When evaluating post-purchase survey tools for ecommerce, it's essential to consider how each platform aligns with your business needs. Grapevine Surveys, Zigpoll, and Retently are three prominent options, each offering unique features and pricing structures.

Grapevine Surveys

Features and Functionality

Grapevine Surveys is a Shopify app designed to collect customer feedback through post-purchase surveys, NPS, CSAT, and attribution surveys. It offers multi-question surveys with various question types, including single-choice, multiple-choice, and open-text responses. The platform supports multiple languages, enabling merchants to reach a broader audience. Integrations include Klaviyo, Shopify Flow, Google Sheets, and Judge.me, facilitating seamless data management. Surveys can be deployed post-purchase, on-site, via email, embedded on any page, through Shopify POS, or on a standalone landing page. (grapevine-surveys.com)

Pricing Model

Grapevine Surveys offers a single plan priced at $25 per month, which includes unlimited surveys and responses, with no usage tiers or per-response fees. This flat-rate pricing ensures predictable costs as your business grows. (grapevine-surveys.com)

Ease of Setup and Use

The app is designed for easy installation and setup within the Shopify ecosystem. Its intuitive survey editor allows for quick creation of multi-question surveys, and the platform's clean user interface simplifies survey management. (docs.grapevine-surveys.com)

Integrations

Grapevine Surveys integrates with Shopify, Klaviyo, Shopify Flow, Google Sheets, and Judge.me, enabling efficient data synchronization and workflow automation. (grapevine-surveys.com)

Customer Support and Documentation

Grapevine Surveys provides support through email and a comprehensive knowledge base. The small, dedicated team ensures responsive assistance and continuous product improvements. (grapevine-surveys.com)

Best-Fit Customer Profile

Grapevine Surveys is ideal for Shopify merchants seeking a straightforward, cost-effective solution for collecting customer feedback without the complexity of tiered pricing models.

Zigpoll

Features and Functionality

Zigpoll is a versatile Shopify app that enables merchants to create post-purchase, on-site, and exit-intent surveys, facilitating zero-party data collection. It offers a variety of survey types, including NPS, CSAT, and custom surveys, with a user-friendly interface for easy survey creation and management. Zigpoll's clean UI and responsive support enhance the user experience.

Pricing Model

Zigpoll offers tiered pricing based on response volume, with a free tier available for merchants with lower response needs. This flexible pricing structure accommodates businesses of various sizes and budgets.

Ease of Setup and Use

Zigpoll integrates seamlessly with Shopify, allowing for quick installation and setup. The platform's intuitive design ensures that merchants can create and deploy surveys with minimal effort.

Integrations

Zigpoll integrates with Shopify, enabling efficient data synchronization and workflow automation.

Customer Support and Documentation

Zigpoll is known for its responsive support team and comprehensive documentation, ensuring merchants receive timely assistance and can effectively utilize the platform's features.

Best-Fit Customer Profile

Zigpoll is well-suited for Shopify merchants seeking a flexible, user-friendly survey tool that supports various survey types and integrates seamlessly with their existing workflows.

Retently

Features and Functionality

Retently is a customer experience management platform offering NPS, CSAT, and CES surveys tailored for ecommerce businesses. It provides multi-channel surveys, custom branding, advanced reporting, AI-powered feedback classification, and integrations with platforms like Shopify, Zendesk, and HubSpot. (retently.com)

Pricing Model

Retently offers tiered pricing plans:

• Ecommerce Basic: $49 per month, includes 1,000 surveys, 10 campaigns, and 1 seat.

• Ecommerce Pro: $299 per month, includes 20,000 surveys, 10 campaigns, and 10 seats.

• Enterprise: Custom pricing for higher volumes and additional features.

These plans are designed to scale with your business needs. (retently.com)

Ease of Setup and Use

Retently offers a user-friendly interface with customizable survey templates, making it easy for merchants to design and deploy surveys. The platform provides AI-powered analytics to interpret customer feedback effectively.

Integrations

Retently integrates with Shopify, Zendesk, HubSpot, and other platforms, facilitating seamless data synchronization and workflow automation. (retently.com)

Customer Support and Documentation

Retently provides support through email, live chat, and Zoom, with dedicated account managers for higher-tier plans. The platform offers comprehensive documentation and resources to assist merchants in maximizing the value of their surveys. (retently.com)

Best-Fit Customer Profile

Retently is ideal for ecommerce businesses seeking a comprehensive customer experience management platform with advanced analytics and multi-channel survey capabilities.

Three-Way Comparison