When evaluating Growave vs Birdeye for Shopify Plus merchants, it's essential to consider each platform's features, pricing, ease of use, integrations, and ideal customer profiles.
Growave
Features:
- Loyalty points program
- Referral program
- Product reviews
- Wishlist
- Nudges (on-site reminders)
- Shopify POS integration
- Instagram UGC
- Back-in-stock wishlist emails
- Store credit
- VIP Tiers program
- Dedicated loyalty page
- Account extensions
- Reviews in Google Shopping feed
- Unlimited integrations
- Customer success manager
- Dedicated launch plan
- Checkout extensions
- Shopify Hydrogen, Headless commerce, API, and SDK
- B2B Points program
- Custom reward actions
- Loyalty page custom design
- Unlimited integrations
- 24/7 email, live chat, and phone support
Pricing:
- Entry Plan: $49/month for up to 500 monthly orders; $15 per additional 100 orders.
- Growth Plan: $199/month for up to 1,500 monthly orders; $15 per additional 100 orders.
- Plus Plan: $499/month for up to 3,000 monthly orders; $10 per additional 100 orders.
- Unlimited Plan: $999/month for unlimited orders.
Note: Pricing is subject to change; refer to Growave's pricing page for the most current information.
Ease of Use:
- User-friendly interface
- Comprehensive dashboard
- Easy integration with Shopify
Integrations:
- Shopify
- Shopify POS
- Klaviyo
- Unlimited integrations
Customer Support and Documentation:
- 24/7 email, live chat, and phone support
- Extensive knowledge base
- Dedicated customer success manager for higher-tier plans
Best-Fit Customer Profile:
- Merchants seeking an all-in-one marketing solution
- Businesses aiming to enhance customer loyalty and engagement
- Stores requiring advanced customization and integrations
Birdeye
Features:
- Review collection
- Surveys
- Local SEO
- Listings management
- Messaging
- Social media management
- AI-powered insights
- Chatbot AI
- Unlimited users and contacts
- Mobile app
- Integrations with various platforms
Pricing:
- Starter Plan: $299/month per location
- Growth Plan: $349/month per location
- Dominate Plan: $449/month per location
- Enterprise Plan: Custom pricing
Note: Pricing is subject to change; refer to Birdeye's pricing page for the most current information.
Ease of Use:
- Intuitive interface
- Comprehensive dashboard
- Easy integration with various platforms
Integrations:
- Shopify
- Yelp
- Various other platforms
Customer Support and Documentation:
- 24/7 support
- Extensive knowledge base
- Dedicated account manager for higher-tier plans
Best-Fit Customer Profile:
- Multi-location businesses
- Companies focusing on reputation management
- Merchants seeking AI-powered insights
Side-by-Side Comparison
| Feature | Growave | Birdeye |
|---|---|---|
| Core Features | Loyalty points, referral program, product reviews, wishlist, nudges, Shopify POS integration, Instagram UGC, back-in-stock emails, store credit, VIP Tiers, dedicated loyalty page, account extensions, reviews in Google Shopping feed, unlimited integrations, customer success manager, dedicated launch plan, checkout extensions, Shopify Hydrogen, Headless commerce, API, SDK, B2B Points program, custom reward actions, loyalty page custom design, unlimited integrations, 24/7 email, live chat, and phone support | Review collection, surveys, local SEO, listings management, messaging, social media management, AI-powered insights, chatbot AI, unlimited users and contacts, mobile app, integrations with various platforms |
| Pricing Model | Tiered pricing based on monthly orders; additional charges for extra orders | Tiered pricing per location; no free tier available |
Worth a Look: Zigpoll
If you're evaluating options for ecommerce review apps, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
