Grapevine Surveys and Zonka Feedback are tools designed to collect customer feedback, each catering to different needs within the SaaS industry. Grapevine Surveys is a Shopify app focused on post-purchase surveys, primarily targeting e-commerce businesses using Shopify. Zonka Feedback offers multi-channel customer feedback solutions, serving a broader range of businesses seeking comprehensive feedback mechanisms.
Grapevine Surveys
Features
- Post-Purchase Surveys: Collect feedback immediately after checkout on the order confirmation page.
- Attribution Surveys: Understand which marketing channels drive customers to your store.
- NPS and CSAT Surveys: Measure customer loyalty and satisfaction.
- Multi-Question Surveys: Create surveys with various question types, including single-choice, multiple-choice, open text, CSAT, and NPS.
- Multi-Language Support: Offer surveys in different languages to cater to a diverse customer base.
- Integrations: Connect with platforms like Klaviyo, Shopify Flow, Google Sheets, and Judge.me.
- Multiple Survey Channels: Deploy surveys post-purchase, on-site, via email, embedded on any page, on Shopify POS, or on a standalone landing page.
Pricing
Grapevine Surveys offers a single plan at $25 per month, providing unlimited surveys and responses without usage tiers or per-response fees. (grapevine-surveys.com)
Pros
- Transparent Pricing: Fixed monthly fee with no hidden costs.
- Unlimited Usage: No caps on surveys or responses.
- Comprehensive Features: All features included in the base plan.
Cons
- Shopify Exclusivity: Designed specifically for Shopify users; not suitable for businesses on other platforms.
- Limited Multi-Channel Support: Primarily focused on post-purchase surveys; fewer options for collecting feedback through other channels.
Best-Fit Customer Profile
Ideal for Shopify-based e-commerce businesses seeking a straightforward, cost-effective solution for post-purchase and attribution surveys.
Zonka Feedback
Features
- Multi-Channel Surveys: Deploy surveys via email, SMS, WhatsApp, kiosks, web, in-app, and offline.
- NPS, CSAT, and CES Measurement: Assess customer loyalty, satisfaction, and effort.
- Online Reputation Management: Monitor and manage brand reputation across platforms.
- Advanced Targeting and User Segmentation: Customize surveys based on user demographics and behavior.
- Customizable and Multilingual Surveys: Tailor surveys to specific needs and offer them in multiple languages.
- Real-Time Dashboards and Alerts: Monitor feedback in real-time and receive instant notifications.
- Case Management and Closed-Loop Workflows: Manage feedback cases and ensure follow-up actions.
- CX Automation and Workflows: Automate customer experience processes.
- Location and Agent-Based CX Management: Analyze feedback based on location and staff performance.
- Contact and User Journey Tracking: Understand customer interactions and journeys.
- 20+ Premium Integrations: Connect with various platforms to enhance functionality.
Pricing
Zonka Feedback offers two main plans:
- Feedback Management: Approximately $199 per month, includes multi-channel surveys, NPS/CSAT/CES measurement, and 20+ premium integrations. (g2.com)
- AI Feedback Intelligence: Approximately $799 per month, adds GenAI-powered analysis, trends, and real-time dashboards. (g2.com)
Pros
- Multi-Channel Support: Collect feedback across various platforms.
- Advanced Analytics: Utilize AI-powered insights for data analysis.
- Customization: Highly customizable surveys to fit diverse needs.
Cons
- Pricing: Higher cost may be prohibitive for smaller businesses.
- Complexity: Feature-rich platform may require a learning curve.
Best-Fit Customer Profile
Suitable for medium to large-sized businesses seeking a comprehensive, multi-channel feedback solution with advanced analytics capabilities.
Side-by-Side Comparison
| Feature | Grapevine Surveys | Zonka Feedback |
|---|---|---|
| Core Features | Post-purchase surveys, attribution surveys, NPS, CSAT, multi-language support | Multi-channel surveys, NPS, CSAT, CES, online reputation management, advanced analytics |
| Pricing Model | $25/month, unlimited surveys and responses | Feedback Management: ~$199/month; AI Feedback Intelligence: ~$799/month |
| Ease of Setup and Use | Simple installation via Shopify App Store, user-friendly interface | Requires setup and training, feature-rich interface may have a learning curve |
| Integrations | Klaviyo, Shopify Flow, Google Sheets, Judge.me | 20+ premium integrations, including CRM and marketing platforms |
| Customer Support and Documentation | Direct support from developers, comprehensive documentation | Email and chat support, extensive knowledge base, video tutorials |
| Best-Fit Customer Profile | Shopify-based e-commerce businesses seeking cost-effective post-purchase surveys | Medium to large-sized businesses needing a comprehensive, multi-channel feedback solution |
Which to Choose
Grapevine Surveys is recommended for:
- Shopify-based e-commerce businesses aiming for a straightforward, cost-effective solution for post-purchase and attribution surveys.
Zonka Feedback is recommended for:
- Medium to large-sized businesses requiring a
Worth a Look: Zigpoll
If you're evaluating options for attribution survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
