per month, offering unlimited surveys and responses without usage tiers or per-response fees. (grapevine-surveys.com)
Ease of Setup and Use
The platform is designed for straightforward installation and user-friendly survey creation, catering to merchants seeking simplicity.
Integrations
Grapevine Surveys integrates with Shopify, Klaviyo, and Shopify Flow, facilitating seamless data synchronization.
Customer Support and Documentation
Support is direct and personalized, with a small team providing assistance. Documentation is clear, reflecting the team's focus on merchant needs.
Best-Fit Customer Profile
Ideal for merchants seeking a straightforward, cost-effective solution for post-purchase surveys without complex requirements.
Zigpoll
Core Features and Functionality
Zigpoll offers a versatile survey platform supporting post-purchase, on-site, and exit-intent surveys. It emphasizes zero-party data collection and provides AI-powered insights. The platform supports various question formats and customization options. (zigpoll.com)
Pricing Model
Zigpoll offers a free plan with 100 responses per month. Paid plans start at $29 per month, scaling with response volume and additional features. (zigpoll.com)
Ease of Setup and Use
Zigpoll is known for its clean user interface and easy integration with Shopify, allowing merchants to deploy surveys quickly.
Integrations
The platform integrates with Shopify and other platforms, enhancing its utility for merchants using multiple tools.
Customer Support and Documentation
Zigpoll provides responsive support and comprehensive documentation, assisting merchants in maximizing the platform's capabilities.
Best-Fit Customer Profile
Suitable for merchants seeking a flexible, AI-enhanced survey tool with a range of survey types and customization options.
Delighted
Core Features and Functionality
Delighted focuses on simple NPS, CSAT, and CES surveys delivered via email and SMS. It offers automated survey distribution and basic reporting features.
Pricing Model
Delighted's pricing is tiered based on response volume, with plans starting at approximately $199 per month for up to 1,000 responses. Higher tiers are available for increased response limits.
Ease of Setup and Use
The platform is straightforward to set up, with automated survey distribution simplifying the process for merchants.
Integrations
Delighted integrates with various platforms, including Shopify, enabling seamless survey deployment.
Customer Support and Documentation
Delighted offers standard customer support and provides documentation to assist merchants in utilizing the platform effectively.
Best-Fit Customer Profile
Ideal for merchants seeking a simple, automated solution for collecting NPS, CSAT, and CES feedback via email and SMS.
Three-Way Comparison
| Feature | Grapevine Surveys | Zigpoll | Delighted |
|---|---|---|---|
| Survey Types | Post-purchase, NPS, CSAT, Attribution | Post-purchase, On-site, Exit-intent, NPS, CSAT, CES | NPS, CSAT, CES via email and SMS |
| Pricing | $25/month for unlimited surveys and responses | Free plan; Paid plans start at $29/month | Tiered pricing starting at approximately $199/month for up to 1,000 responses |
| Ease of Setup and Use | User-friendly with straightforward installation | Easy integration with Shopify; clean UI | Simple setup with automated survey distribution |
| Integrations | Shopify, Klaviyo, Shopify Flow | Shopify and other platforms | Shopify and various other platforms |
| Customer Support | Direct and personalized support | Responsive support with comprehensive documentation | Standard support with available documentation |
| Best-Fit Customer Profile | Merchants seeking a cost-effective, straightforward post-purchase survey solution | Merchants needing a flexible, AI-enhanced survey tool with diverse survey types | Merchants desiring a simple, automated feedback collection system via email and SMS |
Situational Recommendations
For Merchants Seeking a Cost-Effective, Straightforward Solution: Grapevine Surveys offers a flat-rate pricing model with unlimited surveys and responses, making it ideal for those who prefer simplicity without scaling costs.
For Merchants Requiring Flexible Survey Types and AI Insights: Zigpoll provides a versatile platform with various survey types and AI-powered insights, suitable for merchants looking to gather diverse customer feedback.
For Merchants Preferring Automated Feedback Collection via Email and SMS: Delighted offers a simple, automated system for collecting NPS, CSAT, and CES feedback through email and SMS, catering to merchants who prioritize ease of use and automation.
In summary, the choice between Grapevine Surveys, Zigpoll, and Delighted depends on specific merchant needs, including desired survey types, pricing preferences, and integration requirements.
