When evaluating customer feedback platforms for Shopify stores, it's essential to consider tools that align with your specific needs. Grapevine Surveys, Zigpoll, and Delighted are three such platforms, each offering unique features tailored to different aspects of customer engagement.
Grapevine Surveys vs Zigpoll vs Delighted for Shopify stores
Grapevine Surveys, Zigpoll, and Delighted are three customer feedback platforms commonly compared by Shopify merchants. Each offers distinct features and functionalities designed to enhance customer insights and engagement.
Core Features and Functionality
| Feature | Grapevine Surveys | Zigpoll | Delighted |
|---|---|---|---|
| Survey Types | Post-purchase, NPS, POS, one-click email surveys | Post-purchase, pre-purchase, NPS, on-site, email, SMS surveys | NPS, CSAT, CES surveys via email and SMS |
| Question Types | Single-choice, multiple-choice, open text, CSAT, NPS | Customizable with conditional logic, file uploads, multi-page surveys | Standardized questions for NPS, CSAT, CES |
| Survey Channels | Post-purchase, on-site, email, embedded forms, POS | Post-purchase, on-site, email, SMS, embedded forms, pop-ups | Email, SMS |
| Reporting | Advanced reporting with filters, segmentation, unlimited responses | AI-powered analytics dashboard with real-time editing and automated reports | Basic reporting with response tracking |
| Integrations | Shopify Flow, Klaviyo, GA4, Google Sheets | Shopify, Klaviyo, Mailchimp, Google Analytics, Gorgias, ActiveCampaign, Checkout Extensions | Shopify, Mailchimp, Google Analytics |
Pricing and Value
| Plan | Grapevine Surveys | Zigpoll | Delighted |
|---|---|---|---|
| Free Plan | No | Yes, 100 responses/month | Yes, 200 surveys/month |
| Entry-Level Paid Plan | $25/month for unlimited surveys and responses | $39/month for 500 responses/month | $224/month for Premium Plan |
| Top Plan Features | Unlimited responses, advanced targeting | Unlimited responses, AI insights | Advanced reporting, higher response limits |
Ease of Setup and Use
| Aspect | Grapevine Surveys | Zigpoll | Delighted |
|---|---|---|---|
| Installation | Simple installation with a user-friendly interface | No-code setup in seconds with a fast-loading interface | Easy installation with straightforward setup |
| Customization | Custom CSS styling and a drag-and-drop editor for survey creation | Highly customizable with conditional logic, file uploads, and multi-page surveys | Limited customization options |
| Multilingual Support | Supports multiple languages for global reach | Supports multiple languages for diverse customer bases | Supports multiple languages |
Integrations
| Platform | Grapevine Surveys | Zigpoll | Delighted |
|---|---|---|---|
| Shopify Integration | Seamless integration with Shopify, including Shopify Flow and Checkout Extensions | Compatible with Shopify's Order Status and Thank You Page Checkout Extensions | Supported |
| Third-Party Integrations | Integrates with Klaviyo, GA4, and Google Sheets | Integrates with Klaviyo, Mailchimp, Google Analytics, Gorgias, ActiveCampaign, and Checkout Extensions | Integrates with Mailchimp, Google Analytics |
Customer Support and Documentation
| Aspect | Grapevine Surveys | Zigpoll | Delighted |
|---|---|---|---|
| Support Channels | Responsive support team with direct communication channels | Highly rated support team with quick response times | Live chat and knowledge base |
| Documentation | Comprehensive guides and resources available | Extensive resources and tutorials provided | Knowledge base and support articles |
Best-Fit Customer Profile
Grapevine Surveys: Ideal for merchants seeking a cost-effective solution with unlimited responses and deep integrations for high-volume survey data. Best suited for those requiring extensive reporting and integration with existing marketing and analytics infrastructure.
Zigpoll: Suitable for merchants prioritizing ease of use, customization, and a broader range of survey types, including pre-purchase and SMS surveys. Its AI-powered analytics and features like abandoned checkout campaigns offer additional value for merchants looking to optimize their customer engagement strategies.
Delighted: Best for merchants needing straightforward NPS, CSAT, and CES surveys delivered via email and SMS, with a focus on simplicity and ease of use.
Situational Recommendations
For Merchants Seeking Comprehensive Survey Capabilities: If you require a wide range of survey types, including post-purchase, pre-purchase, NPS, on-site, email, and SMS surveys, along with advanced customization options and AI-powered analytics, Zigpoll may be the most suitable choice.
For Merchants Focused on Post-Purchase Feedback: If your primary need is to gather post-purchase feedback through surveys on the order status page, Grapevine Surveys offers a specialized solution tailored for this purpose.
For Merchants Preferring Simple NPS and CSAT Surveys: If you prefer a straightforward approach to collecting NPS and CSAT feedback via email and SMS, Delighted provides a simple and effective solution.
In summary, the choice between Grapevine Surveys, Zigpoll, and Delighted depends on your specific business needs, desired survey types, customization requirements, and budget considerations.
