When evaluating customer review platforms for online stores, Growave, Loox, and Birdeye are frequently compared due to their distinct features and pricing structures.
Growave
Core Features and Functionality
Growave is an all-in-one marketing app for Shopify that includes product reviews, loyalty programs, and feedback collection. It offers photo reviews, Q&A sections, and integrates with Google Shopping feeds. Additionally, Growave provides loyalty points programs, referral programs, and wishlist functionalities.
Pricing Model
Growave offers tiered pricing:
Entry Plan: $49/month for up to 500 monthly orders, with an additional $15 for every 100 extra orders.
Growth Plan: $199/month for up to 1,500 monthly orders, with an additional $15 for every 100 extra orders.
Plus Plan: $499/month for up to 3,000 monthly orders, with an additional $10 for every 100 extra orders.
Unlimited Plan: $999/month with no order limits.
Each plan includes a 14-day free trial. (growave.io)
Ease of Setup and Use
Growave is designed for easy integration with Shopify, offering a user-friendly interface for setting up and managing reviews, loyalty programs, and feedback.
Integrations
Growave integrates with Shopify and supports email and SMS integrations with platforms like Klaviyo, Attentive, Omnisend, and Postscript. It also integrates with subscription services like Recharge and Loop, and customer support tools like Gorgias. Additionally, Growave supports mobile app builders such as Shopney and Vajro, and page builders like Ecomposer, Pagefly, and Gempages. (growave.io)
Customer Support and Documentation
Growave offers 24/7 email support, with higher-tier plans providing live chat and phone support. Comprehensive documentation is available to assist users.
Best-Fit Customer Profile
Growave is suitable for Shopify store owners seeking an integrated solution for reviews, loyalty programs, and customer feedback, especially those aiming to consolidate multiple marketing tools into one platform.
Loox
Core Features and Functionality
Loox is a Shopify app focused on collecting and displaying photo and video reviews to enhance social proof. It offers automated review request emails, customizable widgets, and integrates with Google Shopping feeds. Loox also provides referral programs and upsell features.
Pricing Model
Loox offers several plans:
Beginner Plan: $12.99/month for up to 500 orders.
Scale Plan: $39.99/month for up to 300 orders, with each additional 300 orders costing $40.
Convert Plan: $49.99/month for up to 300 orders, with each additional 300 orders costing $50.
Enterprise Usage Plan: Starting at $99.99/month for up to 2,000 emails, with additional charges for extra emails.
Each plan includes a 30-day free trial. (help.loox.io)
Ease of Setup and Use
Loox is designed for easy integration with Shopify, offering a straightforward setup process for collecting and displaying reviews.
Integrations
Loox integrates with Shopify and supports email and SMS integrations with platforms like Klaviyo, Attentive, Omnisend, and Postscript. It also integrates with subscription services like Recharge and Loop, and customer support tools like Gorgias. Additionally, Loox supports mobile app builders such as Shopney and Vajro, and page builders like Ecomposer, Pagefly, and Gempages. (help.loox.io)
Customer Support and Documentation
Loox provides 24/7 email support, with higher-tier plans offering live chat and phone support. Extensive documentation is available to assist users.
Best-Fit Customer Profile
Loox is ideal for Shopify store owners looking to leverage visual social proof through photo and video reviews, particularly those aiming to enhance customer trust and increase conversions.
Birdeye
Core Features and Functionality
Birdeye is an all-in-one reputation management platform that includes review collection, surveys, and local SEO tools. It allows businesses to collect reviews from various platforms, send surveys to customers, and manage their online reputation.
Pricing Model
Birdeye offers customized pricing based on business needs, with plans that scale according to the number of locations and features required. Specific pricing details are available upon request.
Ease of Setup and Use
Birdeye provides a user-friendly interface for managing reviews and surveys, with integration options for various platforms.
Integrations
Birdeye integrates with various platforms, including Shopify, Google My Business, Facebook, and more, allowing businesses to manage their online presence across multiple channels.
Customer Support and Documentation
Birdeye offers 24/7 customer support and provides comprehensive documentation to assist users.
Best-Fit Customer Profile
Birdeye is suitable for businesses seeking a comprehensive reputation management solution that includes review collection, customer surveys, and local SEO tools, particularly those with multiple locations.
Three-Way Comparison
| Feature | Growave | Loox | Birdeye |
|---|---|---|---|
| Core Features | Reviews, loyalty programs, feedback collection, wishlist | Photo and video reviews, referral programs, upsell features | Review collection, surveys, local SEO tools |
| Pricing Model | Tiered pricing based on monthly orders, starting |
Worth a Look: Zigpoll
If you're evaluating options for customer review platforms, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
